Bootcamp for a UX Team of None
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Bootcamp for a UX Team of None

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This workshop will introduce you to affordable user experience design methods for getting user input and feedback throughout your design and development process. These methods, like guerrilla ...

This workshop will introduce you to affordable user experience design methods for getting user input and feedback throughout your design and development process. These methods, like guerrilla research, gamestorming, and progressive prototyping, will allow you to do just enough UX design to get you started in the right direction. They will help you get in touch with your users efficiently and use their feedback and insights to influence your design decisions.

But why should you care? Your code is gold. Your business model is solid. You should care because having a good UX is no longer a differentiator; it’s an expectation. What you need is a good UX designer. Of course, they’re rare and expensive right now. Is it possible to fix your UX without one?

Yes.

You won’t go home from this workshop with your own UX designer, but you will be armed with the knowledge that will enable you to enable you to attract next year’s most sought after angel investor.

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Bootcamp for a UX Team of None Bootcamp for a UX Team of None Document Transcript

  • UX BOOTCAMP for a UX team of noneMonday, March 12, 12 Fred Beecher @fred_beecher Brynn Evans @brynn Russ Unger @russu Krista Sanders @newhighscore SxSW 2012 : #uxbootcamp
  • $300 MILLION SxSW 2012 : : #uxbootcampflickr: Jonny Vulkan source: http://www.uie.com/articles/three_hund_million_button/Monday, March 12, 12
  • SxSW 2012 : : #uxbootcampMonday, March 12, 12
  • SxSW 2012 : : #uxbootcampMonday, March 12, 12If you’re hoping to leave here being transformed into the next rockstar UX designer, so you can build a Path-killer or one-up Clear, you’re going to have to hire a kickass UXdesigner with crazy visual design chops (unicorn!!). Good luck.if you don’t believe us: designers are a tricky bunch to nail down
  • SxSW 2012 : : #uxbootcampMonday, March 12, 12
  • SxSW 2012 : : #uxbootcampMonday, March 12, 12
  • SxSW 2012 : : #uxbootcampMonday, March 12, 12
  • $109,999 $112,999 $111,666 $96,110 $101,666 $115,555 $100,483 SxSW 2012 : : #uxbootcamp source: http://iainstitute.org/en/learn/research/salary_survey.phpMonday, March 12, 12
  • MVE Minimum Viable Experience SxSW 2012 : : #uxbootcampMonday, March 12, 12You can think like a UX designer to solve real users’ problemsEven if your app doesn’t look beautiful, it can be functional, satisfies your user’s needs, desires and goals, and become REALLY popular:Eg., HealthMonth & OpenTableAnd on the flip side, a beautiful app that doesn’t solve a problem or fill an open need for your users will not be successful:E.g., Color
  • MULTIPLE lo-fi design concepts SxSW 2012 : : #uxbootcampMonday, March 12, 12
  • ITERATIVE evaluation SxSW 2012 : : #uxbootcampMonday, March 12, 12
  • SOME customer insight SxSW 2012 : : #uxbootcampMonday, March 12, 12
  • Sketching SxSW 2012 : : #uxbootcampMonday, March 12, 12
  • @brenton_clarkeMonday, March 12, 12--how many of you think you’re not artistic. you don’t draw?--me too. I’m a terrible artist. i can’t draw a perfect circle for the life of me.But what i’ve learned:--drawing & sketching out your ideas is about COMMUNICATING your ideas to others (biggest benefit)--also helps you think through A LOT of things, evaluate a lot of constraints and pros and cons(You might already be doing this through whiteboard sketching — or getting people in a room to have a “brainstorming” session - great!)--helps you work quickly and iterate on ideas before committing to any one (another huge benefit)http://handdrawnwords.tumblr.com/page/3
