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Baltimore presentation re Citistat

Baltimore presentation re Citistat

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  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation
  • Understanding the CitiStat Process: CitiStat Presentation

Transcript

  • 1. A performance based management strategy within the Mayor’s Office, tasked to improve city services by making the City more efficient and effective.
  • 2.
    • Form of Government: Strong Mayor
    • Land Area: 87 square miles
    • Population: 640,000 citizens
    • Work Force: 16,000 employees
    • Operating Budget: $2.4 billion
    CITY OF BALTIMORE
  • 3.
    • Make Baltimore a cleaner, greener, and healthier city
    • Encourage private investment and opportunity to flourish in every neighborhood
    • Increase educational, cultural and recreational opportunities for children
    • Create stable and healthy neighborhoods
    • Make City government more efficient and effective
    MAYOR’S GOALS
  • 4. CITISTAT BACKGROUND
    • Modeled after a similar program in New York City, the Baltimore City Police Department initiated weekly COMPSTAT meetings to improve crime-fighting efficiency.
    • CitiStat represents the extended application of the same basic principles to the management of all municipal functions.
  • 5.
    • Accurate and timely intelligence shared by all
    • Rapid deployment of resources
    • Effective tactics and strategies
    • Relentless follow-up and assessment
    CITISTAT TENETS
  • 6.
    • Motorolla CSR 311
    • 2. CitiTrack Report
    • 3. CitiStat Template
    CitiStat Tenet 1: Accurate and timely intelligence shared by all 3 Regular Sources of Data 1. 2. 3.
  • 7. CITISTAT EXECUTIVE BRIEFINGS For each meeting a comprehensive executive brief is prepared for the Mayor and her cabinet. CitiStat Tenet 1: Accurate and timely intelligence shared by all
  • 8.
    • Department Directors and their Deputies are required to report on critical service initiatives and agency performance at bi-weekly meetings.
    • Representatives from the Mayor’s cabinet look for opportunities to improve coordination between agencies and identify strategies to improve performance.
    CITISTAT MEETINGS CitiStat Tenet 2: Rapid deployment of resources CitiStat Tenet 3: Effective tactics and strategies
  • 9. CitiStat Tenet 4: Relentless Follow-up and Assessment FOLLOW-UP MEMOs CitiStat Tenet 4: Relentless follow-up and assessment
  • 10. Motorolla CSR 311 CitiStat Tenet 1: Accurate and timely intelligence shared by all
  • 11. 311 Service Request Status Lookup @ www.baltimorecity.gov CitiStat Tenet 1: Accurate and timely intelligence shared by all
  • 12. CitiStat Tenet 1: Accurate and Timely Intelligence Shared by All General TR-Citizen Complaint of Employees TR-Survey/Escalation BGE Street Light Repairs BGE-StLight Pole Installation BGE-StLight(s) Out BGE-StLight(s) Out Rear BGE-StLighting Cable Faults Traffic TRT - Traffic Study TRT-Sign Change TRT-Sign Missing TRT-Sign New TRT-Sign Removal (Request) TRT-Signals Temp-Stop Sign Removal TRT-Traffic Signal Repairs Transportation Service Requests Engineering/Construction Management TEC-Alley Reconstruction Complaint TEC-BCPSS Footways Complaint TEC-BCPSS-Footway Contract TEC-Footways Complaint TEC-Footways Contract/Reconstruction TEC-Survey/Escalation TEC-WO Street Markings Safety TRS-Abandoned Vehicle TRS-Abandoned Vehicle Turn-in Program TRS-Parking Away Notification TRS-Parking Complaint Commercial Veh. Residential TRS-Parking Complaints TRS-Vehicle Relocation TRS-Vehicle Removal Planning TRP-Truck Restriction Violation Conduits TRC-Conduit Investigation TRC-Conduit Repairs CitiStat Tenet 1: Accurate and timely intelligence shared by all
