Visa user manual

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  • ConstraintsApplicant’s profile must not exist in the system or exist in the system but applicant has not been issued an electronic passport before.Only applications that are approved at final approval will be sent for personalisation.
  • This module is used for enrolling applicants who have not been issued an electronic visa before. Applicant’s profile will be created upon submission of the application.
  • Fields marked with asterisk (*) indicate that they are mandatory fields.
  • The search criteria are as follows:Passport NumberField: Passport Number and Issuing CountryDocument Number (Old Visa Number)Name & Date of BirthField: Surname, First Name, Middle Name and Date of Birth
  • The search criteria are as follows:Application IDField: Application IDPassport NumberField: Passport Number and Issuing CountryName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthBranchField: BranchValue: A list of visa offices
  • When a transaction got interrupted, it will leave its current node immediately and go to the resume node.This allows user to resume the incomplete transaction from where it was interrupted.
  • The search criteria are as follows:Application IDField: Application IDPassport NumberName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthBranchField: BranchValue: A list of visa offices
  • The Visa Type and Entry Type can only be changed before the application completed final approval. Neither Update Profile-Enrollment or Update Profile-Data Entry can be used to update any information after the visa is personalised.
  • The search criteria are as follows:Application IDField: Application IDPassport NumberField: Passport Number and Issuing CountryName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthBranchField: BranchValue: A list of visa offices
  • 1. Visa type and Entry Type cannot be updated at this stage. Therefore, the field is disabled from any updates.
  • The search criteria are as follows:Application IDField: Application IDPassport NumberField: Passport Number and Issuing CountryName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthBranchField: List of visa offices
  • The search criteria are as follows:Application IDField: Application IDPassport NumberField: Passport Number and Issuing CountryName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthBranchField: BranchValue: A list of visa offices
  • 1. Supervisor login is required in order to adjust/override the fee payable.
  • The search criteria are as follows:Application IDField: Application IDPassport NumberField: Passport Number and Issuing CountryName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthBranchField: BranchValue: A list of visa offices
  • For new application, only personal details are available to be viewed. This is because the pre-approval process happens before data entry. Therefore only information that is captured during enrollment can be viewed.However, for renewal application, details of applicant’s from the previous application will be displayed.
  • When “Defer” is selected as approval status, the record will be submitted and saved as approval transaction but it will remain at the current stage. Therefore, officers of the same level can still retrieve the application and update the approval status to “Approve”, “Reject” or “Skip” to proceed to the next stage.
  • If the reject reason “Other” is selected from the dropdown list, the “Remarks” field becomes a mandatory field for user to specify the other reject reason.
  • The search criteria are as follows:Application IDField: Application IDPassport NumberField: Passport Number and Issuing CountryName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthBranchField: BranchValue: A list of visa offices
  • The search criteria are as follows:Application IDField: Application IDPassport NumberField: Passport Number and Issuing CountryName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthBranchField: BranchValue: A list of visa offices
  • The search criteria are as follows:Application IDField: Application IDPassport NumberField: Passport Number and Issuing CountryName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthBranchField: BranchValue: A list of visa offices
  • The search criteria are as follows:Application IDField: Application IDPassport NumberField: Passport Number and Issuing CountryName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthBranchField: BranchValue: A list of visa offices
  • The search criteria are as follows:Application IDField: Application IDPassport NumberField: Passport Number and Issuing CountryName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthBranchField: BranchValue: A list of visa offices
  • Report filters provide the ability to limit the set of responses in the reports based on custom filter criteria.
  • Enrollment Files: to delete xml files of applications that have not completed the enrollment process. This occurs when there was an interruption in the midst of enrolling an applicant. User can choose to resume enrollment to continue submitting the enrolled application or create a new application and remove the incomplete transaction using this function. Data Entry Files: to delete xml file of application that has not completed the data entry of an application. This occurs when there was an interruption between the data entry process. Deleting the incomplete transaction will require user to start the data entry process from the beginning.Update Profile Files: to delete xml file of application that has not completed profile update.
  • 1. This function is mainly used to delete application that was enrolled with incorrect passport type and payment has been made.
  • The search criteria are as follows:NameField: Surname, First Name and Middle NameName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthName, Date of Birth & NationalityField: Surname, First Name, Middle Name, Date of Birth and NationalityPassport NumberField: Passport Number and Issuing Country
  • The search criteria are as follows:NameField: Surname, First Name and Middle NameName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthName, Date of Birth & NationalityField: Surname, First Name, Middle Name, Date of Birth and NationalityPassport NumberField: Passport Number and Issuing Country
  • The search criteria are as follows:NameField: Surname, First Name and Middle NameName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthName, Date of Birth & NationalityField: Surname, First Name, Middle Name, Date of Birth and NationalityPassport NumberField: Passport Number and Issuing Country
  • The search criteria are as follows:NameField: Surname, First Name and Middle NameName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthName, Date of Birth & NationalityField: Surname, First Name, Middle Name, Date of Birth and NationalityPassport NumberField: Passport Number and Issuing Country
  • The search criteria are as follows:NameField: Surname, First Name and Middle NameName & Date of BirthField: Surname, First Name, Middle Name and Date of BirthName, Date of Birth & NationalityField: Surname, First Name, Middle Name, Date of Birth and NationalityPassport NumberField: Passport Number and Issuing Country
  • Visa user manual

    1. 1. User Manual 10/07/2008
    2. 2. Table of Contents• System Usage Scenario• Visa Issuance System• Document Management System
    3. 3. SYSTEM USAGE SCENARIOS
    4. 4. System Usage Scenario• This section illustrates how the user will interact with the systems/tools in order to accomplish certain tasks.• This section is divided into two parts – Common Scenarios – Uncommon Scenarios
    5. 5. Common System Usage Scenarios• First Time Application• Renewal Application• External Application – Sponsored – Unsponsored
    6. 6. First Time ApplicationA first time applicant is someone who is eitherapplying for an electronic visa for the first time orhas had a previous application rejected. In thiscase, the applicant’s profile should not exist inthe system or if it does the applicant was notissued an electronic visa.Only those applications that have beenapproved at the final approval stage will thenproceed to the personalisation stage.
    7. 7. First Time Application $ $ $ PRE L ENROLLMENT PAYMENT OVA APPR• Capture personal details • Capture payment details • Insert interview notes• Print auxiliary receipt • Make decision to approve, reject, pending or skip the approval PERSONALISATION L FINA AL ROV DATA ENTRY APP • Print Visa • Verify the details • Capture complete personal details • Make decision to • Scan supporting documents approve or reject the application. QC ISSUANCE • Scan visa data page • Verify visa’s MRZ • Approve or reject visa • Issue visa • Stick visa onto the passport
    8. 8. Renewal ApplicationThe Renewal Application process is invoked in the caseof an applicant’s existing electronic visa expiring. Theapplicant must have an existing profile in the system. Incase the old visa is still valid , it must be made obsoletebefore a new visa can be issued.The applicant’s old visa number cannot have been usedfor any other renewal or replacement application.Only applications that are approved at the final approvalstage will proceed on to the personalisation stage.
