Blue Travel Partner Services - Corporate Presentation

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Blue Travel Partner Services - Corporate Presentation

  1. 1. Who are we?Our CompanyBlue is a DMC, Destination Management Company, with a vast experience in the DominicanRepublic and a dynamic team of qualified professionals. These experienced professionals,are committed to service, focused on enhancing clients satisfaction and with endlessdedication, have managed to pass on the same spirit to all and each one of Blue’scollaborators.With a very solid and agile structure that is strategically divided in different lines of business,Blue quickly and easily adapts to any market change and to our clients’ individual needs.Blue is an independent and autonomous company, under the umbrella of one of the biggesttourism groups worldwide, TUI Travel PLC. 2
  2. 2. Where are we? Blue Office Punta Cana Blue Office Santo Domingo 3
  3. 3. Where are we?Blue Office Locations: Further Blue Office Locations: Puerto Plata, Samaná/Las Terrenas, Bayahibe, Boca Chica/Juan Dolio. 4
  4. 4. Our StaffOur most important asset …… is without doubt our personnel. We are part of a simple structure, focused on satisfying our clientsneeds and in which everybody knows their particular roll, their duties and what they are expected of.Our team has been part of this organization for a long time, and we are very proud of them.As a service company our manpower is the basis; qualification, support and recognition are some ofour many priorities. 5
  5. 5. Our Lines of BusinessWhat do we offer? Incoming Services: excursions, transfers, hotel contracting, assistance, etc. for charter operations, FIT clients, groups & conventions, etc. BlueAssistance: 24 hour personalized Call Center. BlueFleet: property of exclusive fleet of vehicles for sole use or for sub-rent, equipped with GPS BluePremium: Personalized deluxe services (helicopters, limousines, concierge service, bodyguards, cell phone, laptop, tablet rentals, etc.) BlueOne: Online Reservation System for B2B clients BlueExtras: White-label system for incoming services available for B2B clients and tour-desk concessions in hotels 6
  6. 6. Our Lines of Business BlueCruises: receptive services for cruise line passengers BlueMICE: organization, assistance and coordination of groups and conventions. BlueTravel: Travel Agency BlueTablets: rental of fully equipped tablets with Wi-Fi access Assist-Card: Travel Insurance on national and international level 7
  7. 7. Why choose Blue?Our advantages: Multilingual staff of over 300 employees, committed to the individual attention of each tour operators and their operations in destination, clients transportation and customer service, etc. Our own exclusive transportation fleet. Advanced online reservation system. The largest excursion program selection in the country, including own operated tours. 24 Hours Customer Care Assistance in destination. BlueMICE and BlueCruises, exclusive services dedicated to each segment. Private Welcome Counters at all leading airports of the country. Use of latest technology on all levels, from modern GPS systems and Wifi tablets to full online applications 8
  8. 8. Incoming ServicesTransfers Meet & GreetProperly uniformed representatives will accompany your passengers atall times, assisting them at airports, during the transfers, at hotels andduring excursions. Blue has always one or several assistants available atany required time, offering our services during all flights, at any airportwithin the country and without hotel distinction.Any possible incidence or inconvenience will be reported immediatelyand solved in the very best interest of all parties involved, but especiallyby primary taking into consideration our clients needs and concerns. 10
  9. 9. Incoming ServicesExcursions & ToursIn Blue we have created our own particular excursion structure. Unlike other DMC s, we dooperate all leading excursions directly and have consequently total control of each tour ; inaddition our clients wont be combined with those of other companies, allowing us to guarantee afirst-class service.Our Excursions Themes: Adventure & Action - Chill-Out & Relax Ecological, embracing Flora & Fauna Excursions by Land, Water or Air Cultural - Fun or simple Enjoyment Pure Luxury and Indulgence 11
  10. 10. Incoming ServicesCharter Operations Strategic location of Welcome Counters on all mayor Airports. Personalized welcome and simplified identification. Welcome Booklet provided for all the passengers upon arrival. In special operation, personalized branding for each company Permanent Assistance through our Customer Service staff at Ports, Airports and Hotels. Large selection of excursions and complementary services 12
  11. 11. Incoming ServicesFIT’s Free Independent Travelers Blue is present on all international airports of the country. No matter what airport, time of arrival or airline company, we are able to attend all your requested transfer services within the Dominican Republic. Regular and Private transfer services in modern air-conditioned vehicles. Upon arrival, a practical and handy welcome guide will be handed to each passenger. Flight reconfirmation, assistance with lost luggage, informative briefing upon arrival to the country. 13
