Be the first to like this
Measuring the performance of a postal operator extends beyond the traditional metrics used by private companies such as return on equity for instance. Postal service is a public endeavor, and its performance must be measured in light of universal service obligations, and limits to missions and risks that constrain its strategy and operation. In addition to that, posts are networks, and the management of networks is inherently complex. In this webinar, we will talk about what makes the postal service challenging to manage and measure, including public service and network issues.