Oakland Presentation1

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Citistat Baltimore presentation to Oakland City Council

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  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Oakland Presentation1

    1. 1. A performance based management strategy within the Mayor’s Office, tasked to improve city services by making the City more efficient and effective.
    2. 2. <ul><li>Form of Government: Strong Mayor </li></ul><ul><li>Land Area: 87 square miles </li></ul><ul><li>Population: 640,000 citizens </li></ul><ul><li>Work Force: 16,000 employees </li></ul><ul><li>Operating Budget: $2.4 billion </li></ul>CITY OF BALTIMORE
    3. 3. <ul><li>Make Baltimore a cleaner, greener, and healthier city </li></ul><ul><li>Encourage private investment and opportunity to flourish in every neighborhood </li></ul><ul><li>Increase educational, cultural and recreational opportunities for children </li></ul><ul><li>Create stable and healthy neighborhoods </li></ul><ul><li>Make City government more efficient and effective </li></ul>MAYOR’S GOALS
    4. 4. CITISTAT BACKGROUND <ul><li>Modeled after a similar program in New York City, the Baltimore City Police Department initiated weekly COMPSTAT meetings to improve crime-fighting efficiency. </li></ul><ul><li>CitiStat represents the extended application of the same basic principles to the management of all municipal functions. </li></ul>
    5. 5. <ul><li>Accurate and timely intelligence shared by all </li></ul><ul><li>Rapid deployment of resources </li></ul><ul><li>Effective tactics and strategies </li></ul><ul><li>Relentless follow-up and assessment </li></ul>CITISTAT TENETS
    6. 6. <ul><li>Motorolla CSR 311 </li></ul><ul><li>2. CitiTrack Report </li></ul><ul><li>3. CitiStat Template </li></ul>CitiStat Tenet 1: Accurate and timely intelligence shared by all 3 Regular Sources of Data 1. 2. 3.
    7. 7. CITISTAT EXECUTIVE BRIEFINGS For each meeting a comprehensive executive brief is prepared for the Mayor and her cabinet. CitiStat Tenet 1: Accurate and timely intelligence shared by all
    8. 8. <ul><li>Department Directors and their Deputies are required to report on critical service initiatives and agency performance at bi-weekly meetings. </li></ul><ul><li>Representatives from the Mayor’s cabinet look for opportunities to improve coordination between agencies and identify strategies to improve performance. </li></ul>CITISTAT MEETINGS CitiStat Tenet 2: Rapid deployment of resources CitiStat Tenet 3: Effective tactics and strategies
    9. 9. CitiStat Tenet 4: Relentless Follow-up and Assessment FOLLOW-UP MEMOs CitiStat Tenet 4: Relentless follow-up and assessment
    10. 10. Motorolla CSR 311 CitiStat Tenet 1: Accurate and timely intelligence shared by all
    11. 11. 311 Service Request Status Lookup @ www.baltimorecity.gov CitiStat Tenet 1: Accurate and timely intelligence shared by all
    12. 12. CitiStat Tenet 1: Accurate and Timely Intelligence Shared by All General TR-Citizen Complaint of Employees TR-Survey/Escalation BGE Street Light Repairs BGE-StLight Pole Installation BGE-StLight(s) Out BGE-StLight(s) Out Rear BGE-StLighting Cable Faults Traffic TRT - Traffic Study TRT-Sign Change TRT-Sign Missing TRT-Sign New TRT-Sign Removal (Request) TRT-Signals Temp-Stop Sign Removal TRT-Traffic Signal Repairs Transportation Service Requests Engineering/Construction Management TEC-Alley Reconstruction Complaint TEC-BCPSS Footways Complaint TEC-BCPSS-Footway Contract TEC-Footways Complaint TEC-Footways Contract/Reconstruction TEC-Survey/Escalation TEC-WO Street Markings Safety TRS-Abandoned Vehicle TRS-Abandoned Vehicle Turn-in Program TRS-Parking Away Notification TRS-Parking Complaint Commercial Veh. Residential TRS-Parking Complaints TRS-Vehicle Relocation TRS-Vehicle Removal Planning TRP-Truck Restriction Violation Conduits TRC-Conduit Investigation TRC-Conduit Repairs CitiStat Tenet 1: Accurate and timely intelligence shared by all
