Cable Flipping


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Created by Mark Fullbright, Certified Identity Theft Risk Management Specialist™ (CITRMS) as a free service for consumers to protect themselves from business scams. Stay Safe, Stay Secure

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Cable Flipping

  1. 1. Cable Services Dirty Little Secret
  2. 2.  Unlike true identity theft, this scam involves cable company employees.  Victims of this scam usually have existing cable services or have applied for new services (online or in-store).  Like most scams, this one is driven by greed.  It’s unclear the extent corporate management may know about Cable Flipping as the scam is blended into the process of fixing real Identity Theft.
  3. 3.  You contact the cable service for an upgrade or to fix an existing cable box issue  Cable employees greedy for larger commissions actually create a new account with your new services.  They re-assign your previous account number with all your billing information to a empty home or random address in another part of town or different state.
  4. 4.  Bills for the former debt are now going to a bad address  Eventually the unpaid delinquent account is turned over to a collection agency.  The agency has all your contact information from the contract.  They accuse you of not paying your bill etc.  Even if you prove you have an existing account they still call and attempt to collect.
  5. 5.  The collection agency then requires the following;  A police report listing yourself and them (cable svs) as victims of identity theft.  They also require you complete an Identity Theft Victim’s Complaint and Affidavit, also listing yourself and them(cable svs) as victims of identity theft.  A copy of your Drivers License and something with your SSN listed.
  6. 6.  The employees get a large commission with new service rather than a simple upgrade.  The cable company reports the loss for either a tax write off or insurance claim  If you don’t follow their directions, they can ruin your good credit until you do.  You rarely if at all will see a cable service report to one of the Three National Credit Bureaus.  The Collection Agency they use, will report you.
  7. 7.  If you suspect your existing cable service may have scammed you, contact your local police department and provide your concerns.  Try to locate a previous bill. Check the account number. Is it different?  Limit what you write in the original FTC/Police report, for example: “My identity may have been used or manipulated to obtain cable services without my consent” “I believe my existing cable service may have used my identity to create a separate service without my consent. They require I submit this statement”
  8. 8.  Federal Trade Commission  The Better Business Bureau  Consumer Financial Protection Bureau 
  9. 9.  Request the cable company turn over the address and information that was used to law enforcement.  If necessary request local law enforcement to require the cable company to provide the application re: FACTA 609.e Disclosures to Consumers  ‘Businesses shall provide a copy of application and business transaction records in the control of the business entity’  This will confirm if the account was established Internally or Externally  Cable Flipping is an industry wide problem, not limited to specific states.
  10. 10. Compiled and designed by Mark Fullbright , Certified Identity Theft Risk Management Specialist™ (CITRMS) as a free service for consumers to protect themselves from business scams. Stay Safe, Stay Secure