  • 13. CitiStat Tenet 1: Accurate and Timely Intelligence Shared by All Transportation Service Requests Maintenance TRM-Alleys TRM-BCPSS Brick/Masonry Repair TRM-BCPSS Debris Hanging on Wires TRM-BCPSS Fence Repair TRM-BCPSS Footway Repair TRM-BCPSS Playground/Parking Lot Repair TRM-Bags in Trees: elevated TRM-Barricades - Install TRM-Barricades - Removal TRM-Bench Request TRM-Bridge Repair TRM-Curb Repair TRM-Debris Hanging From Wires or Poles TRM-Debris in Roadway TRM-Fence Repair TRM-Footways Repair TRM-Parking Meter Complaints TRM-Pickup Potholes TRM-Potholes TRM-R&P Street Lighting Repairs TRM-Saltbox Requests TRM-Sign Damaged TRM-Sign Faded TRM-Sign Structures TRM-StLight Cable Faults TRM-StLight Damaged/Knocked Down/Rusted TRM-StLight Pole Access Cover/Plate Missing TRM-StLight Pole Installation TRM-StLight Pole Missing TRM-StLight(s) Out TRM-StLighting Cable Cut TRM-StLighting Inadequate/too bright TRM-Street Markings TRM-Street Repairs TRM-WO Sign Installation TRM-WO Sign Removal TRM-WO Street Markings TRM-Grass Mowing TRM-Guardrail Repair TRM-Handicap Ramp Repair TRM-Illegal Sign Removal CitiStat Tenet 1: Accurate and timely intelligence shared by all
  • 14. CitiTrack Report CitiStat Tenet 1: Accurate and timely intelligence shared by all
  • 15. CitiStat Tenet 3: Effective tactics and strategies Charts based on CitiTrack Report
  • 16. CitiStat Tenet 3: Effective tactics and strategies Mapping based on CitiTrack data
  • 17. CitiStat Template – Employee Leave CitiStat Tenet 1: Accurate and timely intelligence shared by all
  • 18. CitiStat Template – Parking Enforcement / Towing CitiStat Tenet 1: Accurate and timely intelligence shared by all
  • 19. CitiStat Template – Pothole Performance CitiStat Tenet 1: Accurate and timely intelligence shared by all
  • 20. CitiStat Tenet 2: Rapid deployment of resources CHARTS based on CitiStat Template
  • 21. CHARTS based on CitiStat Template CitiStat Tenet 3: Effective tactics and strategies
  • 22. CHARTS based on Requested Data CitiStat Tenet 3: Effective tactics and strategies
  • 23. CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data 36 th Street – Old lane markings still visible Cold Spring Rd. – The centerline was milled after initial striping was unsatisfactory. Second attempt was no better. Harford Rd – Lane striping was done with thermoplastic. Comparatively the work was very good, but this patch could be improved.
  • 24. Vacant Properties in Park Heights Closed Cleaning SRs – 4734 & 4732 Park Heights 4738 Park Heights CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data
  • 25. Howard Street Bridge Graffiti - SR#07-00094241 Closed March 22 nd – Picture Take March 23 rd CitiStat Tenet 4: Relentless Follow-up and Assessment FIELD WORK driven by data
  • 26.
    • Police Department
    • GunStat
    • CleanStat (Solid Waste and Inspections)
    • Water & Wastewater
    • Department of General Services
    • Department of Transportation
    • Department of Housing
    • Fire Department
    • Department of Recreation & Parks
    • Department of Human Resources
    • Minority and Women-Owned Business Enterprise
    CURRENT CITISTAT AGENCIES
  • 27.
    • Targets (which provide benchmarks for judging successes and failure)
    • Tactics (which focus organizational efforts on
    • achieving the targets)
    • Data (which track the performance of agencies
    • and subunits)
    • Analysis (which, using the data, identifies the
    • causes of both success and failure)
    • Questions (which reveal what agencies are
    • doing and not doing to achieve their targets)
    • Learning (which comes from these analyses,
    • questions, and answers)
    • Collaboration (which helps the mayor’s staff
    • and the agency’s director and managers to
    • determine what to do next)
    • Experimentation (which creates new ways of
    • achieving success)
    • Meetings (which regularly review agency
    • progress, targets, analyses, and strategies)
    • Thinking (which can suggest how the entire
    • approach can be improved)
    CitiStat: More Than Just Meetings and Data
  • 28.  
  • 29. CitiStat Impact
  • 30. For More . . .
    • www.baltimorecity.gov and
    • http://www.businessofgovernment.org/ pdfs/BehnReportCiti.pdf