    13. 13. CitiStat Tenet 1: Accurate and Timely Intelligence Shared by All Transportation Service Requests Maintenance TRM-Alleys TRM-BCPSS Brick/Masonry Repair TRM-BCPSS Debris Hanging on Wires TRM-BCPSS Fence Repair TRM-BCPSS Footway Repair TRM-BCPSS Playground/Parking Lot Repair TRM-Bags in Trees: elevated TRM-Barricades - Install TRM-Barricades - Removal TRM-Bench Request TRM-Bridge Repair TRM-Curb Repair TRM-Debris Hanging From Wires or Poles TRM-Debris in Roadway TRM-Fence Repair TRM-Footways Repair TRM-Parking Meter Complaints TRM-Pickup Potholes TRM-Potholes TRM-R&P Street Lighting Repairs TRM-Saltbox Requests TRM-Sign Damaged TRM-Sign Faded TRM-Sign Structures TRM-StLight Cable Faults TRM-StLight Damaged/Knocked Down/Rusted TRM-StLight Pole Access Cover/Plate Missing TRM-StLight Pole Installation TRM-StLight Pole Missing TRM-StLight(s) Out TRM-StLighting Cable Cut TRM-StLighting Inadequate/too bright TRM-Street Markings TRM-Street Repairs TRM-WO Sign Installation TRM-WO Sign Removal TRM-WO Street Markings TRM-Grass Mowing TRM-Guardrail Repair TRM-Handicap Ramp Repair TRM-Illegal Sign Removal CitiStat Tenet 1: Accurate and timely intelligence shared by all
    14. 14. CitiTrack Report CitiStat Tenet 1: Accurate and timely intelligence shared by all
    15. 15. CitiStat Tenet 3: Effective tactics and strategies Charts based on CitiTrack Report
    16. 16. CitiStat Tenet 3: Effective tactics and strategies Mapping based on CitiTrack data
    17. 17. CitiStat Template – Employee Leave CitiStat Tenet 1: Accurate and timely intelligence shared by all
    18. 18. CitiStat Template – Parking Enforcement / Towing CitiStat Tenet 1: Accurate and timely intelligence shared by all
    19. 19. CitiStat Template – Pothole Performance CitiStat Tenet 1: Accurate and timely intelligence shared by all
    20. 20. CitiStat Tenet 2: Rapid deployment of resources CHARTS based on CitiStat Template
    21. 21. CHARTS based on CitiStat Template CitiStat Tenet 3: Effective tactics and strategies
    22. 22. CHARTS based on Requested Data CitiStat Tenet 3: Effective tactics and strategies
    23. 23. CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data 36 th Street – Old lane markings still visible Cold Spring Rd. – The centerline was milled after initial striping was unsatisfactory. Second attempt was no better. Harford Rd – Lane striping was done with thermoplastic. Comparatively the work was very good, but this patch could be improved.
    24. 24. Vacant Properties in Park Heights Closed Cleaning SRs – 4734 & 4732 Park Heights 4738 Park Heights CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data
    25. 25. Howard Street Bridge Graffiti - SR#07-00094241 Closed March 22 nd – Picture Take March 23 rd CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data
    26. 26. <ul><li>Police Department </li></ul><ul><li>GunStat </li></ul><ul><li>CleanStat (Solid Waste and Inspections) </li></ul><ul><li>Water & Wastewater </li></ul><ul><li>Department of General Services </li></ul><ul><li>Department of Transportation </li></ul><ul><li>Department of Housing </li></ul><ul><li>Fire Department </li></ul><ul><li>Department of Recreation & Parks </li></ul><ul><li>Department of Human Resources </li></ul><ul><li>Minority and Women-Owned Business Enterprise </li></ul>CURRENT CITISTAT AGENCIES
    27. 27. <ul><li>Targets (which provide benchmarks for judging successes and failure) </li></ul><ul><li>Tactics (which focus organizational efforts on </li></ul><ul><li>achieving the targets) </li></ul><ul><li>Data (which track the performance of agencies </li></ul><ul><li>and subunits) </li></ul><ul><li>Analysis (which, using the data, identifies the </li></ul><ul><li>causes of both success and failure) </li></ul><ul><li>Questions (which reveal what agencies are </li></ul><ul><li>doing and not doing to achieve their targets) </li></ul><ul><li>Learning (which comes from these analyses, </li></ul><ul><li>questions, and answers) </li></ul><ul><li>Collaboration (which helps the mayor’s staff </li></ul><ul><li>and the agency’s director and managers to </li></ul><ul><li>determine what to do next) </li></ul><ul><li>Experimentation (which creates new ways of </li></ul><ul><li>achieving success) </li></ul><ul><li>Meetings (which regularly review agency </li></ul><ul><li>progress, targets, analyses, and strategies) </li></ul><ul><li>Thinking (which can suggest how the entire </li></ul><ul><li>approach can be improved) </li></ul>CitiStat: More Than Just Meetings and Data
    28. 29. CitiStat Impact
    29. 30. For More . . . <ul><li>www.baltimorecity.gov and </li></ul><ul><li>http://www.businessofgovernment.org/ pdfs/BehnReportCiti.pdf </li></ul>

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