How to Evaluate Solutions and Build your Evaluation Committee
 

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In the fourth installment of the series "Are You Ready for Replatforming?", we take a look at a formalized process for creating criteria and steps for making an ERP or CRM solution transition, ...

In the fourth installment of the series "Are You Ready for Replatforming?", we take a look at a formalized process for creating criteria and steps for making an ERP or CRM solution transition, including who should be involved in the process and how they should participate.

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  • Alicia talking
  • Alicia talking –wrap up

How to Evaluate Solutions and Build your Evaluation Committee Presentation Transcript

  • 1. www.blytheco.comwww.blytheco.com Are You Ready for Replatforming? Webinar 4: How to Evaluate Solutions and Build Your Evaluation Committee
  • 2. Agenda Recap: What is Replatforming? What are the common mistakes in Evaluation? What are the steps of Evaluation? Who should be on the Evaluation Committee? How should the Evaluation Committee participate? Next Steps and resources for today
  • 3. Introductions Alicia Anderson Strategic Marketing Atlanta, GA-based 19 years in ERP/CRM sales, service and marketing
  • 4. Moving to automation for the first time. Transitioning to a new system. Upgrading an existing system. What is replatforming? This series is designed to give you the tools and knowledge needed to make ERP/CRM transition smooth and minimize risk. Industry analyst Mint Jutras reports that 73% of surveyed companies said that “management driven change was requiring moderate to substantial ERP change”
  • 5. Series Introduction – May 7 How to Build a Business Case – June 4 How to Scope Your Project – July 9 How to Evaluate Solutions and Build Your Evaluation Committee – Wednesday - TODAY Cloud vs. On-Premise - Wednesday, September 3 Know Your Payment Options - Wednesday, September 24 The Series
  • 6. How to Evaluate Solutions and Build Your Evaluation Committee 3
  • 7. A formalized structure for guiding the decision process A set of agreed-upon criteria for making a choice Buy-in from all impacted users and executives A decision based on quantitative data These guidelines will give you…
  • 8. Incomplete requirements Over-emphasis on cost Selection bias Failure to use objective professional services Not having the right people on board from the start Common mistakes in ERP / CRM selection What are some common mistakes that companies make when they choose an ERP or CRM solution?
  • 9. Define Criteria Use the Business Case and Project Scope that you developed to define the needed criteria for your new solution Functional requirements – the “deal-breakers” Usability Budget Timeframe Technology: Cloud vs. On- Premise. Consulting partner expertise Future-proof
  • 10. Criteria of First-time Buyers 1. Price 2. Ease of implementation 3. Ease of use 4. Fit to the business 5. Functionality 6. Compatibility with existing tech 7. Scalability 8. Partner support 9. Quality of documentation 10. Developer’s track record Criteria of Experienced Buyers 1. Partner support 2. Developer’s track record 3. Fit to the business 4. Scalability 5. Price 6. Quality of documentation 7. Functionality 8. Ease of use 9. Ease of implementation 10. Compatibility with existing tech Comparing Criteria of Experienced vs. First-time Buyers Second-time and subsequent buyers have the advantage of experience and acquired wisdom over their first-time buyer peers. Their rankings are therefore a better guide for those researching business system options.
  • 11. Research Phase – The Long List Include industry-specific and general options Get recommendations from peers Do web research Speak to each of them Narrow down the options The first step in choosing a solution is to develop the “long list” of possible options
  • 12. Time to engage with a consulting partner Conduct a detailed assessment of short-list vendors Conduct a high-level discussion with them Schedule a demo Research Phase – The Short List Next, narrow down the “long list” into a “short list,” by eliminating solutions that don’t have the “deal-breaker” criteria
  • 13. What are their capabilities? How much experience do they have? From what location will they serve you? What is their implementation methodology? How will support and training be provided? Work with an expert When it’s time to engage with a consulting partner, what questions should you be asking them?
  • 14. Lay out each Solution Option Give weighted scores to each for each criteria Get a sample on our Course site Develop a Decision Matrix Working with a Decision Matrix will help you weigh the options in a quantitative way.
  • 15. The Test Case Acme Distribution Company Mid-sized wholesaler Expanding into global markets Using legacy systems and siloed spreadsheets Growing organically Let’s walk through building a project scope document for a sample company to help illustrate how this will benefit your company
  • 16. Be involved in the project initiation phase where the decision making process is agreed upon Assist in the gathering of requirements Attend the Vendor Demonstrations Complete quantitative assessments of each short list solution. The Evaluation Committee What are the tasks of the Evaluation Committee?
  • 17. Key stakeholders Evaluation Team – Key Project Stakeholders Joe Jones, ControllerBob Robinson, COO Jane Smith, Operations Manager Executive Sponsor Bill Williams, IT Manager
  • 18. Evaluation Team – Representatives of User Groups All impacted team members should be involved!
  • 19. Put some structure around the evaluation process with: Defined criteria A long list that becomes a short list A decision matrix An inclusive evaluation committee Objective outside assistance In summary…
  • 20. Resources for today’s class Available on http://info.blytheco.com/replatform-resources Decision Matrix Template Copy of this presentation Resources from previous classes
  • 21. Next Classes… Cloud vs. On-Premise Wednesday, Sept 3 Know Your Payment Options Wednesday, Sept 24