  12. 12. Business LinesBlueAssistanceBlue Assistance is our exclusive service 24 hour call centerservice. You can call our center of assistance anymoment and from any where around the country. Ourstaff, with total access to the terminal of our system, canoffer solutions to your problems or doubts, or advice youany hour and in several languages. Blue Travel PartnerServices clients can use, free of charge, this exclusive andunique service, 24 hours, 365 days.This multilingual service is also available to the operatorswho need to inform the client about any kind of incidentout of the normal working schedule. 15
  13. 13. Business LinesBlueFleetWe have the most modern, efficient and complete fleet of vehicles in the country. This is without adoubt, the key of our success. Our experience has made us grow that segment of the structure yearby year. We have over 60 units segmented into 3 types of vehicles: Hyundai H1 (5 passengers),Mercedes Benz Sprinter (15 passengers). Mercedes Benz Busscar (54/59 passengers). 16
  14. 14. Business LinesBlueFleet GPSAll our vehicles are equipped with an advanced GPS system (Global Positioning System) that tracksand protects our vehicles and its occupants through a protective satellite system, through which weare able to: Obtain permanently the exact position of each vehicle in the entire country. Control in real time, departure and arrival times. Verify and control obtained speeds for each vehicle. Control vehicles assigned to special operations for groups & incentives. Receive alters for time sensitive operations, mechanical issues or emergencies.We are the first and only DMC in the country with this integrated GPS system on all their vehicles,allowing us to guarantee efficiency, best quality and accurate services. 17
  15. 15. Business LinesBluePremium Travelers to the Dominican Republic are every day more demanding and are looking for better services. Blue Travel Partner Services is aware of this progress has developed for some time now its premium business line, offering more luxurious versions of vehicles. Transfers in limousines or luxurious four-wheel SUVs or helicopters, excursions by sea or land, or private areas for couples or families. 24 hour Concierge Service, attending all their clients needs, with a direct line available on the provided cell phones for this purposes. Consulting Services of any type, from buying a vacation home to investments opportunities in the country. 18
  16. 16. Business LinesBluePremium Exclusive ServicesEvery day there exists a target of more demanding clients seeking more differentiated andspecialized services, for that reason we offer within BluePremium a specialized department,that offers a response within 30 minutes to any immediate request a client may have, such as: Private helicopter reservations Luxury Yates Personalized Services Body Guards Exclusive Restaurant Reservations Bilingual Secretary Services Butler Service, Concierge, Nannies, etc. Business Center Services Laptop, Tablets or Mobile Phones Rentals, equipped with Wifi Connection 19
  17. 17. Business LinesVIP Transfer Package Las Americas International AirportBlue elaborated a VIP Transfer Package for all arrivals on the International Airport of Las Americaswith following services included: Welcome at the airport through our Blue Staff upon arrival VIP Treatment Exclusive private Transfer Service to/from Hotel 2 Spa Services during waiting times at the airport Assistance upon departure 20
  18. 18. Business LinesVIP Lounge Punta Cana International AirportBlue offers VIP and Premium clients upon arrivals at the International Airport of Punta Cana theexclusive facilities of our VIP Lounge: Welcome at the airport through our Blue Staff upon arrival Comfortable waiting times in our acclimatized VIP Lounge Extended operational hours from 10:00 am to 08:00 pm Refreshments, magazines and informational material of the destination and Blue 21
  19. 19. Business LinesBlueCruisesWe managed to turn BlueCruises into a personalized businessline within our structure, whichtakes advantages of our strengths to obtain the best possible prices and conditions, which inmost cases are unequal.The possibility of our own excursion programs for cruise passengers, allows a total control ofthe quality and privatization when deemed necessary, especially knowing that cruisepassengers do not have much time to get to know the destination.In BlueCruises, we have experience in attending cruise companies, such as Pullmantur Cruises,not only as their receptive agency, but also providing them check-in services at their shipsand the logistical land support during each docking period on the island. 22
