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brianbranch.com




                  Closing the Online Sale
                  Rob Swick


                    New Brunsw...
Times Have Changed




               Closing the Online Sale
Benefits of Online Booking
     ✓ Staffing, efficiency
     ✓ Customer benefits
     ✓ Other reasons




                     ...
“it takes the burden off of the operator to answer the
question ‘do you have a room on this night?’ and lets the
consumer ...
Closing the Online Sale
Benefit 1: Less Staffing Time & Hassle
   !
       No physical space
   !
       Booking online anytime
   !
       Client c...
Benefit 2: Customer Benefits
 !
     Provides consistent customer experience
 !
     Customers can book anytime
 !
     Don’...
Benefit 3: Additional Reasons
 !
     GDS connection to Expedia, etc.
 !
     POS and other integration
 !
     Email etc. ...
Thank you
http://www.cultureandcommunities.ca
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Closing the Online Sale - Moncton

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Transcript of "Closing the Online Sale - Moncton"

  1. 1. brianbranch.com Closing the Online Sale Rob Swick New Brunswick Moncton
  2. 2. Times Have Changed Closing the Online Sale
  3. 3. Benefits of Online Booking ✓ Staffing, efficiency ✓ Customer benefits ✓ Other reasons Closing the Online Sale
  4. 4. “it takes the burden off of the operator to answer the question ‘do you have a room on this night?’ and lets the consumer find this out on their own... In the first year 50% of our reservations were online, and now almost 80% of the reservations are being done online.” Closing the Online Sale
  5. 5. Closing the Online Sale
  6. 6. Benefit 1: Less Staffing Time & Hassle ! No physical space ! Booking online anytime ! Client can change booking Closing the Online Sale
  7. 7. Benefit 2: Customer Benefits ! Provides consistent customer experience ! Customers can book anytime ! Don’t miss a sale ! Online bookers may be best customers ! Adds functionality to site Closing the Online Sale
  8. 8. Benefit 3: Additional Reasons ! GDS connection to Expedia, etc. ! POS and other integration ! Email etc. often integrated ! Great for groups Closing the Online Sale
  9. 9. Thank you http://www.cultureandcommunities.ca
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