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http://www.BlackBox.com/go/VoIPBX | Learn the basics about voice over IP (VoIP), pros and cons, how it works, and the benefits it provides to businesses that choose to use it. Plus, we’ll take a look …

http://www.BlackBox.com/go/VoIPBX | Learn the basics about voice over IP (VoIP), pros and cons, how it works, and the benefits it provides to businesses that choose to use it. Plus, we’ll take a look at the newest voice communications products on the market to help SMBs migrate to VoIP easily and affordably, including SIP phones and hybrid PBX VoIP gateways.

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  • 1. Hybrid PBXVoIP GatewaysMaking VoIP migration simpleand cost-effective for small andmedium businesses.Hosted by:Mike McCurry, Global Product ManagerAlex Hannouf, Product Engineer
  • 2. What Is VoIPVoIP is an acronym for Voice Over Internet Protocol, or in more commonterms, phone service over the Internet.If you have a reasonable-quality Internet connection, you can get phoneservice delivered through your Internet connection instead of from yourlocal phone company.2
  • 3. Why Would I Want VoIPOne major advantage of VoIP and Internet telephony is that it avoids thetolls charged by ordinary telephone services that use the standard publicswitched telephone network.Another money-saving fact about VoIP is that since VoIP uses yourbroadband Internet connection for its delivery, customers do not payfederal USF and FCC line charges and pay lower federal excise tax.3
  • 4. Why Would I Want VoIPTop 5 reasons to switch to VoIP:1. Less Expensive Phone Service: By dropping traditional phone service and switching to VoIP, consumers typically save a significant amount of money on their monthly phone service.2. Affordable Long-Distance and International Calling: VoIP service providers offer unlimited local and long-distance calls to the United States and Canada for a low, flat monthly rate, usually between $15 to $30. International VoIP calls typically cost just a few cents per minute.3. Free Calling Features: VoIP users enjoy a variety of free calling features, for which they were charged extra with traditional phone service. Those features include voicemail, caller ID, call conferencing, call waiting, call forwarding, and many others. Furthermore, businesses can obtain extra numbers (also known as virtual numbers) so out-of-town customers can dial a local number to reach the VoIP user easily and affordably.4
  • 5. Why Would I Want VoIPTop 5 reasons to switch to VoIP (continued):4. Convenience: What many VoIP users enjoy most about their phone service is the convenience. People place and receive phone calls in much the same way they did with traditional phone service.5. Mobility: Most VoIP providers allow users to take their VoIP service with them anywhere in the world. With high-speed Internet and a VoIP phone, callers can place and accept VoIP calls from any location, at any time, at no additional charge.5
  • 6. Why Would I Want VoIPJust like any other technology, VoIP has a few cautionary points,such as: » VoIP services don’t function during power outages without battery backup. » Some VoIP subscribers must manually enter their current address on-line to be identified by a 911 dispatcher. » Poor broadband Internet connections can cause call quality problems.But these challenges depend on the service provider and will likely be resolved in the near future.6
  • 7. Why Would I Want VoIPHere are the top reasons why companies want to adopt VoIP: Reason Percentage Lower telecommunications costs 66% Desire to merge voice and data networks 43% Increase collaboration benefits in two or more areas 36% Ease of management 31% Scalability 24%7
  • 8. Product LineBlack Box has introduced a complete IP PBX system that is easy to useand manage, and will grow alongside a business. This IP PBX phonesystem makes communications easier and more cost-effective forsmall and medium businesses.IP PBX systems are still relatively out of reach for many small businessesbecause of high cost. Black Box’s technology is affordable for the SMBmarket while leveraging the flexibility, performance, and cost savings madeavailable by VoIP.8
  • 9. Product ValueOur Hybrid PBX VoIP Gateways give you asolution that is simple and of exceptional value: » High performance » Feature-rich » Low total cost of ownership » Intuitive and easy to use » Increases competitive advantage9