  20. 20. Business LinesBlueMICE Meeting, Incentive, Conventions & Exhibitions BlueMICE is a personalized business line within our company. Our competitive advantages allow us to offer, more than once, unequalled prices and conditions. Organization and supervision of special events, gala dinners, shows, team-building, theme dinner parties, award ceremonies, and so much more. Our own operations systems, more attractive for Groups and Incentives, because it works absolutely under our quality controls and allows privatization when required. The exclusive and varied fleet of vehicles allows us to adapt the offer to the clients needs. We can also manage exclusive groups with high level services and massive groups where efficiency and budget control are crucial 23
  21. 21. Business LinesBlueTravel. Travel AgencyBlue offers its clients a complete service with travelarrangements on an national and international level, through itsown Travel Agency, BlueTravel.BlueTravel provides complete and personalized travel servicesat competitive prices, inside and outside the country forindividual travelers, business clients, group travel or weddingparties: Flight Tickets Hotel Reservations Vacation Packages Cruise Lines, Rent-a-Car Last Minute Offers And much more … 24
  22. 22. Business LinesBlueTablets. Technology TravelsBlue currently offers in exclusive the rental of modern tablets(iPad style) perfect to be in touch even during vacation andat a low cost. Through the tablets clients will have access to: 24 hour high-speed Internet and 3G technology Facebook and Twitter applications that allow instant photos and videos. Free Skype phone calls to all their Skype contacts, including a limited free minute plan to different countries. Great selection of movies and games. Works also as a wireless modem with connectivity for up to 5 compatible equipments (cell phones, laptops, etc.) Look & Feel with logo of your company, ideal for incentive groups. Blue Excursion Video selection and direct chat with BlueAssistance 25
  23. 23. Business LinesAssist-Card. Beyond Travel InsuranceBlue provides, together with Assist-Card the besttravel assistance & insurance for domestic,international or corporate travel in over 107countries in the world.Assist-Card counts with nearly 40 years providingimmediate responses to all types of situationstravelers may experience during their trip.Passengers are safely and fully covered throughthe different products offered by Assist-Card fortheir entire duration of their stay, here in theDominican Republic or wherever they might betraveling in the world.Personalized travel assistance & insurance forevery budget. 26
  24. 24. IT SolutionsBlueOne. Online Reservation SystemBlueOne is our B2B online booking reservation system. Its an easy, agile and user-friendly toolwhich allows clients to book online all our services. Through BlueOne, we offer contracting,allotment and competitive pricing for all hotels within the Dominican Republic. Transferbookings are easy and allows tour operators to save time, eliminating the chance ofdisparities and errors, and offering a pre-booking platform for all excursions offered indestination.In some cases, our clients prefer tochoose direct hotel contracting, butoffer contracting support, advice andquality control on all the contractedproducts. 28
  25. 25. IT SolutionsBlueOne. Online Reservation System HotelsBlueOne is our online reservation system platform B2B, an easy and simple to use tool thatallows the agents book all of our services online.Through BlueOne we offer hotel contracting, accommodation and competitive rates in all ofthe hotels of the Dominican Republic, as well as a portfolio of 45,000 hotels in 147 countries ofaround the world, from leisure resorts to weekend getaways and from low budget hotels to 5star luxury properties. Our wide range of contracting assures competitive rates, a shortrelease and maximum availability. 29
  26. 26. IT SolutionsBlueOne. Online Reservation System ServicesBlueOne is in addition an excellent platform to pre-selltransfers and excursions that are offered in destination,saving money to our clients and reducing the margin oferror.Our advanced xml interface and our professional supportstaff, assure that the integration process of BlueOne is asquick and simple as possible, providing the best solutionthat meets the needs of our customers.In those cases where our clients prefer to have direct hotelcontracting, we offer them contracting support, adviceand quality control on all products purchased. 30
  27. 27. IT SolutionsBlueExtras. Our solution to Additional Services & Concessions Simple Access BlueExtras from your hotel lobby. Combined (Mix) Use BlueExtras in your lobby under exclusive sales conditions BlueExtras Concessions Take advantage of our attractive terms and conditions. An area in the lobby of the hotel for our representative to offer additional services directly to clients. Also available under exclusivity. 31
