The Power of
The Platform

Andy Walker
BMC Software
What is a Platform ?

A platform is a group of technologies

that are used as a base upon which
other applications, proces...
From War Rooms and Chaos...

Document management
system is down, which
servers do we investigate?

What’s the risk of
maki...
... to Information and Control
Reduce
MTTR

Reduce
change risk

Understand true
cost of IT services

Prioritize incidents
...
Find IT, Manage IT, Optimise IT
Business
Application

Software
Databases
Hosts
Switches/
Routers

Application Mapping
Exam...
Success Stories

Virgin Media is the UK’s only provider
of "quad-play" broadband, TV,
mobile phone and home phone
services...
The Benefits Span IT and Beyond
Service Management
-

Target actions more effectively
Restore service faster
Minimize chan...
The Industrialised IT Service Management Platform

Proven best practices
accelerate time to value

Single workflow across ...
Business Users’ Expectations Have Changed
Instantly
collaborate with
customers and
employees

Buy a plane
ticket with your...
The Future is Mobile

92% of companies report
workers using own devices

44% have a formal
“bring your own device” policy
...
HTML Universal Client

© Copyright 11/12/2013 BMC Software, Inc

11
The Future is Social
80% of social media users
want to connect with
businesses through Facebook

70% of all customer
tweet...
Remedy OnDemand: Managed by BMC Software

© Copyright 11/12/2013 BMC Software, Inc

24/7 NOC
ITSM Experts
99.9% Availabili...
The Force.com Platform

© Copyright 11/12/2013 BMC Software, Inc

14
Today’s businesses need a Platform that ...

… is Configurable and Extensible
… offers a wide range of robust
integration ...
To make IT personal,
it has to be:
Easy.
Predictable.
Always on.
Invisible.

In short, MyIT.

16 Copyright 11/12/2013 BMC ...
Learn more at www.bmc.com
© Copyright 11/12/2013 BMC Software, Inc

17
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Power of the Platform: Andy Walker, BMC Software

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The service management industry has a challenge in deploying, maintaining and extending workflow based environments that consolidate information across all user types, departments and lines of business areas. All too frequently we see an environment today that consists of too many systems, dis-jointed processes and poor collaboration.

View this presentaition to learn how BMC ITSM solutions build concepts, such as, extensibility, automation, and collaboration directly into the technology platform to help companies overcome challenges faced by many service management organisations.

Published in: Technology, Business
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Power of the Platform: Andy Walker, BMC Software

  1. 1. The Power of The Platform Andy Walker BMC Software
  2. 2. What is a Platform ? A platform is a group of technologies that are used as a base upon which other applications, processes or technologies are developed. © Copyright 11/12/2013 BMC Software, Inc 2
  3. 3. From War Rooms and Chaos... Document management system is down, which servers do we investigate? What’s the risk of making a change to this server? Per Gartner • It takes on average 14 people to solve a typical problem • 80% of unplanned downtime is caused by change © Copyright 11/12/2013 BMC Software, Inc 3
  4. 4. ... to Information and Control Reduce MTTR Reduce change risk Understand true cost of IT services Prioritize incidents based on business impact Diagnose root cause faster Ensure Accurate Inventory compliance Plan and and Dependency Relationships design data center are the foundation for effective IT Management transformations Discovery & Dependency Mapping Plan and verify Disaster Recovery Manage capacity from a business perspective Understand the business impact events © Copyright 11/12/2013 BMC Software, Inc 4
  5. 5. Find IT, Manage IT, Optimise IT Business Application Software Databases Hosts Switches/ Routers Application Mapping Examples: Business Application – Payroll, Expenses, Email, Online Purchasing Software – Apache web server, Weblogic Server, Oracle Database server, MS Exchange © Copyright 11/12/2013 BMC Software, Inc 5
  6. 6. Success Stories Virgin Media is the UK’s only provider of "quad-play" broadband, TV, mobile phone and home phone services. ADDM primarily used for discovery of server estate to drive application modelling and population of CMDB. - 4000+ Servers - 500+ Business Applications "The implementation of ADDM is the first milestone on our strategic roadmap for improving our IT Service Management tooling." © Copyright 11/12/2013 BMC Software, Inc Largest Independent Telecommunications Retailer in Europe - 2,377 Stores across 8 European Countries Reduced resources needed to maintain CMDB data by 80% Achieved ROI in 1 year “ADDM provided us with an instant source of truth. It gave us answers to infrastructure questions we didn’t even know to ask.” 6
  7. 7. The Benefits Span IT and Beyond Service Management - Target actions more effectively Restore service faster Minimize change risks and outages Asset Management - Reduce costs Prevent audit penalties Optimize HW and SW IT Infrastructure and Operations - - © Copyright 11/12/2013 BMC Software, Inc Improve efficiency Ensure compliant and secure operations Optimize data center assets Minimize change risks and outages Guarantee IT service continuity 7
  8. 8. The Industrialised IT Service Management Platform Proven best practices accelerate time to value Single workflow across applications for easy coordination Extensible platform for continuous improvement Service-oriented throughout for business prioritization © Copyright 11/12/2013 BMC Software, Inc 8
  9. 9. Business Users’ Expectations Have Changed Instantly collaborate with customers and employees Buy a plane ticket with your phone Search and combine information across the web Access applications from anywhere to any time SOCIAL MOBILE ANALYTICS CLOUD © Copyright 11/12/2013 BMC Software, Inc 9
  10. 10. The Future is Mobile 92% of companies report workers using own devices 44% have a formal “bring your own device” policy 94% expect to have one by mid-2013 © Copyright 11/12/2013 BMC Software, Inc 10
  11. 11. HTML Universal Client © Copyright 11/12/2013 BMC Software, Inc 11
  12. 12. The Future is Social 80% of social media users want to connect with businesses through Facebook 70% of all customer tweets are ignored IT needs to change the way it connects, shares, collaborates. © Copyright 11/12/2013 BMC Software, Inc 12
  13. 13. Remedy OnDemand: Managed by BMC Software © Copyright 11/12/2013 BMC Software, Inc 24/7 NOC ITSM Experts 99.9% Availability Painless Upgrades Release Automation Single Point of Contact Monitored by BMC BPPM and TMART 13
  14. 14. The Force.com Platform © Copyright 11/12/2013 BMC Software, Inc 14
  15. 15. Today’s businesses need a Platform that ... … is Configurable and Extensible … offers a wide range of robust integration capabilities … provides and promotes the use of Social and Mobile Collaboration … can meet the needs of an On Premise or Cloud based strategy © Copyright 11/12/2013 BMC Software, Inc 15
  16. 16. To make IT personal, it has to be: Easy. Predictable. Always on. Invisible. In short, MyIT. 16 Copyright 11/12/2013 BMC Software, Inc © © Copyright 11/12/2013 BMC Software, Inc 16
  17. 17. Learn more at www.bmc.com © Copyright 11/12/2013 BMC Software, Inc 17

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