  • 6-8-5 SxSW 2012 : : #uxbootcampMonday, March 12, 12Good news for you, the best exercise for THINKING, coming up with LOTS OF IDEAS, and thatinvolves SKETCHINGit’s called 6-8-5Goal: big brainstorming, come up with as many ideas a possible, unconstrained, etc.Show one more slide one of the 6-8-5s we did with Awesome Foundation
  • 6-8-5 1 2 3 4 5 6 7 8 SxSW 2012 : : #uxbootcampMonday, March 12, 12Good news for you, the best exercise for THINKING, coming up with LOTS OF IDEAS, and thatinvolves SKETCHINGit’s called 6-8-5Goal: big brainstorming, come up with as many ideas a possible, unconstrained, etc.Here’s what you need to do: Take your sheet of paper, and fold it in half 3 timesNow you have 8 boxesWe’re going to set the timer for 5 minutes momentarily, and your goal is to fill out between6-8 of the boxes
  • SxSw Party App GOAL: find a party to attend at sxsw 3 Considerations: • will be a mobile app • parties need to be marked open / private / full / empty • display parties to the user SxSW 2012 : : #uxbootcampMonday, March 12, 12Today we’re going to brainstorm how to ...design an app that helps you find a parking spot (nearby)-without relying on parking ferry
  • 3 minutes left SxSW 2012 : : #uxbootcampMonday, March 12, 12
  • 1 minute left SxSW 2012 : : #uxbootcampMonday, March 12, 12
  • 30 seconds SxSW 2012 : : #uxbootcampMonday, March 12, 12
  • Time’s up! SxSW 2012 : : #uxbootcampMonday, March 12, 12
  • Monday, March 12, 12Awesome, you guys did it! These aren’t exactly what you came up with, but these are theresult of a previous 6-8-5 that we did previously.-How many of you got to 8 sketches?!-6?-4?-Awesome! The point of is actually not to get to 6-8 sketches but instead to think through asmany ideas as possible. Even with 3-4 sketches, this helps get you closer to your productgoals-Also, you might really be feeling antsy or ready to move on to another round. That’s great!We often do 2 rounds of these, since you’ll find some of your creative juices just got going (orthis is bringing up lots of questions that you want to dive deeper into.)....If we were doing a workshop or doing this at work for real, we’d share these with eachother, provide some critique, and then repeat (do at least another round of 6-8-5).
  • Brainstorming 201 • brainwriting • poster session • 3-12-3 And many many more: Gamestorming (the book) amz.on/GamestormingBook Gamestorming Cheat Sheet bit.ly/GamestormingGuide SxSW 2012 : : #uxbootcampMonday, March 12, 12There’s a number of other good sketching exercises that are good for coming up with tons ofideas (especially in the early stage).--look these up later on (or email any of us to ask for more details)!
  • Pitch & Critique SxSW 2012 : #uxbootcampMonday, March 12, 12So, now you have all these sketches, and they’re all sort of messy, and tough to read.The beauty of these sketches is how little time you spent creating them, so it’s no big deal.Now, what you need to do is take another 5 minutes getting INTERNAL feedback on your concepts.Remember, this is just internal for the moment.
  • Ask for feedback Give feedback Receive feedback SxSW 2012 : #uxbootcampMonday, March 12, 12The key to pitching and critiquing concepts is feedback.How you ask for it matters. How you give it matters. But, keeping yourself open to receiving it is what matters most.
  • Ask for feedback I want feedback on... I don t want feedback on... Set up context in 30 seconds or less. SxSW 2012 : #uxbootcampMonday, March 12, 12E.g. “I decided to draw up the flow first, and I found I struggled with the user’s decision point here, so that’s what I want feedback on.”E.g. “The copy here is still in flux, and I know the visual design needs tweaking, so I’d really rather focus on my flow.”CONTEXT:- for some people, the challenge is getting them to provide any context at tall, for others the challenge is getting them to limit the context set up to just theessentials.So what are the essentials?
