Bob Thomas

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Bob Thomas runs his own user research consultancy. Previously, he was Director of User Research at Liberty Mutual Insurance, where he worked for 12 years building a user research practice and managing a team of 10 user researchers and interns. His background includes user experience research, usability testing, graphic design, and product management. Bob has presented at local, national, and international UXPA conferences. He is currently the President, UXPA Boston. Bob is also Mentoring Lead of the UXPA Boston Conference and the UX Fair. He has an MS in Human Factors in Information Design from Bentley University, and an MBA in International Business & Marketing from Suffolk University.

uxpa user experience usability research usability user research findings upa usability testing usability research findings user experience research findings ux ux research boston upa card sorting bentley upa bentley uxpa user experience design boston uxpa mini upa uxpa2012 upa2012 ignite agile software development agile rapid user research methods user experience brand ux brand branding research design ux design cognitive biases behavioral economics liberty mutual user e content hierarchy user-based testing design methodology content organization information architecture focus groups user experience professionals hybrid focus groups upa2013 uxpa2013 web analytics card sort new hampshire upa new hampshire uxpa building out a user experience team managing user experience teams making ux relevant companywide mentoring user experience professionals mentoring mentor mentorship

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About

Bob Thomas

Presentations

Delivering Results: How Do You Report User Research Findings?

Delivering Results: How Do You Report User Research Findings?

From Card Sort to Redesigned Intranet Site: A Success Story

Physical and Online Card Sorts: A Practical Overview and Case Study

Merging Methodologies: Individual and Group Card Sorting

Faulty by Design: A Psychological Examination of How Our Decisions Are Guided and Made

Building a UX Brand

Bring Rapid User Research Methods to Agile Teams