Hotel reputation

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Hotel reputation

  1. 1. HOTEL REPUTATIONANALYSIS OF HOTEL LE BRISTOL PARIS<br />LAN CHI TRAN <br />JIALI WANG<br />
  2. 2. TRIPADVISOR REVIEW<br />
  3. 3. POSITIVE POINTS<br />The hotel lobby and rooms are indeed worthy of its luxury rating.<br />Rooms are large, well appointed and spotless.<br />Beautiful cot beds and cuddly toys for children.<br />Exceptional services provided to customers.<br />
  4. 4. NEGATIVE POINTS<br /> Too much noise, especially in rooms near .<br />Too Expensive.<br />Too much time for waiting in the restaurants.<br />
  5. 5. CIAO<br />
  6. 6. POSITIVE/NEGATIVE POINTS<br />Quality of the service is excellent.<br />Food in the restaurant is good.<br />Facilities of rooms are excellent.<br />It takes too much time to find parking.<br />
  7. 7. TRAVEL YAHOO<br />
  8. 8. POSIVITVE/NEGATIVE POINTS<br />Good quality.<br />Customers are well treated like royalty by the staff.<br />Carpets are dirty in certain rooms.<br />Price is quite expensive.<br />
  9. 9. HOLIDAY CITY<br />
  10. 10. POSIVTIVE/NEGATIVE POINTS<br />Excellent services and beautiful rooms/bathrooms.<br />Quite expensive.<br />
  11. 11. CONCLUSION<br />Solution for improving Negative reviews:<br /><ul><li>Respond the extremely negative reviews on the sites.
  12. 12. Send the feedbacks to managers of each departments.
  13. 13. Propose the promotion in the low seasons.</li>

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