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Social CRM: where's the money?
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Social CRM: where's the money?

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My slides for today's CRM in 1 day conference in Ede, the Netherlands. It's a quick round-up of where social crm is today, and how the Chief Executive Customer got empowered by social media, the …

My slides for today's CRM in 1 day conference in Ede, the Netherlands. It's a quick round-up of where social crm is today, and how the Chief Executive Customer got empowered by social media, the proliference of smartphones, and a new concept of online identity.

Published in Business , Technology
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