2. How Do We Serve Clients? We enable clients to increase: Profitability, Efficiency, Productivity. ©Copyright Performance Puzzle 2010 2 3. What Do Our Clients Think Before Calling Us? ©Copyright Performance Puzzle 2010 3 How can we measure and increase productivity? We could use a clear plan to implement our strategy faster. Is there a better way to manage this business? I want help updating our business plan. How can we turn more leads into customers? This process needs some improvement! Let’s put together a clear negotiation strategy. 14. We Provide Flexible Support ©Copyright Performance Puzzle 2010 8 Fee Structure Project Fee Monthly Retainer Hourly Rate Interim Role Our services may be hired in these ways or in combination, and may include an incentive based fee. 15. Who Are Our Clients? Small to mid sized businesses. 5 to 500 employees. $3-$300 million in annual revenue. Decision-makers: Owners, executives, senior managers. People who want outside expertise, fresh eyes, or experienced helping hands. ©Copyright Performance Puzzle 2010 9 18. Process improvement: mapped inventory/billing process enabling a 10% reduction in errors and an ongoing 15% reduction in man hours. 20. Enabled a financial review reducing tax liability by $22,000.©Copyright Performance Puzzle 2010 10 22. “Today, we diligently use data. For the first time in our history, we are right sized. The right people are doing the right work at the right time. We are efficient and profitable." Eddie B. 23. “There is no doubt that Performance Puzzle’s advice helped us turn prospects into partners.” Andy W. 24. "You did a great job for us. We are much better positioned for the future." Jim S. 25. “Working with you has been great because no matter what, it seems as if the short answer is always yes!” Mary S.©Copyright Performance Puzzle 2010 11 (End)
