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FINEOS: Crowd Sourcing Rules!

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Presented to FInancial Executives Conference to help them improve their performance through the use of social media and crowd sourcing

Presented to FInancial Executives Conference to help them improve their performance through the use of social media and crowd sourcing

Published in: Technology, Business

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Transcript

  • 1. YES WE CAN
    How to Win Using Social Technologies
    Barry Libert, Chairman and CEO, Mzinga
    Thursday, November 6, 2008
  • 2. Be the change you wish to see in the world. - Ghandi
  • 3. SOMETHING BIG HAPPENED.
    CHANGE YOU CAN BELIEVE IN.
    HOW YOU CAN GET STARTED.
  • 4. Something big happened.
  • 5. WE voted. He won.
  • 6. 1. A MORE EFFICIENT CAMPAIGN
  • 7. 2. A SOCIAL PLATFORM
  • 8. 3. COMMUNITY-BASED ACTIVITIES
  • 9. 905% more Youtube views
    380% more Facebook friends
    $639M
    280% more Twitter followers
    380% more MySpace supporters
  • 10. YOU CAN WIN TOO!
  • 11. Three Industry Problems
    Customer Retention – 1 in 5 will defect
    Employee Knowledge – Aging population
    Generating New Business – Increased revenues
  • 12. You are not alone. Employees and Customers Feel Like This.
  • 13.
  • 14. Change youcan believe in.
  • 15. A NEW BUSINESS MODEL
  • 16. SOCIAL TECHNOLOGIES
  • 17. COMMUNITY BASED INITIATIVES
  • 18. 200+ ENTERPRISE CUSTOMERS
    STRATEGY, SOCIAL SOFTWARE, MODERATION, ANALYTICS
    2 BILLION INTERACTIONS/MONTH
    57 MILLION USERS
  • 19. LEADING BRANDS ARE STARTING
  • 20. How you can get started.
  • 21. #1. SUPPORT CUSTOMERS
  • 22. Create forums
    Build communities.
  • 23. Customers will be 50% more loyal
  • 24. Save87% on customer support costs
  • 25. YES YOU CAN
  • 26. #2. DRIVE LEADS
  • 27. Sponsor contests
    Join Social networks.
  • 28. 56% of Americans say they feel “a stronger connection with, and better served by, companies they can interact with in a social media environment”
  • 29. Have customers who are willing to spend54% more
  • 30. YES YOU CAN
  • 31. #3. IMPROVE PRODUCTIVITY
  • 32. Start an Idea share.
    Use polls, ratings, and reviews.
  • 33. Receive 2x more positive feedback from employees and customers.
  • 34. Save money during budget cuts and times of financial crisis.
  • 35. YES YOU CAN
  • 36.
  • 37. He won. You can too!
  • 38. The Future of Business is Social
    THANK YOU!
    www.mzinga.com
    barry@mzinga.com
    Twitter: @blibert
    THANK YOU!
    38