    9. 9. Renewal Application $ $ $ ENROLLMENT PAYMENT DATA ENTRY• Retrieve personal details • Capture payment details • Capture complete•Print auxiliary receipt personal details • Scan supporting documents - L FINA AL PRE AL PERSONALISATION PPR OV ROV A APP • Print visa • Verify the details • Verify the details • Make decision to • Make decision to approve or reject the approve, reject, skip the application. approval X QC ISSUANCE• Scan visa data page• Approve or reject visa • Verify visa’s MRZ• Stick visa onto the passport • system automatically obsolete old visa • Issue visa
    10. 10. External Application• There are two categories of external application. – Sponsored – Unsponsored• The sponsored application requires payment of a sponsorship fee set by MOFA.• The unsponsored application does not required payment since it is fully paid by the applicant himself.• Both applications will be issued a Commonwealth Visa which is produced by UK embassy after obtaining approval from Bahamas consular.
    11. 11. External Application - Sponsored $ $ $ L FINA AL DATA ENTRY PAYMENT ROV APP• Capture complete • Capture payment details • Verify the detailspersonal details • Make decision to• Scan supporting approve or reject thedocuments application.
    12. 12. External Application - Unsponsored L FINA AL V DATA ENTRY APPRO • Capture complete • Verify the details personal details • Make decision to • Scan supporting approve or reject the documents application.
    13. 13. Enrolled Incorrect Visa Type - Case 1This is a scenario where an applicant has beenmistakenly enrolled for the incorrect type of visa.The supervisor, in this case logs in to the systemprior to the applicant making a payment, andmakes the necessary change to the application.It is important to do this before acceptance ofpayment as the amount to be paid depends onthe type of visa. The rest of the process frompayment onwards continues as usual.
    14. 14. Enrolled Incorrect Visa Type - Case 1• Enroll applicant • Applicant identifies • Officer informs supervisor • Capture payment details• Print auxiliary receipt incorrect visa type • Supervisor corrects the Visa type • Print visa • Verify details • Perform data entry • Interview applicant • Approve application • Perform approval • Perform quality check • Issue visa
    15. 15. Enrolled Incorrect Visa Type - Case 2• This is a scenario where an applicant has been mistakenly enrolled for the incorrect type of passport, but the mistake is identified only after payment has been accepted. In this case, the administrator logs in to the system and deletes the job using the Configuration System (CAT). The applicant has to be re-enrolled and the process starts anew from the beginning.
    16. 16. Enrolled Incorrect Visa Type - Case 2 • Enroll applicant • Capture payment details • Officer identifies • Inform administrator • Print auxiliary receipt incorrect passport type • Administrator deletes job • Perform data entry • Interview applicant • Capture payment details • Reenroll applicant • Perform approval • Print new auxiliary receipt • Verify details • Produce passport • Perform quality check • Verify details • Perform approval • Approve application • Issue passport
    17. 17. Update Personal Data – Case 1• This is a scenario where incorrect or incomplete personal data has been logged into the application, and the error has been spotted at one of the approval levels after data entry. In this case, the approval officer alerts the enrollment supervisor who proceeds to use the Update Profile – Enrolment/Data Entry module to correct the data . The application then goes through one final level of approval before proceeding to the personalisation stage.
    18. 18. Update Personal Data – Case 1 $ $ $ ENROLLMENT PRE L PAYMENT A DATA ENTRY ROV APP• Enroll applicant • Capture payment details • Interview applicant • Perform data entry• Print auxiliary receipt • Perform approval ! L L UPDATE PROFILE - FINA AL FINA AL ROV PERSONALISATION ROV ENROLLMENT/DATA APP APP ENTRY • Print visa • Verify details • Officer informs enrollment • Officer identifies • Approve application Supervisor incorrect or incomplete • Supervisor corrects or capture information information QC ISSUANCE• Perform quality check • Issue visa
    19. 19. Update Personal Data – Case 2• This is a scenario where incorrect personal or biometric data has been identified after personalising the visa. The visa is, in this case rejected at the Quality Control (QC) stage. After making the necessary corrections using the Update Profile – Enrolment module, A new visa is produced and then goes through another level of QC before being issued.
    20. 20. Update Personal Data – Case 2 $ $ $ ENROLLMENT PRE L PAYMENT A ROV DATA ENTRY APP• Enroll applicant • Capture payment details • Interview applicant • Perform data entry• Print auxiliary receipt • Perform approval ! UPDATE PROFILE - ENROLLMENT QC X PERSONALISATION APP L FINA AL ROV • Officer informs supervisor • Reject visa • Officer identifies • Verify details • Supervisor corrects the incorrect data after • Approve application mistakes personalisation PERSONALISATION QC ISSUANCE • Reprint visa • QC visa • Issue visa
    21. 21. Reject Issuance - Cases• Case 1: A faulty visa, i.e one that can’t be read is identified at the issuance counter. The visa then needs to be reproduced and to go through QC before it can be re-issued.• Case 2: Applicant identifies mistakes in the visa at issuance counter. A supervisor is alerted and makes the necessary corrections using the Update Profile – Enrollment module to re-personalise the visa. The visa then needs to be reproduced and to go through QC before it can be re-issued.• Case 3: Applicant is deceased or blacklisted. Visa is rejected at the issuance counter. No further action is necessary.
    22. 22. Reject Issuance – Case 1 $ $ $ PRE L ENROLLMENT PAYMENT A ROV DATA ENTRY APP • Enroll applicant • Capture payment details • Interview applicant • Perform data entry • Print auxiliary receipt • Perform approval ! X QC PERSONALISATION L FINA AL ROV APP ISSUANCE•Visa is faulty • Perform quality check • Produce visa • Verify details - i.e. MRZ could not be read • Approve application• Reject issuance PERSONALISATION QC ISSUANCE• Reprint visa • Perform quality check • Issue visa
    23. 23. Reject Issuance – Case 2 $ $ $ PRE L ENROLLMENT PAYMENT A ROV DATA ENTRY APP • Enroll applicant • Capture payment details • Interview applicant • Perform data entry • Print auxiliary receipt • Perform approval ! X L FINA AL ISSUANCE QC PERSONALISATION ROV APP • Applicant identifies mistakes • Perform quality check • Print visa • Verify details • Officer rejects issuance and • Approve application sends for repersonalisation UPDATE PROFILE - ENROLLMENT PERSONALISATION QC ISSUANCE• Officer informs supervisor• Supervisor makes the • Reprint visa • QC visa • Issue visacorrection
    24. 24. Reject Issuance – Case 3 $ $ $ PRE L ENROLLMENT PAYMENT A DATA ENTRY ROV APP • Enroll applicant • Capture payment details • Interview applicant • Perform data entry • Print auxiliary receipt • Perform approval ! X L FINA AL ISSUANCE QC PERSONALISATION ROV APP• Reject passport without • Perform quality check • Print visa • Verify detailsfurther action • Approve application - i.e. applicant deceased orblacklisted.
    25. 25. VISA ISSUANCE SYSTEM
    26. 26. Visa Issuance System• Chapter 1: Enrollment System• Chapter 2: Payment System• Chapter 3: Approval System• Chapter 4: Personalisation System• Chapter 5: Quality Check System• Chapter 6: Issuance System• Chapter 7: Report• Chapter 8 : Authentipass System• Chapter 9 : System Configuration
    27. 27. Login Into Visa Issuance SystemStep 1 Enter username and password Click on the <Submit> button to login using the provided user credentials
    28. 28. Login Into Visa Issuance SystemStep 2 The tabs show the systems that are granted to be used by the workstation. The main menu shows the modules accessible by the user. The welcome screen will appear upon a successful login
    29. 29. Chapter 1: Enrollment System• 1.1 Enroll New E-Visa• 1.2 Renew E-Visa• 1.3 Data Entry• 1.4 Update Profile• 1.5 Query
    30. 30. 1.1 Enroll New E-VisaStep 1 Click on “Enroll New E-Visa” link for first time e-Visa enrollment
    31. 31. 1.1 Enroll New E-VisaStep 2 To begin, click on <Generate> to generate the Application ID and start the enrollment process
    32. 32. 1.1 Enroll New E-VisaStep 3 Application ID will be generated and displayed
    33. 33. 1.1 Enroll New E-VisaStep 4 Select visa type and entry type from the dropdown lists If the applicant holds a machine readable passport, click on <Read Passport>
    34. 34. 1.1 Enroll New E-Visa Step 5Open the passport andinsert the passport at theright hand end of the OCRslot with the MRZ linefacing the operator.Swipe from right to leftdirection.Ensure swipe action If the MRZ of the passportcontinues to the end of the has been read correctly,slot before lifting the the reader will producepassport. one (1) beep. However, if this is not the case, failure to read the MRZ portion will be indicated with the sound of three (3) beeps.
