How to introduce young adults living in a city in the north-west of Burkina Faso to the potential uses of Internet services? How these would impact / change different aspects of their daily lives?
This talk - presented at the Service Design Network Conference 2010 (http://www.service-design-network.org/content/programme) - describes a project done by Giovanni Innella and Franco Papeschi. It also introduces a bespoke set of techniques (Transformational Probes) used during the training and workshops.
Clipping is a handy way to collect important slides you want to go back to later.