Leadership By The Numbers

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Brief overview of CF best practices applied to corporate use.

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Leadership By The Numbers

  1. 1. Gordon M. GroatLEADERSHIP BY THE NUMBERS :A COMPILATION OF CFBEST PRACTICES MODIFIED FOR CORPORATEAPPLICATIONTable of ContentsEffectiveness Framework..............................................................................................................................3Organizational Success..............................................................................................................................3Internal Integration...................................................................................................................................3Member Well Being and Commitment.....................................................................................................3Conduct (ethos).........................................................................................................................................3The Importance of Trust ...............................................................................................................................4Distributed Leadership..................................................................................................................................4Professional...................................................................................................................................................5Leaders Primary Responsibilities ..................................................................................................................5Member Well-being and Commitment.....................................................................................................5Enhance Situational Awareness – Explain Events and Decisions..............................................................5Collective Leadership....................................................................................................................................6
  2. 2. Gordon M. GroatDuty is about what we do, a leader’s duty is to serve the mission. Honour is about how we perform ourduty. Leaders must perform their duties in accordance with the civic, legal, and ethical values embracedby our society.. Effective leaders get the job done, look after their people, think and act in terms of thelarger team, anticipate and adapt to change, and exemplify our ethos in all they do. This is whatorganization expects and it is also what the people whom we serve expect. Altogether too often, thepublic is sad to learn their leaders have not lived up to an ethos of high standards. Part of our ethos,then, should be to say that we will stand up to be moral, effective, and genuine leaders. For it is onlythrough a strong commitment to an ethos our people can be proud of, that we will be able to provide thecharacteristics of strong and capable leaders and give the people what they so rightfully expect.~ General Rick Hillier – Chief of Defence Staff(Taken in part and editorialized by the author)
  3. 3. Gordon M. GroatEffectiveness FrameworkEmanation paths represent secondary outcomes of the Effectiveness Framework, each of which has apositive bi-directional connotation for enhanced team growth and increased probability of success.Organizational SuccessThe collective planning and action of a municipality, across the different trades, departments, crafts, andvarious necessary functions to keep the water running and lights on, to perform the thousands ofmyriad tasks that take place to keep our lives orderly and in keeping with citizen expectations.Typically,if we are engaging correctly and moving forward as a team, the Community Success will be there as aresult of the collective planning and the actions of an organization.Internal IntegrationThe internal operations of the municipality must be well organized, the functions clear, and thereporting of agreed upon metrics must be established. The achievement of teamwork and cohesionamong the people must fit together in order to work together.Member Well Being and CommitmentRespect, care, and consideration are fundamental qualities. By engaging others with respect and actingto support their professional hopes, goals, and aspirations we show a sincere commitment from theorganization toward the people. This is a moral obligation that also happens to be highly practical.Conduct(ethos)Conduct or ethos encompasses values that describe and define local government conduct. Thisbehavioural dimension includes the civic values of liberal democracy; values subsumed by the rule ofPerceivedLegitimacy PerceivedEffectivenessConfidenceTrustSupportReputationConduct(ethos)TeamSuccessInternalIntegrationMemberWell BeingandCommitmentExternalAdaptability
  4. 4. Gordon M. Groatlaw; ethical values governing our treatmentof others and the conduct of government operations; andthe traditional values of duty, loyalty, integrity, and courage. The ethos is the essence of your honour.The Importance of TrustTrust in leadership is positively related to individual and group performance, persistence in the face ofadversity, the ability to withstand stress, job satisfaction, and commitment to continued service. One ofthe most important part of the leader’s job is to build and maintain healthy trust relationships withsubordinates, peers, and superiors. Leaders build and maintain trust through their decisions, actions,and interactions.Leaders build and maintain trust through their decisions, actions, and interactions. Leadership qualitiesexhibited by each leader of the organization is reflected onto every leader of the organization. As such itfollows that the leaders should, at a minimum, always exhibit these traits:Demonstrate high levels of proficiency in the performance of core functions and take advantageof opportunities to enhance their professional expertise and competenceExercise good judgment in decisions that affect others and do not expose people to unnecessaryphysical or emotional risksShow trust and confidence in their subordinates by giving them additional authority andinvolving them in decisions where circumstances allowDemonstrate concern for the well-being of their subordinates, represent their interests, andensure they are supported and taken care of by the organizationShow consideration and respect for others, treating subordinates fairly, without favor ordiscriminationFocus on the mission, maintaining high standards and honest and open communicationsLead by example, sharing risks and hardships and refusing to accept or take special privilegesKeep their word and can be counted on to honor their obligationsDistributed LeadershipDistributed leadership is about sharing the responsibilities of leadership, vertically and horizontallywithin teams and the organization as a whole. Leadership is an essential role requirement for managersbut is not the same thing as command or management.Leaders are involved in planning, problem-solving, decision making, organizing, informing, directing,allocating and managing resources while developing, co-ordinating, monitoring, and controlling thecourse of those efforts. The expectation is simple; leaders will not only lead but that they will lead well.They will always seek to develop the team around them; they will never seek to be the smartest personin the room, but rather, surround themselves with strengths, leverage those strengths, and constantlyseek ways to share the leadership role through a distributed environment based upon a foundation oftrust.
  5. 5. Gordon M. GroatProfessionalA profession is essentially an exclusive group of people performing a service to society and unified by acommon body of expertise and code of conduct. They words of a professional cannot be just words onpaper or empty commitments. They must be publicly visible consistent patterns of behaviour. Leadersmake the difference.Leaders Primary ResponsibilitiesBuild Teamwork and CohesionProfessional Competence and Self-ImprovementClarify Objectives and IntentSolve Problems with Timely DecisionsMentor, Educate, and Develop Team MembersTreat Teammates FairlyRespond to Their ConcernsRepresent Teammates InterestsMaintain Situational AwarenessLearn From Those Who Have ExperienceLearn From ExperienceExemplify the EthosMember Well-being and CommitmentThe primary leader roles pertaining to the member well-being and commitment dimension ofeffectiveness are those of sustainer and developer. In the sustainer role, the leadership team isresponsible for establishing a healthy unit climate, treating people fairly, and managing interpersonalconflict. The leader must also sustain the individual and collective interests of their people fromadministrative staffs to organization leadership, and they should build morale.In the developer role, leaders foster and recognize achievement, and protect depth and continuity inteams by cultivating potential replacement leaders. They mentor people in apprenticeship positions andchallenging assignments, and encourage and support subordinate participation in training, educational,and professional activities over the career span.Enhance Situational Awareness – Explain Events and DecisionsThe routine and prompt passage of information contributes to teammates’ situational awareness andtheir ability to respond appropriately to a changing situation. Situational awareness is critical toanticipating future environmental conditions and identifying opportunities to secure organizationaladvantage.Candidly explaining events and decisions often reduces tensions created by uncertainty, andis critical to maintaining the trust relationship between leaders and led.
  6. 6. Gordon M. GroatCollective LeadershipCollective leadership refers to the combined effects and synergies when leaders at different levelssynchronize their leadership actions to achieve a common purpose. High performing collectiveleadership occurs when leadership processes are mutually reinforcing and the result is greater than thesum of its parts. Leveraging collective intelligence to establish collective leadership shifts fineorganizations into high performing organizations with stellar performers.

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