    35. 35. 1.1 Enroll New E-VisaStep 6The MRZ data will appear inthe fields accordingly.
    36. 36. 1.1 Enroll New E-VisaStep 7 Fill in all the mandatory fields Click on <Save & Next> to save the enrollment record to the database
    37. 37. 1.1 Enroll New E-VisaStep 8 A notification message will display upon successful submission of the application Click on <Proceed to Payment> to update the payment details. This feature only appears in multipurpose counter.
    38. 38. Chapter 1: Enrollment System• 1.1 Enroll New E-Visa• 1.2 Renew E-Visa• 1.3 Data Entry• 1.4 Update Profile• 1.5 Query
    39. 39. 1.2 Renew VisaStep 1 Click on “Renew E-Visa” link
    40. 40. 1.2 Renew VisaStep 2 Select the search criteria and enter the value to search on
    41. 41. 1.2 Renew VisaStep 3 If search by “Document No” is selected, key in applicant’s old e-visa number into the textboxes Click on <Retrieve Applicant Data> to search for applicant’s profile in the database.
    42. 42. 1.2 Renew Visa Step 4Applicant’s information from theprevious application will display. If Application ID is generated andapplicant has a new passport, displayedenter the new passport’s detailsinto the textboxes. Click on <Save & Next> to proceed to the next stage.
    43. 43. 1.2 Renew VisaStep 5 A notification message will display upon successful submission of the application Click on <Proceed to Payment> to update the payment details. This feature only appears in multipurpose counter.
    44. 44. Chapter 1: Enrollment System• 1.1 Enroll New E-Visa• 1.2 Renew E-Visa• 1.3 Data Entry• 1.4 Update Profile• 1.5 Query
    45. 45. 1.3 Data Entry• 1.3.1 Start Data Entry• 1.3.2 External Application• 1.3.3 Resume Data Entry
    46. 46. 1.3.1 Start Data EntryStep 1 Click on “Data Entry” link
    47. 47. 1.3.1 Start Data Entry Step 2Click on <Search> to search Select the search criteria andfor the application to be enter the value to search onprocessed Click on <View All> to retrieve all applications that are pending for data entry
    48. 48. 1.3.1 Start Data EntryStep 3 If Search by “Application ID” is selected, key in the Application ID of application to be processed into the textbox Click on <Search> to search for the application
    49. 49. 1.3.1 Start Data EntryStep 4 Click on <Scan photograph> to scan and capture applicant’s photograph
    50. 50. 1.3.1 Start Data EntryStep 5 Select “Color Picture” option Click on <Scan> to capture the photograph Click on <Preview> to preview the photograph
    51. 51. 1.3.1 Start Data EntryStep 6 Click on the broken rectangular line and select the area of the image to be cropped. Click on <Crop> to crop the captured photograph
    52. 52. 1.3.1 Start Data EntryStep 7 The cropped image appears in the Output Image box. Click on <Done> to save the output image.
    53. 53. 1.3.1 Start Data Entry Step 9Fill in the applicant’s contactand employment details Click on <Save & Next> to proceed to the next stage
    54. 54. 1.3.1 Start Data Entry Step 10Fill in the applicant’s traveland marriage details Click on <Save & Next> to proceed to the next stage
    55. 55. 1.3.1 Start Data EntryStep 11 Fill in the applicant’s financial and criminal details Click on <Save & Next> to proceed to the next stage
    56. 56. 1.3.1 Start Data Entry Step 12Fill in the applicant’sadditional details Click on <Save & Next> to proceed to the next stage
    57. 57. 1.3.1 Start Data EntryStep 13 Select the type of document to be scanned from the dropdown list. Click on <Scan Document> to scan the supporting document
    58. 58. 1.3.1 Start Data EntryStep 14 Click on <Scan Image>
    59. 59. 1.3.1 Start Data EntryStep 15 Select the “Custom Settings” option Click on <Scan> to scan and capture the scanned document Click on <Preview> to preview the scanned document
    60. 60. 1.3.1 Start Data EntryStep 16 Click on the broken rectangular line and select the area of the image to be cropped. Click on <Rotate Counter Clockwise>to rotate the selected area in anti- clockwise direction. Click on <Rotate Clockwise> to rotate the selected area in a clockwise direction. Click on <Crop> to crop the captured photograph
    61. 61. 1.3.1 Start Data EntryStep 16 The cropped image appears in the Output Image box. Click on <Done> to save the output image.
    62. 62. 1.3.1 Start Data EntryStep 17 Click on <Save> to save the image
    63. 63. 1.3.1 Start Data EntryStep 18 A notification message will display upon successful submission.Click on the “rubbishbin” to delete the imagerecord Click on the magnifying glass Details of the previously saved to display the scanned image are displayed in the data grid image
    64. 64. 1.3.1 Start Data EntryStep 19 Click on <Scan Document> to scan another supporting document Click on <Next> to proceed to the next stage
    65. 65. 1.3.1 Start Data EntryStep 20 Click on <Submit> to save the updated information into the database
    66. 66. 1.3.1 Start Data EntryStep 21 Notification message will display upon successful submission.
    67. 67. 1.3 Data Entry• 1.3.1 Start Data Entry• 1.3.2 External Application• 1.3.3 Resume Data Entry
    68. 68. 1.3.2 External ApplicationStep 1 Click on “Data Entry” link
    69. 69. 1.3.2 External ApplicationStep 2Click on “External Application” link
    70. 70. 1.3.2 External ApplicationStep 3 To begin, click on <Generate> to generate the Application ID and start the enrollment process
    71. 71. 1.3.2 External ApplicationStep 4 Application ID will be generated and displayed Click on <Scan photograph> to scan and capture applicant’s photograph
    72. 72. 1.3.2 External ApplicationStep 5 Click on <Scan Image>
    73. 73. 1.3.2 External ApplicationStep 6 Select “Color Picture” option Click on <Scan> to capture the photograph Click on <Preview> to preview the photograph
    74. 74. 1.3.2 External ApplicationStep 7 Click on the broken rectangular line and select the area of the image to be cropped. Click on <Crop> to crop the captured photograph
    75. 75. 1.3.2 External ApplicationStep 8 The cropped image appears in the Output Image box. Click on <Done> to save the output image.
