Explaining Complex Stuff So People Understand It

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Five things to keep in mind when explaining complex concepts

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  • Oreo Trivia
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  • FAIL = First Attempt at LearningPhoto Credit: Far Side Cartoon
  • Explaining Complex Stuff So People Understand It

    1. 1. EXPLAINING COMPLEX STUFF SO PEOPLE UNDERSTAND IT Barbara Nixon & Brad Bock Shiloh Technologies
    2. 2. TRIVIA kosher vegan 12 flowers 90 ridges born in 1912 round best selling cookie brand of 21st century
    3. 3. HOW TO EAT AN OREO
    4. 4. 3 TYPES OF OREO EATERS Biters Twisters Dunkers
    5. 5. EXPLAIN JARGON.
    6. 6. JARGON • Why do we use jargon? • What is some jargon that is specific to our company? • When is it okay to use jargon with customers?
    7. 7. BEGIN WITH THE END IN MIND
    8. 8. IRST LET THEM FAIL. First Attempt In Learning
    9. 9. CHUNK THE CONTENT.
    10. 10. READ YOUR AUDIENCE.
    11. 11. LEARNING STYLES
    12. 12. SO FAR . . .  Explain jargon  Begin with the end in mind  Let them fail  Chunk the content  Read your audience

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