Cisco it collaboration for blue chip 03 2011
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Cisco it collaboration for blue chip 03 2011

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    Cisco it collaboration for blue chip 03 2011 Cisco it collaboration for blue chip 03 2011 Presentation Transcript

    • Cisco IT CollaborationRich Gore23 March 2011© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 1
    • Collaboration… • 68,000 employees -- 45,000 contractors -- 130+ Extranet partner companies • 350 locations in 440 buildings in 90 countries • 22M calls / yr. at 30+ IP Contact Centers • 300,000 UC end devices (phones, softphones, mobile devices, etc) • 1010+ Telepresence units, 64% utilized; 30,000 Telepresence meetings per month • 600,000 Webex meetings, 110 Million conferencing minutes / month • 2.4 Million intranet web pages; 42,000 Wiki pages • 2,000 new videos uploaded / month; 120,000 views / month© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 2
    • Collaboration… • 68,000 employees -- contractors -- 130+ Extranet partners • 350 locations in 90 countries • 440 buildings • 22M calls / yr. at 30+ IP Contact Centers • 980+ Telepresence units • 300,000 UC end devices (phones, softphones, mobile, etc). • 2.4 Million web pages; 42K Wiki pages • 110 Million conferencing minutes / month© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 3
    • Enterprises Challenged to Keep Pace Technology Users Taking Designed for the Old Matters into Their World Own Hands Enterprise Employee© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4
    • Wikis Discussion RSS Forums IM Social Bookmarking© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 5
    • The CIO Is Caught In The Middle Enterprise Employee Demands Demands  Standards, “I want Facebook for Compliance the Enterprise...”  DR Strategies “I’m going to do it whether you  Security support it or not...”  Operational “Why can’t I get Excellence access to…”  QoS, SLAs© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 6
    • The Role of IT: Synchronization Control Chaos© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 7
    • Four Trends Driving Collaboration • Continuous Connectivity • Virtualization • SOA •Social Software Technology • Globalisation • Scale  Speed • Employee Mobility • Empowered Employees • Real-time Content and Video Mobility • Consumer-like Business • Device Proliferation Capabilities • Green • Work Anywhere, Anytime •Economic Pressures Content • Current Content - Email, PowerPoint • New Content - Wikis, blogs • Video© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 8
    • IP Mobile Customer EnterpriseCommunications Telepresence Conferencing Messaging Social Software Applications Care On-Premise Hybrid SaaS © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 9
    • Telepresence Data  1010+ rooms at Cisco  In 241 cities in 59 countries  909,000 meetings  191,000 avoided travel  $817 M travel cost avoided  $306 M productivity cost savings  441 Metric tons emissions avoided© 2010 Cisco and/or its affiliates. All rights reserved.  64% Avg. Utilization Cisco Confidential 10
    • •20,000 global participants •90 countries, 270 cities •211 million air miles avoided •88 hrs of consecutive events •Streaming video • Integration of 7 technologies •90% cost savings •Highly engaged employee experience© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 11
    • Enterprise/Scheduled to Personal/Ad-hocMeeting Room and 1,200 H.323 Video Phone / PC basedIndustrial Video Conferencing units Video AdvantageConferencing units at home and office Webex, Movi, EX90, for office / home Telepresence… Reference Points • Video conferencing at Cisco had very slow growth until ease-of-use and quality improved • Today Cisco generates hundreds of thousands of video conferencing minutes per month • Integration of Tandberg solutions likely to increase that significantly © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 12
    • • 700K meetings / mo. (5M minutes / day) • 68% usage increase in 12 months • Full migration activities took 45 days • Included testing ,backup, readiness • Actual account migration took 2 weeks • 87K users now with single IM solution • Significant usage increase over previous IM • Business to Business IM federation • Changes policy and process© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 13
    • Enterprise/Scheduled to Personal/Ad-hocMeeting Room and 1,200 H.323 Video Phone / PC basedIndustrial Video Conferencing units Video AdvantageConferencing units at home and office Webex, Movi, EX90, for office / home Telepresence… Reference Points • Video conferencing at Cisco had very slow growth until ease-of-use and quality improved • Today Cisco generates hundreds of thousands of video conferencing minutes per month • Integration of Tandberg solutions likely to increase that significantly © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 14
    • Webex Conferencing  600,000 Webex meetings / month  110 Million conferencing minutes / month  About 10% video enabled© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 15
    • Telepresence Data  1002+ rooms at Cisco  In 245 cities in 60 countries  893,000 meetings  194,000 avoided travel  $804M travel cost avoided  $291 M productivity cost savings  434 Metric tons emissions avoided  64% Avg. Utilization© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 16
    • WebEx Client User Experience Video of the active speaker from the TelePresence room in widescreen display Video of participants joining via WebEx Integrated participant list with active speaker indication© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 17
    • 1,138 deployed today (started Sept 2010) 5,000 predicted by end of CY2011 This may scale to 20,000 if we enable our entire sales force Deployment delayed due to: – Capability enablement (interop) – WAN Bandwidth concernsPresentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 18
    • 558 deployed today (started Sept 2011) 1500 deployed by end of CY2011 Deployment delayed due to: – Capability enablement (interop) – WAN Bandwidth concernsPresentation_ID © 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 19
    •  14000 Videos  2000 more / month  120,000 views / month  23 x growth in one year© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 20
    •  7,000 Active Wikis  42,000 pages  8 x growth since 2008© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 21
    •  3000 + entries  30-60 more / month  550,000 views / month© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 22
    • © 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 23
    • eLearning© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 24
    • Workforce Services Today HR Services (Comp, Staffing, Finance Services (Payroll, Benefits, Learning, HR Support) Stock, 401k, Procurement) Functionally Driven WPR Services (Cafes, IT Services (Mobility, Shipping, Facilities) Computing, Network, IT Support) Difficult to find & navigate Many are event driven Underlying content missing, incorrect or outdated© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 25
    • Information: Many Sources. One View. Integration Personal withDashboard Directory to show Integration Expertswith Taggingand Ratings Personal Communities Integration with Show Integration and Share with related Communities Integration Soon –with relevant integration blogs and with UC / discussion Webex forums© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 26
    • Collaboration Experience - Booth C1 www.cisco.com/go/collaborationexperience© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 27
    • Thank you. Cisco on Cisco www.cisco.com/go/ciscoit
    • Cisco Global Clusters EMEA Amsterdam, London, Brussels MPLS Network San Jose Boxborough Tokyo RTP Bangalore, Bahrain India Dallas Hong Kong Singapore Sydney Johannesburg Cisco CUCM Clusters Cisco Backbone WAN Campus IPCC 10 Gigabit Ethernet – 10 Gbps WAN Voicemail OC48 - STM16 - 2.5 Gbps OC12 - STM4 - 622 Mbps Extranet Conferencing OC3 - STM1 - 155 Mbps© 2010 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 29