    76. 76. 1.3.2 External Application Step 9 Select visa type and entry type from the dropdown listsFill in the applicant’s personaland passport details
    77. 77. 1.3.2 External Application Step 10Fill in the applicant’s contactand employment details Click on <Save & Next> to proceed to the next stage
    78. 78. 1.3.2 External Application Step 11Fill in the applicant’s traveland marriage details Click on <Save & Next> to proceed to the next stage
    79. 79. 1.3.2 External ApplicationStep 12 Fill in the applicant’s financial and criminal details Click on <Save & Next> to proceed to the next stage
    80. 80. 1.3.2 External Application Step 13Fill in the applicant’sadditional details Click on <Save & Next> to proceed to the next stage
    81. 81. 1.3.2 External ApplicationStep 14 Select the type of document to be scanned from the dropdown list. Click on <Scan Document> to scan the supporting document
    82. 82. 1.3.2 External ApplicationStep 15 Click on <Scan Image>
    83. 83. 1.3.2 External ApplicationStep 16 Select the “Custom Settings” option Click on <Scan> to scan and capture the scanned document Click on <Preview> to preview the scanned document
    84. 84. 1.3.2 External ApplicationStep 17 Click on the broken rectangular line and select the area of the image to be cropped. Click on <Rotate Counter Clockwise>to rotate the selected area in anti- clockwise direction. Click on <Rotate Clockwise> to rotate the selected area in a clockwise direction. Click on <Crop> to crop the captured photograph
    85. 85. 1.3.2 External ApplicationStep 18 The cropped image appears in the Output Image box. Click on <Done> to save the output image.
    86. 86. 1.3.2 External ApplicationStep 19 Click on <Save> to save the image
    87. 87. 1.3.2 External Application Step 20 A notification message will display upon successful submission.Click on the rubbish binto delete the imagerecord Click on “View” to display Details of the previously saved the scanned image image are displayed in the data grid
    88. 88. 1.3.2 External ApplicationStep 21 Click on <Scan Document> to scan another supporting document Click on <Next> to proceed to the next stage
    89. 89. 1.3.2 External ApplicationStep 22 Click on <Submit> to save the updated information into the database
    90. 90. 1.3.2 External ApplicationStep 23 Notification message will display upon successful submission.
    91. 91. 1.3 Data Entry• 1.3.1 Start Data Entry• 1.3.2 External Application• 1.3.3 Resume Data Entry
    92. 92. 1.3.3 Resume Data EntryStep 1 Click on “Data Entry” link
    93. 93. 1.3.3 Resume Data Entry Step 2Click on “Resume Data Entry” link
    94. 94. 1.3.3 Resume Data EntryStep 3 Click on <Resume Enrollment> to retrieve the application Select the Application ID to resume from the dropdown list
    95. 95. 1.3.3 Resume Data EntryStep 4 Applicant’s personal details that was saved before the interruption will display. Click on <Save & Next> to proceed to the next stage.
    96. 96. 1.3.3 Resume Data EntryStep 5 Click on <Save & Next> to proceed to the next stage Travel and family details that were saved before the interruption will be displayed else fill in the contact and employment details
    97. 97. 1.3.3 Resume Data EntryStep 6 Financial and criminal details that were saved before the interruption will be displayed else fill in the contact and employment details Click on <Save & Next> to proceed to the next stage
    98. 98. 1.3.3 Resume Data EntryStep 7 Additional details that was saved before the interruption will be displayed else fill in the contact and employment details Click on <Save & Next> to proceed to the next stage
    99. 99. 1.3.3 Resume Data EntryStep 8 Scanned supporting documents that were saved before the interruption will be displayed else fill in the contact and employment details Click on <Next> to proceed to the next stage
    100. 100. 1.3.3 Resume Data EntryStep 9 Click on <Submit> to save the updated information of the application into the database
    101. 101. 1.3.3 Resume Data EntryStep 10 A notification message will display upon successful submission.
    102. 102. Chapter 1: Enrollment System• 1.1 Enroll New E-Visa• 1.2 Renew E-Visa• 1.3 Data Entry• 1.4 Update Profile• 1.5 Query
    103. 103. 1.4 Update Profile• 1.4.1 Update Profile – Enrollment• 1.4.2 Update Profile – Data Entry
    104. 104. 1.4.1 Update Profile – EnrollmentStep 1 Click on “Update Profile” link Click on “Update Profile” link
    105. 105. 1.4.1 Update Profile – EnrollmentStep 2 Select the search criteria and enter the value to search on Click on <Search> to search for the application to be processed
    106. 106. 1.4.1 Update Profile – Enrollment Step 3 If Search by “Application ID” is selected, key in the Application ID of the application to be updated into the textboxClick on <Search> to searchfor the application
    107. 107. 1.4.1 Update Profile – EnrollmentStep 4 The applicant’s personal information that was captured during enrollment Update the information as necessary will be displayed. Click on <Save & Next> to proceed to the next stage
    108. 108. 1.4.1 Update Profile – EnrollmentStep 5 Notification message will display upon successful submission.
    109. 109. 1.4 Update Profile• 1.4.1 Update Profile – Enrollment• 1.4.2 Update Profile – Data Entry
    110. 110. 1.4.2 Update Profile – Data EntryStep 1 Click on “Update Profile” link
    111. 111. 1.4.2 Update Profile – Data EntryStep 2 Select the search criteria and enter the value to search on Click on <Search> to search for the passport to be processed
    112. 112. 1.4.2 Update Profile – Data Entry Step 3 If Search by “Application ID” is selected, key in the Application ID to be approved into the textboxClick on <Search> to searchfor the application’s record
    113. 113. 1.4.2 Update Profile – Data EntryStep 4 Click on <Update Profile> to retrieve the applicant’s profile.
    114. 114. 1.4.2 Update Profile – Data EntryStep 5 The applicant’s personal information that was captured during enrollment Update the information as necessary and data entry will be displayed.
    115. 115. 1.4.2 Update Profile – Data EntryStep 6 Update the contact and employment details as necessary Click on <Save & Next> to proceed to the next stage
    116. 116. 1.4.2 Update Profile – Data EntryStep 7 Update the family details as necessary Click on <Save & Next> to proceed to the next stage
    117. 117. 1.4.2 Update Profile – Data EntryStep 8 Update the financial and criminal details as necessary Click on <Save & Next> to proceed to the next stage
    118. 118. 1.4.2 Update Profile – Data EntryStep 9 Update the additional details as necessary Click on <Save & Next> to proceed to the next stage
    119. 119. 1.4.2 Update Profile – Data EntryStep 10 Add or delete scanned documents as necessary Click on <Next> to proceed to the next stage
    120. 120. 1.4.2 Update Profile – Data EntryStep 11 Click on <Submit> to save the updated information into the database.
    121. 121. 1.4.2 Update Profile – Data EntryStep 12 A notification message will be displayed upon successful submission.
    122. 122. Chapter 1: Enrollment System• 1.1 Enroll New E-Visa• 1.2 Renew E-Visa• 1.3 Data Entry• 1.4 Update Profile• 1.5 Query
    123. 123. 1.5 Query• 1.5.1 Enrollment Enquiry• 1.5.2 Reprint Auxiliary Receipt• 1.5.3 Read Visa
    124. 124. 1.5.1 Enrollment EnquiryStep 1 Click on “Query” link
    125. 125. 1.5.1 Enrollment EnquiryStep 2 Select the search criteria and enter the value to search on Click on <Search> to search for the passport to be processed
    126. 126. 1.5.1 Enrollment EnquiryStep 3 If search by “Application ID” is selected, key in the application id into the textbox Click on <Search> to search for the application
    127. 127. 1.5.1 Enrollment EnquiryStep 4 The application details will display.
