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Build The 2013 Social EnterpriseSocial IT and the Social Enterprise of Yesterday                     #BMCSocial
@servicesphere                                                                       #BMCSocial                     Agenda...
Erin Avery                             Chris Dancy    #BMCSocial        @erinkavery                           @servicesphe...
Five Top Public Social Tools            (or MORE!)4             © Copyright 10/25/2012 BMC Software, Inc
@servicesphere                                                                                         #BMCSocial         ...
@servicesphere                                                                              #BMCSocial                    ...
@servicesphere                                                                              #BMCSocial                    ...
@servicesphere                                                                                  #BMCSocial                ...
@servicesphere                                                                            #BMCSocial                      ...
@servicesphere                                                                                         #BMCSocial         ...
@servicesphere                                                                                                       #BMCS...
@servicesphere                                                                           #BMCSocial                       ...
Knowledge Worker Divide13         © Copyright 10/25/2012 BMC Software, Inc
@servicesphere                                                                                               #BMCSocial   ...
@servicesphere                                                                                                       #BMCS...
@servicesphere                                                                      #BMCSocial                            ...
@servicesphere                                                                        #BMCSocial                          ...
#BMCSocial     How BMC Can Help18        © Copyright 10/25/2012 BMC Software, Inc
@servicesphere                                                                                     #BMCSocial             ...
@servicesphere@ErinKAvery                                                      #BMCSocial                 20   © Copyright...
@servicesphere@ErinKAvery                                                      #BMCSocial                 21   © Copyright...
@servicesphere@ErinKAvery                                                      #BMCSocial                 22   © Copyright...
@servicesphere@ErinKAvery                                                      #BMCSocial                 23   © Copyright...
@servicesphere@ErinKAvery                                                      #BMCSocial                 24   © Copyright...
@servicesphere@ErinKAvery                                                      #BMCSocial                 25   © Copyright...
@servicesphere@ErinKAvery                                                      #BMCSocial                 26   © Copyright...
@servicesphere                                                                    #BMCSocial                       Nov 27:...
Questions via chat?28           © Copyright 10/25/2012 BMC Software, Inc
Thank You29   © Copyright 10/25/2012 BMC Software, Inc
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The Social Enterprise of 2013

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Learn how IT organizations can embrace social platforms like Twitter, Facebook, LinkedIn and even Pinterest to engage with users and employees while fostering business success.

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  • Links, Not FilesLockers, Not File SystemsDevices, Not FoldersEMAIL is a router for information, not an information store
  • Transcript of "The Social Enterprise of 2013"

