Salesforce.com CRM: Service Cloud is revolutionary to improve customer experience strategy
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Salesforce.com CRM: Service Cloud is revolutionary to improve customer experience strategy

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The services industry has undergone a sea change in its operational efficiency and response time in meeting customer service SLA’s.

The services industry has undergone a sea change in its operational efficiency and response time in meeting customer service SLA’s.

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Salesforce.com CRM: Service Cloud is revolutionary to improve customer experience strategy Salesforce.com CRM: Service Cloud is revolutionary to improve customer experience strategy Document Transcript

  • Salesforce.com CRM: Service Cloud is revolutionary to improve customer experience strategy The services industry has undergone a sea change in its operational efficiency and response time in meeting customer service SLA’s. Apart from generating revenues enhancing customer experience and retention is paramount in the present day context. Today we are in the midst of a customer revolution. Your customers are using increasingly social and mobile apps and they expect their customer service to transform meeting those needs. Having in-depth experience in deploying customized Salesforce Service Cloud, Bodhtree’s service cloud experts understand the critical success factors in enhancing revenue generation with a customer experience strategy. We helped several customers in Service Cloud deployment which allowed them to revolutionary customer service from anywhere, anytime, on any device. In fact Service Cloud enables you to embed one-touch service directly into products. It’s the full power and functionality of Service Cloud wherever you are. Join our webinar http://bit.ly/1spkjnL on Thursday, 15th May 2014 from 2:00PM to 3:00PM IST with Paul Baptist, Principal Sales Engineer, to understand the key implications for your business. Learn how your organization can generate revenue and better respond to changing consumer behavior, needs and expectations through the development of an enterprise-wide customer experience strategy.