    128. 128. 1.5 Query• 1.5.1 Enrollment Enquiry• 1.5.2 Reprint Auxiliary Receipt• 1.5.3 Read Visa
    129. 129. 1.5.2 Reprint Auxiliary ReceiptStep 1 Select the search criteria and enter the value to search onClick on “Reprint AuxiliaryReceipt” link
    130. 130. 1.5.2 Reprint Auxiliary ReceiptStep 2 If Search by “Application ID” is selected, key in the Application ID into the textbox Click on <Search> to search for the application
    131. 131. 1.5.2 Reprint Auxiliary ReceiptStep 3 The applicant and application details will be displayed. Click on <Print> to print the auxiliary receipt
    132. 132. 1.5 Query• 1.5.1 Enrollment Enquiry• 1.5.2 Reprint Auxiliary Receipt• 1.5.3 Read Visa
    133. 133. 1.5.3 Read VisaStep 1 Click on <Read MRZ> . Then, swipe the visa’s MRZ Click on “Read E-Visa”
    134. 134. 1.5.3 Read VisaStep 2 The visa’s MRZ information will display on the screen.
    135. 135. Visa Issuance System• Chapter 1: Enrollment System• Chapter 2: Payment System• Chapter 3: Approval System• Chapter 4: Personalisation System• Chapter 5: Quality Check System• Chapter 6: Issuance System• Chapter 7: Report• Chapter 8: Authentipass System• Chapter 9: System Configuration
    136. 136. Chapter 2: Payment System• 2.1 Accept Payment• 2.2 Adjust Fee Payable
    137. 137. 2.1 Accept Payment Step 1Click on the “Payment” tab to goto payment system Click on the “E-Visa Payment” link to record payment
    138. 138. 2.1 Accept Payment Step 2 Select the searchClick on <Search> to search criteria and enter thefor the application to be value to search onprocessed Click on <View All> to list all applications that are pending for payment .
    139. 139. 2.1 Accept PaymentStep 3 If search by “Application ID” is selected, key in the ApplicationClick on <Search> to ID into the textboxsearch for the application
    140. 140. 2.1 Accept PaymentStep 4 Insert the manual receipt number Select payment method from the dropdown list Click on <Submit> to complete the payment.
    141. 141. 2.1 Accept Payment Step 5 A notification message will display upon successful submission Click on <Proceed to Pre-Approval> to proceed with pre-approval. This feature is only available in multipurpose counterClick on “Pending Payment” link toprocess other applications
    142. 142. Chapter 2: Payment System• 2.1 Accept Payment• 2.2 Adjust Fee Payable
    143. 143. 2.2 Adjust Fee PayableStep 1 Click on the “E-Visa Payment” link to record payment
    144. 144. 2.2 Adjust Fee Payable Step 2 Select the searchClick on <Search> to criteria and enter thesearch for the application value to search onto be processed Click on <View All> to retrieve applications that are pending for payment .
    145. 145. 2.2 Adjust Fee PayableStep 3 If search by “Application ID” is selected, key in the ApplicationClick on <Search> to ID into the textboxsearch for the application
    146. 146. 2.2 Adjust Fee PayableStep 4 Insert the manual receipt number Select payment method from the dropdown list To adjust the fee payable, click on <Change>
    147. 147. 2.2 Adjust Fee PayableStep 5 Enter User Name and Password Click on <Login> to login using the provided credentials
    148. 148. 2.2 Adjust Fee PayableStep 6 Insert the new amount and reason for the adjustment in the remarks field Click on <Submit> to confirm else click on <Cancel>
    149. 149. 2.2 Adjust Fee PayableStep 7 Click on <Submit> to save the payment details.
    150. 150. 2.2 Adjust Fee PayableStep 8 A notification message will displayupon successful submission Click on <Proceed to Pre-Approval> to proceed with pre-approval. This feature is only available in multipurpose counter
    151. 151. Visa Issuance System• Chapter 1: Enrollment System• Chapter 2: Payment System• Chapter 3: Approval System• Chapter 4: Personalisation System• Chapter 5: Quality Check System• Chapter 6: Issuance System
    152. 152. Chapter 3: Approval System• 3.1 Pre-Approval• 3.2 Final Approval• 3.3 Update Approval• 3.4 View Profile
    153. 153. 3.1 Pre-Approval Step 1Click on the “Approval” tab togo to the Approval System. Click on the “Pre-Approval” link
    154. 154. 3.1 Pre-Approval Step 2 Select the search criteria and enter the value to search onClick on <Search> to search forthe application to be approved Click on <View All> to list all applications that are pending for Pre-Approval.
    155. 155. 3.1 Pre-Approval Step 3 If Search By “Application ID” is selected, Key in theClick on <Search> to search for application’s Application ID intothe application to be approved the textbox
    156. 156. 3.1 Pre-ApprovalStep 4 Click on the links to navigate to the required page
    157. 157. 3.1 Pre-ApprovalStep 5 Click on the “Contact” tab to view applicant’s contact information
    158. 158. 3.1 Pre-ApprovalStep 6 Click on the “Employment” tab to view applicant’s employment information
    159. 159. 3.1 Pre-ApprovalStep 7 Click on the “Family” tab to view applicant’s family information
    160. 160. 3.1 Pre-ApprovalStep 8 Click on the “Travel” tab to view applicant’s travel details
    161. 161. 3.1 Pre-ApprovalStep 9 Click on the “Criminal” tab to view applicant’s criminal details
    162. 162. 3.1 Pre-ApprovalStep 10 Click on the “Additional” tab to view applicant’s additional information
    163. 163. 3.1 Pre-ApprovalStep 11 Click on “Scanned Doc” to view the scanned supporting documents.
    164. 164. 3.1 Pre-ApprovalStep 12 Click on “Approval History” to view the approval transactions.
    165. 165. 3.1 Pre-ApprovalStep 13 Key in the interview notes into the provided textbox. Select “Approve” from the dropdown list to approve the application. Click on <Submit> to update the approval details and proceed to the next stage..
    166. 166. 3.1 Pre-Approval Step 14 Key in the reason for deferring the approval of the application in the Remarks field.Click on <Submit> to update the approvaldetails and proceed to the next stage.. Select “Pending” from the dropdown list to defer the approval of the application.
    167. 167. 3.1 Pre-Approval Step 15 Select “Reject” from the dropdown list to reject the application. Select the reject reason from the dropdown list.Click on <Submit> to update the approval details and proceed to the next stage.
    168. 168. 3.1 Pre-Approval Step 16 Key in the reason for skipping the approval of the application in the Remarks field.Click on <Submit> to update the approvaldetails and proceed to the next stage.. Select “Skip” from the dropdown list to skip the approval of the application.
    169. 169. 3.1 Pre-ApprovalStep 17 A confirmation message will display requesting user to confirm the approval status. Click on <OK> to confirm.
    170. 170. 3.1 Pre-ApprovalStep 18 A notification message will display upon successful submission of the approval details. Click on <Proceed to Data Entry> to perform data entry right away. This feature is only available in multipurpose station
    171. 171. Chapter 3: Approval System• 3.1 Pre-Approval• 3.2 Final Approval• 3.3 Update Approval• 3.4 View Profile
    172. 172. 3.2 Final ApprovalStep 1 Click on “Final Approval” tab
    173. 173. 3.2 Final Approval Step 2 Select the search criteria and enter the value to search onClick on <Search> to searchfor the application to beapproved Click on <View All> to list all applications that are pending for final approval.
