Social CRM: where's the money?
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Social CRM: where's the money?

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My slides for today's CRM in 1 day conference in Ede, the Netherlands. It's a quick round-up of where social crm is today, and how the Chief Executive Customer got empowered by social media, the ...

My slides for today's CRM in 1 day conference in Ede, the Netherlands. It's a quick round-up of where social crm is today, and how the Chief Executive Customer got empowered by social media, the proliference of smartphones, and a new concept of online identity.

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http://www.conversity.be 1261
http://www.abaar.net 708
http://www.linkedin.com 27
http://2096717615734950778_248cd515f99c02e565c30aee05814afa09768675.blogspot.com 14
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Social CRM: where's the money? Social CRM: where's the money? Presentation Transcript

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