    1. 1. Build The 2013 Social EnterpriseSocial IT and the Social Enterprise of Yesterday #BMCSocial
    2. 2. @servicesphere #BMCSocial Agenda • Introductions & Dialog Options • Five Top Public Social Tools (or MORE!) • Knowledge Worker Divide • How BMC Can Help • Q&A@ErinKAvery 2 © Copyright 10/25/2012 BMC Software, Inc
    3. 3. Erin Avery Chris Dancy #BMCSocial @erinkavery @servicesphere3 © Copyright 10/25/2012 BMC Software, Inc
    4. 4. Five Top Public Social Tools (or MORE!)4 © Copyright 10/25/2012 BMC Software, Inc
    5. 5. @servicesphere #BMCSocial Support Support 2003 Support 2013 Authenticity Metrics Collaborative Methods Experiential Frameworks Instant / Trusted Answers Alternatives Tools Hyper Local Incidents / Problems Praise & Feedback Permissions@ErinKAvery 5 © Copyright 10/25/2012 BMC Software, Inc
    6. 6. @servicesphere #BMCSocial Facebook Employee to Employee Facebook Pages Facebook Commercial Solutions Facebook Custom Development Solutions (FBML) Facebook Groups Events that effect users@ErinKAvery 6 © Copyright 10/25/2012 BMC Software, Inc
    7. 7. @servicesphere #BMCSocial Twitter Feedback Outages Innovation (listening) SMS Backbone Push Messages e.g. follow ‘helpdesk to 40404@ErinKAvery 7 © Copyright 10/25/2012 BMC Software, Inc
    8. 8. @servicesphere #BMCSocial foursquare Location based Knowledge Tips/Tricks/FAQ’s based on geofencing Photos of common objects people might be looking for specific areas@ErinKAvery 8 © Copyright 10/25/2012 BMC Software, Inc
    9. 9. @servicesphere #BMCSocial LinkedIn Company Page Company Employee Group Company Product Group Company Alumni Group Events for the organization@ErinKAvery 9 © Copyright 10/25/2012 BMC Software, Inc
    10. 10. @servicesphere #BMCSocial Multimedia YouTube SoundCloud FAQ’s Short audio messages & updates Unboxing Videos Collaborative audio knowledge Tutorials Best practices/ Education Staff Introductions Embeddable code & links Embeddable Code & Links@ErinKAvery 10 © Copyright 10/25/2012 BMC Software, Inc
    11. 11. @servicesphere #BMCSocial Blogging & More Blog Google Plus Help Desk page for tagging and Blogging supporting users Help Desk Knowledge Highlights Help Desk Staff Highlights Alerts and updates Tumblr Group administration Group updates on projects, Event listings for changes & non integration into audio, video, text and other systems. critical updates@ErinKAvery 11 © Copyright 10/25/2012 BMC Software, Inc
    12. 12. @servicesphere #BMCSocial More & More Pinterest Service Request Catalog Service Pipeline Testing Crowd sourced Opinion on changes to systems or UI’s.@ErinKAvery 12 © Copyright 10/25/2012 BMC Software, Inc
    13. 13. Knowledge Worker Divide13 © Copyright 10/25/2012 BMC Software, Inc
    14. 14. @servicesphere #BMCSocial Skills Knowledge Worker 2003 Knowledge Worker 2013 Email Work Narration Survey Experience Mapping Software Based Channel Based Document Based Link Based Team Player Network Player File Retrieval Knowledge Locker Relevance Context Soft Skills EQ Trust / Authenticity Out Sourcing / In Sourcing Personal Sourcing / Mall Sourcing@ErinKAvery Tasks Micro-Tasks 14 © Copyright 10/25/2012 BMC Software, Inc
    15. 15. @servicesphere #BMCSocial Metrics Metrics 2003 Metrics 2013 Annual Review Real Time & Mobile Resolution Management Opportunity Management Projects on Time / Budget Ideas on Innovation / Creativity Date, Time, Volume based Value based Peer Feedback Sentiment Analysis Knowledge Recorded Knowledge Shared Leadership Amplification@ErinKAvery 15 © Copyright 10/25/2012 BMC Software, Inc
    16. 16. @servicesphere #BMCSocial Tools For You For Robots For Others@ErinKAvery 16 © Copyright 10/25/2012 BMC Software, Inc
    17. 17. @servicesphere #BMCSocial Work Flow 2013 EMAIL Link Retrieve Offline Locker / Consume / Metric Share@ErinKAvery 17 © Copyright 10/25/2012 BMC Software, Inc
    18. 18. #BMCSocial How BMC Can Help18 © Copyright 10/25/2012 BMC Software, Inc
    19. 19. @servicesphere #BMCSocial How BMC Can Help Post Updates to Facebook & Twitter Feed Tweets to ITSM Console Create Incidents from Tweets Direct Message user via Twitter@ErinKAvery 19 © Copyright 10/25/2012 BMC Software, Inc
    20. 20. @servicesphere@ErinKAvery #BMCSocial 20 © Copyright 10/25/2012 BMC Software, Inc
    21. 21. @servicesphere@ErinKAvery #BMCSocial 21 © Copyright 10/25/2012 BMC Software, Inc
    22. 22. @servicesphere@ErinKAvery #BMCSocial 22 © Copyright 10/25/2012 BMC Software, Inc
    23. 23. @servicesphere@ErinKAvery #BMCSocial 23 © Copyright 10/25/2012 BMC Software, Inc
    24. 24. @servicesphere@ErinKAvery #BMCSocial 24 © Copyright 10/25/2012 BMC Software, Inc
    25. 25. @servicesphere@ErinKAvery #BMCSocial 25 © Copyright 10/25/2012 BMC Software, Inc
    26. 26. @servicesphere@ErinKAvery #BMCSocial 26 © Copyright 10/25/2012 BMC Software, Inc
    27. 27. @servicesphere #BMCSocial Nov 27: Learn how BMC embraces Social IT Dec 10: The Contextual Bio Enabled Enterprise of Tomorrow Follow @BMC_FootPrints for details@ErinKAvery 27 © Copyright 10/25/2012 BMC Software, Inc
    28. 28. Questions via chat?28 © Copyright 10/25/2012 BMC Software, Inc
    29. 29. Thank You29 © Copyright 10/25/2012 BMC Software, Inc
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