    174. 174. 3.2 Final ApprovalStep 3 If Search by “Application ID” is selected, key in the application’s Application ID to be approved into the textbox Click on <Search> to search for the application’s record
    175. 175. 3.2 Final ApprovalStep 4 Click on the tabs to navigate to the required page
    176. 176. 3.2 Final ApprovalStep 5 Click on the “Contact” tab to view the applicant’s contact details
    177. 177. 3.2 Final ApprovalStep 6 Click on the “Employment” tab to view the applicant’s employment details
    178. 178. 3.2 Final ApprovalStep 7 Click on the “Family” tab to view the applicant’s family details
    179. 179. 3.2 Final ApprovalStep 8 Click on the “Travel” tab to view the applicant’s travel details
    180. 180. 3.2 Final ApprovalStep 9 Click on the “Criminal” tab to view the applicant’s criminal details
    181. 181. 3.2 Final ApprovalStep 10 Click on the “Scanned Doc” tab to view the applicant’s scanned supporting documents.
    182. 182. 3.2 Final ApprovalStep 1 Click on Approval History link to view the approval transactions information.
    183. 183. 3.2 Final ApprovalStep 2 Click on “Action” link to perform approval
    184. 184. 3.2 Final ApprovalStep 3 Select “Approve” from the dropdown list to approve the application. Else, select “Reject” to reject the application. Click on <Submit> to update the approval details and proceed to the next stage..
    185. 185. 3.2 Final ApprovalStep 4 A confirmation message will display requesting user to confirm the selected approval status. Click on <OK> confirm
    186. 186. 3.2 Final ApprovalStep 5 A notification message will be displayed upon successful submission of the approval details.
    187. 187. Chapter 3: Approval System• 3.1 Pre-Approval• 3.2 Final Approval• 3.3 Update Approval• 3.4 View Profile
    188. 188. 3.3 Update ApprovalStep 1 Click on “Update Approval” link
    189. 189. 3.3 Update Approval Step 2 Select the search criteria and enter the value to search onClick on <Search> to search forthe application to be approved
    190. 190. 3.3 Update Approval Step 3 If Search by “Application ID” is selected, key in the Application ID to be reapproved into the textboxClick on <Search> to searchfor the application
    191. 191. 3.3 Update ApprovalStep 5 Click on the tabs to navigate to the required page
    192. 192. 3.3 Update ApprovalStep 6 Click on the “Contact” tab to view the applicant’s contact details
    193. 193. 3.3 Update ApprovalStep 7 Click on the “Employment” tab to view the applicant’s employment details
    194. 194. 3.3 Update ApprovalStep 8 Click on the “Family” tab to view the applicant’s family details
    195. 195. 3.3 Update ApprovalStep 9 Click on the “Travel” tab to view the applicant’s travel details
    196. 196. 3.3 Update ApprovalStep 10 Click on the “Criminal” tab to view the applicant’s criminal details
    197. 197. 3.3 Update ApprovalStep 1
    198. 198. 3.3 Update ApprovalStep 2 Click on the “Scanned Doc” tab to view the applicant’s scanned supporting documents.
    199. 199. 3.3 Update ApprovalStep 3 Click on Approval History link to view the approval transactions information.
    200. 200. 3.3 Update ApprovalStep 4 The previous final approval details will be displayed.
    201. 201. 3.3 Update Approval Step 5 Key in some explanatory text to explain the approval revision in the remarks field. Change the status from “Reject” to “Approve” or from “Approve” to “Reject”Click on <Submit> to updatethe approval status If approval status selected is “Reject”, select the reject reason from the dropdown list.
    202. 202. 3.3 Update ApprovalStep 6 A confirmation message will display requesting user to confirm on the approval status. Click on <OK> to confirm.
    203. 203. 3.3 Update ApprovalStep 7 A notification message will display upon successful update
    204. 204. Chapter 3: Approval System• 3.1 Pre-Approval• 3.2 Final Approval• 3.3 Update Approval• 3.4 View Profile
    205. 205. 3.4 View ProfileStep 1 Click on “View Profile” link
    206. 206. 3.4 View Profile Step 2 Select the search criteria and enter the value to search onClick on <Search> to search forthe application to be viewed
    207. 207. 3.4 View Profile Step 3 If Search by “Application ID” is selected, key in the application’sClick on <Search> to search Application ID into the textboxfor the application.
    208. 208. 3.4 View ProfileStep 4 The application, visa and applicant’s details will display.
    209. 209. 3.4 View ProfileStep 5 Click on the “Contact” tab to view the applicant’s contact details
    210. 210. 3.4 View ProfileStep 6 Click on the “Employment” tab to view the applicant’s employment details
    211. 211. 3.4 View ProfileStep 7 Click on the “Family” tab to view the applicant’s family details
    212. 212. 3.4 View ProfileStep 8 Click on the “Travel” tab to view the applicant’s travel details
    213. 213. 3.4 View ProfileStep 9 Click on the “Criminal” tab to view the applicant’s criminal details
    214. 214. 3.4 View ProfileStep 10
    215. 215. 3.4 View ProfileStep 11 Click on the “Scanned Doc” tab to view the applicant’s scanned supporting documents.
    216. 216. 3.4 View ProfileStep 12 Click on Approval History link to view the approval transactions and payment details.
    217. 217. 3.4 View ProfileStep 13 Click on “View” to display the interview notes or the remarks
    218. 218. 3.4 View ProfileStep 14 Click on “Action” to view the final approval’s details
    219. 219. Visa Issuance System• Chapter 1: Enrollment System• Chapter 2: Payment System• Chapter 3: Approval System• Chapter 4: Personalisation System• Chapter 5: Quality Check System• Chapter 6: Issuance System• Chapter 7: Report• Chapter 8: Authentipass System• Chapter 9: System Configuration
    220. 220. Chapter 4: Personalisation System• 4.1 Print Visa
    221. 221. 4.1 Print VisaStep 1 Click on the <Login> button to start using the system
    222. 222. 4.1 Print VisaStep 2 Key in a valid username and password Click on <login> button to login to the system using the supplied user credentials
    223. 223. 4.1 Print VisaStep 3 Click on <Request Job> to retrieve the list of application s that have been approved in Final Approval. The available enrollment records will be displayed in the list for selection The available enrollment records in the list may be filtered by visa type for easier selection
    224. 224. 4.1 Print VisaStep 4 Key in the visa ‘s sticker serial number that will be used for the record into the text box and click on <OK> Double click on the record to be personalised.
    225. 225. 4.1 Print VisaStep 5 The visa’s print layout will display on the screen and subsequently send the job for printing. A confirmation message will display requesting user to confirm the printing quality. Click <Yes> to grant the quality, else click on <No> to reprint.