  • Set up context The challenge + User considerations + Technical constraints Context SxSW 2012 : #uxbootcampMonday, March 12, 12What’s the problem your solving for?Consider your target audience, what is happening around them? What are they doing? Are they rushing from session to session? Are they already drunk atSXSW? :)What are the technical constraints? Are they on a mobile device? Is it a smartphone or a feature phone?
  • Give feedback ? • Good critique is a constant dialogue • Questions are welcome Hmm... SxSW 2012 : #uxbootcamp ?Monday, March 12, 12
  • No lobbing bombs!! SxSW 2012 : #uxbootcamp http://www.thefilmcynics.com/blog/wp-content/uploads/2010/09/BatmanWithBomb.jpgMonday, March 12, 12NO LOBBING BOMBSFor every problem you see, challenge yourself to provide a potential solution, even if that means scrapping the whole flow or feature.After all, you only spent five minutes on it.
  • Give feedback ? • What about this design resonates with you? • What concerns you? Hmm... SxSW 2012 : #uxbootcamp ?Monday, March 12, 12Use post-its or red/green highlighters to mark what’s resonating with you and what you have concerns about.You’ll find new edge cases. Decide whether or not you want to address those use cases. Do they fall into the 80% case.Which brings me to my next point, being able to receive feedback is CRITICAL.
  • Receive feedback • Your mission...(should you choose to accept it)...is to gain new insights from someone s fresh perspective • Don t knock it til you consider it • Be a listenoholic SxSW 2012 : #uxbootcampMonday, March 12, 12Bake this into your culture.Become an organization of curiosity and healthy challenging.
  • Let’s practice! SxSW 2012 : #uxbootcampMonday, March 12, 12Bring someone up on stage to DO a pitch & critiquebenefits of this:- people get aligned on the same page. Feasibility check-in.- Everyone feels heard. You’ll get more buy-in, and the concepts will be more resolute.- helps define clear direction for what do to next- make this is a recurring activity — this is a cycle, you’ll do this again, and again, and again...
  • 1-ups SxSW 2012 : : #uxbootcampMonday, March 12, 12If you’re doing it right, you should do several rounds of this.And this is all internal. None of this is public yet.Ultimately, you’ll want to combine & merge all of these concepts into one single one. We call this a 1-up.Creating a 1-up should give you a tangible, single element you can use to test publicly, so you can get real, unbiased feedback on your concept,prototype or product.There are millions of testing methods, all of them serve a different purpose depending on context. Russ is going to walk you through 1 that isthrifty, fast, and highly effective.
  • Testing & Validation SxSW 2012 : #uxbootcampMonday, March 12, 12
  • What are Guerrilla Methods? ...a body of unconventional ways of pursuing conventional goals. ...a proven method of achieving profits with minimum money. gaining insight Jay Conrad Levinson Source: http://gmarketing.com/ SxSW 2012 : #uxbootcampMonday, March 12, 12Jay Conrad Levinson is attributed for coining the term “Guerrilla Marketing”, and that’s where we’re kind of coming from.Jay also says: “Guerrilla marketing has been proven in action to work for small businesses around the world.It works because it’s simple to understand, easy to implement and outrageously inexpensive.”How does this apply to UX? Well... How does it not?There’s also a middle ground here, and that’s largely what I feel like we’re seeing in our project work with our partners atHappy Cog.
  • We look for what we call the point of least astonishment. Jared Spool SxSW 2012 : #uxbootcamp Source: http://gmarketing.com/Monday, March 12, 12Jared Spool Quote.“We look for what we call the point of least astonishment.” - Jared Spool, CEO and Founding principal of UIE.
  • Examples of Guerilla Methods in the Wild • Man on the Street / Coffee Shop • Burrito Lunch • Rapid Iterative ProtoSketching (RIPS) • User/ Browser Role Playing • A/B Testing SxSW 2012 : #uxbootcampMonday, March 12, 12Time & Place:Purpose:Won’t Replace Trad’l Methods:
  • (Wo)Man on the Street / Burrito Lunch Image Source:http://awkwardfamilyp Image Source: http://urt.parsons.edu/urt/media/user/images/ SxSW 2012 : #uxbootcamp Image Source:http://awkwardfamilyphotos.com/ Artstor_USA_New_York_City_Upper_west_coffee_shop.jpgMonday, March 12, 12Bring someone up. Do the Naked Pizza app.“What does this screen look like to you? What do you think you would do with this / what do you think this is tellingyou?”
  • Image Source:http://awkwardfamilyp SxSW 2012 : #uxbootcampMonday, March 12, 12Bring someone up. Do the Naked Pizza app.“What does this screen look like to you? What do you think you would do with this / what do you think this is tellingyou?”
  • Examples of Guerilla Researh in the Wild • Man on the Street / Coffee Shop • Burrito Lunch • Rapid Iterative ProtoSketching (RIPS) • User/ Browser Role Playing • A/B Testing SxSW 2012 : #uxbootcampMonday, March 12, 12
  • Rapid Iterative ProtoSketching (RIPS) SxSW 2012 : #uxbootcampMonday, March 12, 12
  • Rapid Iterative ProtoSketching (RIPS) SxSW 2012 : #uxbootcampMonday, March 12, 12
  • Rapid Iterative ProtoSketching (RIPS) SxSW 2012 : #uxbootcampMonday, March 12, 12
  • Rapid Iterative ProtoSketching (RIPS) SxSW 2012 : #uxbootcampMonday, March 12, 12
  • User/Browser Role Playing SxSW 2012 : #uxbootcampMonday, March 12, 12Time & Place:Purpose:Won’t Replace Trad’l Methods:
  • A/B Testing Big Takeaway A female model more than doubled conversions for this Norwegian landing page. SxSW 2012 : #uxbootcampMonday, March 12, 12A:B Testing is the showing of different options to see which has a desired result.The only difference between Version A and Version B was the photograph of the model in the page header. Version A hada Caucasian male who looked like one of Norway’s local couriers. Version B had an Asian female. Rolf Inge Holden, GlobalDigital Marketing Specialist, DHL Express, said they conducted this test because marketers in some countries claim theycan’t show female faces because they have no female couriers. He wondered if that was true.We’re not sure why the image of a woman drastically increased conversions, but the results show the impact of testingpeople images in your online marketing. Eyetracking studies find that people love to look at human faces — so DHL wassmart to highlight the 30% savings below the model’s faces. Since visitors are likely to look at human faces, the next stepis to find the most engaging face for that audience. And it may not be one that mimics actual customer experience, asthis test shows.
  • Examples of Guerilla Methods in the Wild • Man on the Street / Coffee Shop • And so many more... • Burrito Lunch • Gamestorming • Rapid Iterative ProtoSketching (RIPS) • Universal Principals Design • User/ Browser Role Playing • A/B Testing SxSW 2012 : #uxbootcampMonday, March 12, 12
  • So What? SxSW 2012 : #uxbootcampMonday, March 12, 12--what we’ve done today: not everything, not a deep dive--highlighting the techniques that work BEST and we use most COMMONLY--the gist of UX design so that you have good experiences & flows for you users--there’s LOTS more to discover & learn
  • These Methods... • Have a time and a place • Have a purpose • Won t replace traditional/non-guerrilla methods • Some good input/feedback/research is better than none SxSW 2012 : #uxbootcampMonday, March 12, 12
  • They Are Also... • Faster • Lower-cost • Less effort • Providing sufficient insight to make informed decisions • Just enough rigor to determine that a problem exists SxSW 2012 : #uxbootcampMonday, March 12, 12
  • And... • Quantity over quality (6-8-5) • Pitching and critiquing / Validate against requirements • Group/Team collaboration • Design Testing with These Methods... • Can get results with a limited set of users • Doesn t (always) need to be done in a lab • People like free stuff and LOVE to be listened to SxSW 2012 : #uxbootcampMonday, March 12, 12
  • Thank You Slide Fred Beecher @fred_beecher Brynn Evans @brynn Russ Unger @russu Krista Sanders @newhighscore SxSW 2012 : #uxbootcampMonday, March 12, 12