  28. 28. IT SolutionsBlueExtras. Our White Label solution for youTHE MOST COMPLETE OFFER IN WHITE LABEL ADMISSIONS, TRANSFERS AND EXCURSIONS.WHAT EXACTLY IS THE WHITE LABLE SOLUTION OF BlueExtras?Our White Label solution is a reservation system, that can be easily integrated in your Website,enabling you to sell in a more effective and competitive way complimentary travel products, such asexcursions, admissions and transfers.BlueExtras is a simple way to integrate your Website with our products, maintaining at the same timeyour corporate image, while offering your clients an improved quality service.What are the Benefits? Development of White Label through BlueExtras. Without additional cost on your part. Minimum time effort for development. Technical Support without extra charge. 32
  29. 29. IT SolutionsBlueExtras. What are your needs?A WIDE RANGE OF COMPLIMENTARY TRAVEL PRODUCTS THAT COVER THE MOST IMPORTANTDESTINATIONS IN THE COUNTRY. Personalize your What do White Lable and you need? addpat it to your Bussiness Transfers Admissions / Excursions Or do you want all those Product in one Reservation? Implement the combination you require in our White Labe Design. 33
  30. 30. IT SolutionsBlueExtras. A perfect solution for everyone.A QUICK AND EFFICIENT PLATFORM INTEGRATED IN YOU WEB PAGEWe offer 3 available options that best adapt to your needs: Embedded Engine: A embedded module on an existing website. Webpage Template: A Webpage created for your to be integrated to your Website. Complete Website: A complete Website created for you. 34
  31. 31. IT SolutionsBlueExtras. The extra value!WHAT MAKES US DIFFERENT FROM OTHERS? Our White Label adapts perfectly to your companies image. Great configuration possibilities: several languages and currencies. User friendly and easy 3 step reservation process. Clear and easy Availability Display with all types of services in each destination. Always indicates final selling price. Integrated in your payment system or possibility to use oursEXTRA VALUE FOR YOUR CLIENTS... EXTRA VALUE FOR YOUR BUSINESS 35
  32. 32. Why choose the Dominican RepublicCatalog of Motivations: Country of Diversity: The Dominican Republic is one of the most ecologically diverse nations in the world. 26,5% of the country’s surface is declared protected area; offering diversity of climates, flora and fauna, highest peek in the Caribbean, etc. Cultural in heritage, melting pot of cultures, Santo Domingo a city of firsts, the first city in the Americas, first cathedral, first hospital, first paved road, etc. Wide Selection of Accommodation Facilities: The Dominican Republic offers accommodation for every pocket, from quaint Boutique Hotels and 5* All-Inclusive Luxury properties, to private beach villas and low budget hotels; All-Inclusive to Bed & Breakfast. Activities of Special Interest: From cigars and culinary festivals, to book fairs and live music events, there is always an happening that can add value to the vacation package of any traveler. 37
  33. 33. Why choose the Dominican Republic Family Happiness: Weddings, honeymoons, romantic getaways, private dinners on the beach under the stars, hotels with family concierge service, theme and adventure parks, … something for everyone. The ideal place for familys to create unforgettable memories. Premium and Deluxe Services: BluePremium is our exclusive business line dedicated to providing the best exclusive services (concierge and butler service, private helicopters, limousines, yacht rentals, and so much more) Entertainment: If entertainment is what you are looking, most hotels offer highly professional nightly shows, live music, circus performances, tropical ballets, concerts, etc. Leaving the installations of the hotel, Blue offers Adventure Excursions (Jeep Safari, Boogies, Zip Line, etc.), Sea, Sun & Fun Cruises (Saona Island, Palmilla, Juanillo Beach, etc.), historical tours (on the trails of Christopher Columbus or Pirate Drake), famous movie locations (Apocalypse Now, Jurassic Park, Pirates of the Caribbean, Fast & Furious, Lost City, The Feast of the Goat, The Truth, etc.) 38
  34. 34. Why choose the Dominican Republic Connectivity: All of the hotels provide some sort of internet connection, whether it is via landline or wireless in the room or lobby. Blue also provides a tablet that allows the guest to stay connected with internet access 24hrs a day. Recreation: No matter what it is, rest and relaxation, or a round of golf in a championship course designed by one of the legends of the sport or a game at a modern casino, the Dominican Republic has something to offer. There are over 26 golf courses around the country, casinos, spas and fitness centers in most of hotels of the Dominican Republic for clients to indulge in their favorite pastimes. Additional Dominican Republic information: For additional details of why to choose the Dominican Republic has a destination, please click the following link to view the latest Vacation Planner prepared by ASONAHORES (National Association of Hotels and Restaurants) http://www.asonahores.com/publicaciones/vp12/DRVP_Ingles_2012.pdf 39

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