    226. 226. Visa Issuance System• Chapter 1: Enrollment System• Chapter 2: Payment System• Chapter 3: Approval System• Chapter 4: Personalisation System• Chapter 5: Quality Check System• Chapter 6: Issuance System• Chapter 7: Report• Chapter 8: Authentipass System• Chapter 9: System Configuration
    227. 227. Chapter 6: Quality Check Visa• 6.1 Approve Visa• 6.2 Reject Visa
    228. 228. 6.1 Approve VisaStep 1 Click on the <Login> button to start using the system
    229. 229. 6.1 Approve VisaStep 2 Key in a valid username and password Click on <login> to login to the system using the supplied user credentials
    230. 230. 6.1 Approve VisaStep 3 Click on <Request Job> to retrieve Select the record corresponding to the records available for checking. the visa for quality checking
    231. 231. 6.1 Approve VisaStep 4 Click on <OK> to proceed to read visa information
    232. 232. 6.1 Approve VisaStep 5 Click on <White> tab to check Click on <UltravioletA> tab to the data page security check the data page security features under the white light features under the UV light Click on the <Scan> to scan the visa data page
    233. 233. 6.1 Approve Visa Step 6The data read from the visa sticker willbe verified against the data in thedatabase. Any mismatch fields will beshown in red, else green signifiessuccess
    234. 234. 6.1 Approve Visa Step 7A notification message box will appear toindicate that the visa is ready for issuance
    235. 235. Chapter 6: Quality Check Visa• 6.1 Approve Visa• 6.2 Reject Visa
    236. 236. 6.2 Reject VisaStep 1 Select the record corresponding to the visa for quality checking
    237. 237. 6.2 Reject VisaStep 2 Click on <OK> to proceed to read visa information
    238. 238. 6.2 Reject VisaStep 3 Click on <White> tab to check the datapage security features under the white light Click on the <Scan> to scan the visa datapage
    239. 239. 6.2 Reject Visa Step 4 The officer will then have to select <Fail> in order to make another visa for this recordIn cases of a visa with errors, themismatched data will be displayed in redas shown
    240. 240. 6.2 Reject VisaStep 5 When selecting QC failed, the reason would need to be selected from the dropdown listClick on <Select> to confirm theselected reason
    241. 241. 6.2 Reject VisaStep 6 A message box will be shown notifying that the visa has been QC failed. The record is automatically resent to production
    242. 242. Visa Issuance System• Chapter 1: Enrollment System• Chapter 2: Payment System• Chapter 3: Approval System• Chapter 4: Personalisation System• Chapter 5: Quality Check System• Chapter 6: Issuance System• Chapter 7: Report• Chapter 8: Authentipass System• Chapter 9: System Configuration
    243. 243. Chapter 6: Issuance System• 6.1 Issue Visa to the Applicant• 6.2 Issue Visa to Proxy• 6.3 Reject Visa Issuance
    244. 244. 6.1 Issue Visa to the ApplicantStep 1 Click on “Issuance” tab to go to Issuance System
    245. 245. 6.1 Issue Visa to the ApplicantStep 2 Select the search criteria and enter the value to search onClick on <Search> tosearch for the passportto be issued Click on <View All> to list all applications that are pending for issuance.
    246. 246. 6.1 Issue Visa to the ApplicantStep 3 If Search by “Application ID” is selected, key in the Application ID of visa to be issued into the textbox Click on <Search> to search for the application
    247. 247. 6.1 Issue Visa to the ApplicantStep 4 If the visa has completed production & QC and is available for issuance, the data will be retrieved and displayed Click on <Read MRZ> and swipe the visa’s MRZ line to retrieve the MRZ information
    248. 248. 6.1 Issue Visa to the ApplicantStep 5 The visa’s MRZ information will display and automatically matched against the data in the database Click on <Issue> to issue the visa
    249. 249. 6.1 Issue Visa to the ApplicantStep 6 Notification message will display upon successful update of the issuance status
    250. 250. Chapter 6: Issuance System• 6.1 Issue Visa to the Applicant• 6.2 Issue Visa to Proxy• 6.3 Reject Visa Issuance
    251. 251. 6.2 Issue Visa to ProxyStep 1 Click on “Issuance” tab to go to Issuance System
    252. 252. 6.2 Issue Visa to ProxyStep 2 Select the search criteria and enter the value to search onClick on <Search> tosearch for the visa tobe issued Click on <View All> to list all applications that are pending for issuance.
    253. 253. 6.2 Issue Visa to ProxyStep 3 If Search by “Application ID” is selected, key in the Application ID of visa to be issued into the textbox Click on <Search> to search for the application
    254. 254. 6.2 Issue Visa to ProxyStep 4 Click on <Read MRZ> and swipe the visa’s MRZ line to retrieve the MRZ information Once the visa’s MRZ information has been read and displayed successfully, click on <Third Party Issue> to capture the proxy information
    255. 255. 6.2 Issue Visa to ProxyStep 5 Fill in the proxy’s information into the textboxes Click on <Issue Passport> to save the proxy’s information before handing over the passport with visa to the proxy
    256. 256. 6.2 Issue Visa to ProxyStep 6 A notification message will display upon successful update of the issuance status
    257. 257. Chapter 6: Issuance System• 6.1 Issue Visa to the Applicant• 6.2 Issue Visa to Proxy• 6.3 Reject Visa Issuance
    258. 258. 6.3 Reject Visa IssuanceStep 1 Click on “Issuance” tab to go to the Issuance System. Then, click on “E-Visa Issuance” to proceed with visa issuing
    259. 259. 6.3 Reject Visa IssuanceStep 2 Select the search criteria and enter the value to search onClick on <Search> tosearch for the visa tobe issued Click on <View All> to list all applications that are pending for issuance.
    260. 260. 6.3 Reject Visa IssuanceStep 3 If Search by “Application ID” is selected, key in the Application ID of visa to be issued into the textbox Click on <Search> to search for the application
    261. 261. 6.3 Reject Visa IssuanceStep 4 Click on <Read MRZ> and swipe the visa’s MRZ line to retrieve the MRZ information
    262. 262. 6.3 Reject Visa IssuanceStep 5 The MRZ information will display on the screen. Data in bold indicates that the data from the visa’s MRZ does not matched the data in the database. Click on <Reject> to reject issuance of the visa.
    263. 263. 6.3 Reject Visa Issuance Step 6 Enter supervisor‘s user name and password.Click on <Login> to login usingthe provided credentials
    264. 264. 6.3 Reject Visa IssuanceStep 7 Select the action whether to repersonalise the rejected visa or to reject without action Reject Visa Issuance
    265. 265. 6.3 Reject Visa IssuanceStep 8 If action selected is “Re-Personalise”, select the reject reason from the dropdown list Enter the explanatoryClick on <Reject Issuance> notes in the Remarks fieldto reject the visa.
    266. 266. 6.3 Reject Visa IssuanceStep 9 A notification message will display upon successful rejection of the passport
    267. 267. Visa Issuance System• Chapter 1: Enrollment System• Chapter 2: Payment System• Chapter 3: Approval System• Chapter 4: Personalisation System• Chapter 5: Quality Check System• Chapter 6: Issuance System• Chapter 7: Report• Chapter 8: Authentipass System• Chapter 9: System Configuration
    268. 268. Chapter 7: Report• 7.1 Standard Report
    269. 269. 7.1 Standard ReportStep 1 Click on “Report” link to go to the report module
    270. 270. 7.1 Standard ReportStep 2 List of standard reports will appear.
    271. 271. 7.1 Standard ReportStep 3 Click on the + symbol to hide the report list Click on the report title to generate report The report filters will appear
    272. 272. 7.1 Standard ReportStep 4 Click on <View Report> to generate the report based on the options Click on the calendar icon to selected from the report filters select a date Tick on the required options from the dropdown list
    273. 273. 7.1 Standard ReportStep 5 The report is generated and displayed Click on the double arrows to hide the report filters for larger view of the report
    274. 274. 7.1 Standard ReportStep 6 The report filters is hidden Click here to go to the last page
    275. 275. 7.1 Standard ReportStep 7 The report summary will be seen
    276. 276. 7.1 Standard ReportStep 8 Click on the printer icon to print the report To export the report, select the file format first Click on “Export”
    277. 277. 7.1 Standard ReportStep 9 Click on <Save> to save the report with the suggested file name.
