A Day in the Life of a Mobile Enterprise: Eric Blum, BMC Software

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In today’s mobile revolution, modern IT organisations can take advantage of loads of information spilling out of phones and tablets. Information which can help us work smarter and faster. Imaging if …

In today’s mobile revolution, modern IT organisations can take advantage of loads of information spilling out of phones and tablets. Information which can help us work smarter and faster. Imaging if by adding context to each customer engagement IT could pair a specific job, to the best available agent, with the least cost, and keep the customer experience at optimal levels.

This presentation will show customers that capturing context factors, such as geographical location, opportunity to add value, skill set and time of day when dispatching assignments and managing operations, the customer experience can be greatly improved. By adopting mobile concepts IT can take advantage of a consumerised IT front-end and industrialised IT back-end.

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Transcript

  • 1. Day in the Life of a Mobile Enterprise
  • 2. Everybody Wants Good Service © Copyright 11/12/2013 BMC Software, Inc 2
  • 3. Anywhere, Anytime, Anyway © Copyright 11/12/2013 BMC Software, Inc 3
  • 4. Build Your Mobile Enterprise Around Context.
  • 5. SKILL OPPORTUNITY TIME LOCATION © Copyright 11/12/2013 BMC Software, Inc 5
  • 6. Meet Jack and Jill Traveling Sales Rep IT Support Tech IT Support Tech © Copyright 11/12/2013 BMC Software, Inc 6
  • 7. © Copyright 11/12/2013 BMC Software, Inc 7
  • 8. Mobility from BMC BMC MyIT BMC Mobility BMC AppZone BMC MDM © Copyright 11/12/2013 BMC Software, Inc 11
  • 9. MyIT Ask for help Find things Check on stuff
  • 10. BMC Mobility Incidents Approvals © Copyright 11/12/2013 BMC Software, Inc 13
  • 11. BMC AppZone © Copyright 11/12/2013 BMC Software, Inc 14
  • 12. BMC MDM © Copyright 11/12/2013 BMC Software, Inc 15
  • 13. Learn more at www.bmc.com © Copyright 11/12/2013 BMC Software, Inc 16