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Embedded Knowledge Resources




                                    Welcome
                                        ICELW...
Embedded Knowledge Resources




      Fostering Intrinsic Performance Support
     through Embedded Knowledge Resources

...
Embedded Knowledge Resources

          inside Business Group
          Business Activities

          • Full Service Prov...
Embedded Knowledge Resources

          Organizational Learning
          Status Quo

          • Learning and working are...
Embedded Knowledge Resources

          Organizational Learning
          Change happens

          • Integration of learn...
Embedded Knowledge Resources

          Categories of Performance Support


          • External Performance Support
     ...
Embedded Knowledge Resources

          Intrinsic Performance Support
          Status quo

          • Many working proce...
Embedded Knowledge Resources

          Extrinsic Performance Support
          Learning-, Knowledge-Management and Perfor...
Embedded Knowledge Resources

          Intrinsic Performance Support
          Basic idea for embedded resources

       ...
Embedded Knowledge Resources

          Intrinsic Performance Support
          Embedded Resources

                      ...
Embedded Knowledge Resources

          Intrinsic Performance Support
          Challenges using embedded resources

     ...
Embedded Knowledge Resources

          Summary


          • Learning has to be brought to the workplace
          • Know...
Embedded Knowledge Resources




                                     Thank you
                                 blum.patr...
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Icelw 2010-presentation 1.0

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Transcript of "Icelw 2010-presentation 1.0"

  1. 1. Embedded Knowledge Resources Welcome ICELW 2010 International Conference on E-Learning in the Workplace, New York, USA Patrick Blum Author: Dr. Patrick Blum Page 1
  2. 2. Embedded Knowledge Resources Fostering Intrinsic Performance Support through Embedded Knowledge Resources Author: Dr. Patrick Blum Page 2
  3. 3. Embedded Knowledge Resources inside Business Group Business Activities • Full Service Provider in Corporate Learning Consulting, Conceptual Design, Realization, Integration, Marketing, Controlling • Insurance and Finance Industries • Performance Support, e-Learning and Blended Learning  All from one source! Author: Dr. Patrick Blum Page 3
  4. 4. Embedded Knowledge Resources Organizational Learning Status Quo • Learning and working are two highly different and separated processes! • Informal learning is stil the standard: - Face-to-face Training - E-Learning - Blended Learning • Knowledge is provided „Just-in-Case“ • Learning severely interrupts work  The productivity of a knowledge worker is basically zero  There is a deviation between the learning needs of the knowledge worker and the learning offer  The resumption of work is often time consuming and extensive Author: Dr. Patrick Blum Page 4
  5. 5. Embedded Knowledge Resources Organizational Learning Change happens • Integration of learning into the working process • Provide learning precisely when it is needed in the quantity and depth required • Shift from “just-in-case” learning to “just-in-time” learning Performance Support Author: Dr. Patrick Blum Page 5
  6. 6. Embedded Knowledge Resources Categories of Performance Support • External Performance Support - Printed User Manuals - Documentation - Call Center Media disruption! • Extrinsic Performance Support - Software-based Help Resources - Knowledge Management Systems • Intrinsic Performance Support Support inside the working environment - Software Wizards Author: Dr. Patrick Blum Page 6
  7. 7. Embedded Knowledge Resources Intrinsic Performance Support Status quo • Many working processes are assisted by software • New software systems sometimes provide performance support Most existing software systems do not provide performance support • If performance support is provided, only to answer questions like: - How can I do this? • Seldom questions like: - Why does it work this way? - Are there additional resources? - Is there any expert who can help? • Problems: - Existing software is hardly to adapt to provide performance support - It is very cost-intensive to re-engineer the software Author: Dr. Patrick Blum Page 7
  8. 8. Embedded Knowledge Resources Extrinsic Performance Support Learning-, Knowledge-Management and Performance-Support-System Knowledge-Centric View Recommendation Meta Search User Contribution Product-Centric Knowledge Process-Centric View Resources View Modifying User Access System Generated Access Trends and Change/Innovation Tendencies „Free“ User Access Guided User Access Personal View Author: Dr. Patrick Blum Page 8
  9. 9. Embedded Knowledge Resources Intrinsic Performance Support Basic idea for embedded resources • Centralized knowledge management • Delivery of knowledge resources of any kind - Fact sheets - Slides - Workflows - Virtual presentations - Educational films - Discussion threads - Experts • Embedding of knowledge resources into the existing environment • Automated update of all knowledge resources Author: Dr. Patrick Blum Page 9
  10. 10. Embedded Knowledge Resources Intrinsic Performance Support Embedded Resources Software System A Software System B Knowledge Knowledge Resource 1 LKMPSS Resource 4 Best Practice Slideshow Knowledge Knowledge Resource 2 Knowledge Resource 5 Vodcast Resources Expert Knowledge Resource 3 Discussion Software System C Thread Knowledge Resource 2 Knowledge Vodcast Resource 4 Slideshow Knowledge Resource 6 Expert Author: Dr. Patrick Blum Page 10
  11. 11. Embedded Knowledge Resources Intrinsic Performance Support Challenges using embedded resources • Knowledge integrity • Authorization and data security • Organization and responsibility Solutions • Efficient embedding mechanism • Role-based knowledge access strategy • Automated notification system • Knowledge reference lists and maps Author: Dr. Patrick Blum Page 11
  12. 12. Embedded Knowledge Resources Summary • Learning has to be brought to the workplace • Knowledge has to be provided precisely when it is needed in the quantity and depth required • Extrinsic and intrinsic Performance Support can be provided by one system • Embedded knowledge resources are a solution for intrinsic performance support • Knowledge integrity, data security and organization are manageable challenges Author: Dr. Patrick Blum Page 12
  13. 13. Embedded Knowledge Resources Thank you blum.patrick@inside-online.de http://www.slideshare.net/blumpatrick Author: Dr. Patrick Blum Page 13
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