    278. 278. 7.1 Standard ReportStep 10 Select the location to save the report Click on <Save> to save the report to the selected location
    279. 279. Visa Issuance System• Chapter 1: Enrollment System• Chapter 2: Payment System• Chapter 3: Approval System• Chapter 4: Personalisation System• Chapter 5: Quality Check System• Chapter 6: Issuance System• Chapter 7: Report• Chapter 8 : Authentipass System• Chapter 9 : System Configuration
    280. 280. Chapter 8: Authentipass System• 8.1 Create New User• 8.2 Assign User to Group• 8.3 Change Password• 8.4 Reset Password
    281. 281. 8.1 Create New UserStep 1 Enter username and password Click on the <Submit> button to login using the provided user credentials
    282. 282. 8.1 Create New UserStep 2 The main menu shows the modules accessible to the user. The welcome screen will appear upon successful login
    283. 283. 8.1 Create New UserStep 3 Type in a login name, password and full name for the new user. Click on <Insert new user>. Click on “User Administration”
    284. 284. Chapter 8: Authentipass System• 8.1 Create New User• 8.2 Assign User to Group• 8.3 Change Password• 8.4 Reset Password
    285. 285. 8.2 Assign User to GroupStep 1 Click on the “Access Management” link
    286. 286. 8.2 Assign User to GroupStep 2 Click on <Add User to Group> Click on “User to Group” Select login name for the user, then the name of the group the user is to be assigned to from the drop down menus
    287. 287. Chapter 8: Authentipass System• 8.1 Create New User• 8.2 Assign User to Group• 8.3 Change Password• 8.4 Reset Password
    288. 288. 8.3 Change PasswordStep 1 Click on the “Change Password” link
    289. 289. 8.3 Change PasswordStep 2 Enter old password and new password (twice) Click <Ok >to replace old password with the new one
    290. 290. Chapter 8: Authentipass System• 8.1 Create New User• 8.2 Assign User to Group• 8.3 Change Password• 8.4 Reset Password
    291. 291. 8.4 Reset PasswordStep 1 Click on the “Change Password” link
    292. 292. 8.4 Reset Password Step 2 Click <Ok >to reset password to the default one Select login name, and enter default passwordClick on “Reset Password”
    293. 293. Visa Issuance System• Chapter 1: Enrollment System• Chapter 2: Payment System• Chapter 3: Approval System• Chapter 4: Personalisation System• Chapter 5: Quality Check System• Chapter 6: Issuance System• Chapter 7: Report• Chapter 8 : Authentipass System• Chapter 9 : System Configuration
    294. 294. Chapter 9: System Configuration• 9.1 Lookup Table Maintenance• 9.2 Delete Incomplete Transaction
    295. 295. Login Into System ConfigurationStep 1 Enter username and password Click on the <Submit> button to login using the provided user credentials
    296. 296. 9.1 Lookup Table Maintenance• 9.1.1 Application Reason• 9.1.2 Branch• 9.1.3 Document Type• 9.1.4 Entry Type• 9.1.5 Fee• 9.1.6 Issuance Reject Reason• 9.1.7 Payment Method• 9.1.8 Reject Reason• 9.1.9 Residential Status• 9.1.10 Scanned Document• 9.1.11 Visa Class• 9.1.12Visit Purpose• 9.1.13 Location• 9.1.14 Location Configuration
    297. 297. 9.1.1 Application Reason – AddStep 1 New Click on “Lookup Table Maintenance” link
    298. 298. 9.1.1 Application Reason – Add NewStep 2 Click on <Insert> to add new application reason.
    299. 299. 9.1.1 Application Reason – Add NewStep 3 Fill in the new application reason’s details. Click on <Submit> to save the new application reason into the database.
    300. 300. 9.1.1 Application Reason – EditStep 1 Click on <Edit> to update the application reason’s details
    301. 301. 9.1.1 Application Reason – EditStep 2 After updating the details, click on <Update> to save the updated details into the database
    302. 302. 9.1.2 Branch – Add NewStep 1 Click on <Insert> to add new branch
    303. 303. 9.1.2 Branch – Add NewStep 2 Fill in the branch’s details accordingly and click on <Submit> to save the new branch into the database
    304. 304. 9.1.2 Branch – EditStep 1 Click on <Edit> to update the branch’s details
    305. 305. 9.1.2 Branch – EditStep 2 After updating the details, click on <Update> to save the updated information into the database
    306. 306. 9.1.2 Branch – DeleteStep 1 Click on <Delete> delete the branch
    307. 307. 9.1.2 Branch – DeleteStep 2 A confirmation message will display upon clicking on <Delete>. Click on <Ok> to confirm .
    308. 308. 9.1.3 Document Type – Add NewStep 1 Click on <Insert> to add new Visa Type
    309. 309. 9.1.3 Document Type – Add NewStep 2 Fill in the details and click on <Submit> to save the details of the new visa type.
    310. 310. 9.1.3 Document Type – EditStep 1 Click on <Edit> to update the visa type
    311. 311. 9.1.3 Document Type – EditStep 2 After updating the details, click on <Update> to save the updated details into the database
    312. 312. 9.1.3 Document Type – DeleteStep 1 Click on <Delete> to delete the visa type
    313. 313. 9.1.3 Document Type – DeleteStep 2 Click on <OK> to confirm
    314. 314. 9.1.4 Entry Type– Add NewStep 1 Click on <Insert> to add new entry type
    315. 315. 9.1.4 Entry Type – Add NewStep 2 Fill in the details and click on <Submit> to save the new entry type into the database
    316. 316. 9.1.4 Entry Type – EditStep 1 Click on <Edit> to update the entry type
    317. 317. 9.1.4 Entry Type– EditStep 2 After updating the details, click on <Update> to save the updated details into the database
    318. 318. 9.1.4 Entry Type – DeleteStep 1 Click on <Delete> to delete the entry type
    319. 319. 9.1.4 Entry Type – DeleteStep 2 Click on <OK> to confirm
    320. 320. 9.1.5 Fee – Add NewStep 1 Click on <Insert> to add new fee
    321. 321. 9.1.5 Fee – Add NewStep 2 Fill in the details and click on <Submit> to save the new fee into the database
    322. 322. 9.1.5 Fee – EditStep 1 Click on <Edit> to update the fee
    323. 323. 9.1.5 Fee – EditStep 2 After updating the fee, click on <Update> to save the updated details into the database.
    324. 324. 9.1.5 Fee – DeleteStep 1 Click on <Delete> to delete the fee
    325. 325. 9.1.5 Fee – DeleteStep 1 Click on <OK> to confirm
    326. 326. 9.1.6 Issuance Reject Reason –Step 1 Add New Click on <Insert> to add new reason for rejecting visa issuance
    327. 327. 9.1.6 Issuance Reject Reason –Step 2 Add New Fill in the details and click on <Submit> to save the new reason into the database.
    328. 328. 9.1.6 Issuance Reject Reason –Step 1 Edit Click on <Edit> to update the reason
    329. 329. 9.1.6 Issuance Reject Reason –Step 2 Edit After updating the details, click on <Update> to save the updated details into the database.
    330. 330. 9.1.6 Issuance Reject Reason –Step 1 Delete Click on <Delete> to delete the reason
    331. 331. 9.1.6 Issuance Reject Reason –Step 2 Delete Click on <OK> to confirm
    332. 332. 9.1.7 Payment Method – Add NewStep 1 Click on <Insert> to add new payment method
    333. 333. 9.1.7 Payment Method – Add NewStep 2 Fill in the details and click on <Submit> to save the new payment method into the database
    334. 334. 9.1.7 Payment Method – EditStep 1 Click on <Edit> to update the details

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