Harnessing the social, mobile and collaborative technology revolution with Remedyforce: Sean Smith, BMC Software
 

Harnessing the social, mobile and collaborative technology revolution with Remedyforce: Sean Smith, BMC Software

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Our customers, the employees of your business or end users you serve, are more dependent on technology than ever to do work and create a competitive advantage for your company in a dynamic market. ...

Our customers, the employees of your business or end users you serve, are more dependent on technology than ever to do work and create a competitive advantage for your company in a dynamic market. And they’re more technology savvy then ever thanks to the rapidly evolving consumerisation of technology – needless to say, they don’t “check” their technology expectations at the door (be it a physical or virtual door) when they come to work. No, they expect technology to enable them, to supercharge them to be successful. And as such, technology needs to make access to information and action fast and convenient, wherever, whenever and however the customer wishes.

Learn more about the social, mobile and collaborative capabilities of Remedyforce.

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Harnessing the social, mobile and collaborative technology revolution with Remedyforce: Sean Smith, BMC Software Harnessing the social, mobile and collaborative technology revolution with Remedyforce: Sean Smith, BMC Software Presentation Transcript

  • Technology Revolution Social, Mobile, Collaboration Sean Smith
  • Consumerization Changed the Game Modern Technology for Modern Business Remedyforce Collaborative Capabilities © Copyright 11/15/2013 BMC Software, Inc 2
  • Consumerization & Our Customer
  • 67% consumers using web self-service to find answers on their own! (Source: Forrester) © Copyright 11/15/2013 BMC Software, Inc 4
  • Great Technology Expectations Accessible © Copyright 11/15/2013 BMC Software, Inc Affordable 5
  • 70% Businesses that will use social media as part of their customer service by mid - 2014 (Source: Aberdeen Group) © Copyright 11/15/2013 BMC Software, Inc 6
  • Technology Dependent World © Copyright 11/15/2013 BMC Software, Inc 7
  • Fast, Convenient, On-Demand Access © Copyright 11/15/2013 BMC Software, Inc 8
  • Modern Technology for Modern Business
  • Key to Customer Success Mobile Social SelfService © Copyright 11/15/2013 BMC Software, Inc 10
  • Intuitive Self-Service © Copyright 11/15/2013 BMC Software, Inc 11
  • Visual, Informative & Easy © Copyright 11/15/2013 BMC Software, Inc 12
  • Productive Access On-The-Go © Copyright 11/15/2013 BMC Software, Inc 13
  • Social Support! © Copyright 11/15/2013 BMC Software, Inc 14
  • Learn more at www.bmc.com © Copyright 11/15/2013 BMC Software, Inc 15