  • 10. Customer Choice GuidelinesDeploys quickly and easily. » Reduced installation time » Uniform management interfacePay less for high quality. » Carrier-grade echo cancellation » Integrated firewall, access-control list, and intrusion detection » No hidden extras—extensions, Interactive Voice Responses (IVRs), conferencing…Scale your delivery. » Migrate easily from analog to IP » Least-cost call routing » Flexibly add more extensions at no extra cost » Add IRV without software license requirementsFuture-proof core solution. » Integrate video calling at no extra cost10
  • 11. Complete SolutionGet all these features in one device.IPBX Series » Dual gateway » Call server » PBX The IPBX handles switching and connecting of both VoIP calls and analog telephone calls, enabling customers to reduce long-distance phone charges. With the IPBX phone systems, separate networks are no longer necessary for voice and data communications. A single line to a user handles Internet access, VoIP, and a traditional voice call.11
  • 12. Contributing Factors for Market PenetrationValue proposition: » SMB is today’s business driver » Absence of major vendor in the SMB space » Low return on investment (ROI) for hosted solutions » Universality of the Internet protocol » Lowest total cost of ownership in the market » Flexibility of the IPBX solution12
  • 13. IPBX424 and IPBX1224Business phone systems for small-size businesses.Office gateways: » Foreign eXchange Office (FXO) interfaces (various)—Telco » Foreign eXchange Subscriber (FXS) interfaces (two)—Fax » Integrated security features » Mainstream VoIP features » Ideal for SOHO, growing SMB, rural telco, branch offices… » xDSL or cable service » 100-Mbps Ethernet13
  • 14. Software Features Phone Provisioning Call Features » Automatic plug-and-play process » Traditional PBX features » Black Box DTIP-series, Yealink, » Follow me Snom, Aastra » Dial-by-name directory » Expansion modules » Call monitoring » Direct inward dialing User Provisioning » Flexible incoming call routing » Bulk provisioning option » Failover outgoing call routes » Template assignment » Remote users » Mobile phone dispatch » Multisite option » Point-to-point video calling Audio Conferencing » URI calling » Meet-me style room » Corporate callback » Participant code access » Caller ID flexible options » Moderator lock » Call detail records14 » Music-on-hold per conference
  • 15. Software Features (Continued) Ring Groups Automated Attendant » Ring all at once » Unlimited steps » Ring in sequence » Cascaded IVRs » Ring audio-out » On-demand time frames » Time-day-date service Call Queues » Music-on-hold (GSM files, audio-in) » Agent login » User authentication » Skill-based routing » Custom sound manager (GSM) » Priority queuing Voicemail Intercom and Paging » Deposited on USB memory stick » Zone » Custom voicemail greetings » Overhead (PA) » Voicemail-to-e-mail » Extension » Voicemail forwarding » Desktop15
  • 16. System Features System Management Ethernet Interfaces » Web-based (http) administrator » 10/100 Ethernet interface » 1 WAN port » Remote management capability » 3 LAN ports » Web-based user portal » Operator console for call handling Security » Backup and restore configuration » Blacklist per IP range » PBX and network diagnostics » SIP intrusion detection with automatic blocking Network Services » Embedded firewall » DHCP client and server » Access control list for SIP registration » NTP client and server » TFTP server » LAN and WAN monitoring16
  • 17. Trunk Features Trunks » Analog PSTN (4 or 12 FXO) » SIP/IP/Ethernet » Music-on-hold per trunk SIP Interface » Version 2.0 » VoIP provider templates » NAT traversal for remote extensions » Flexible service provider header option (P-asserted identity) » Support for a range of source IP addresses on a single trunk » DTMF modes—RFC2833, SIP info, inband, auto Codecs » G.711 u-law/a-law » H.26417
  • 18. Installation Ex.—Unified Communications Is HereSimple and affordable communications for SMBs.18
  • 19. Customer Characteristics » Greenfield environment » Large presence of IP peripherals » Remote location requirements » Mobile workforce requirements » PBX performance requirements with limited port capacity19
  • 20. Attributes and Advantages » Leverage existing investment in IP infrastructure » Reduced capital expenditure » Reduced operating expenses » Simplified system configuration and expansion » Conformance to standards » Client-server design » Enterprise-wide application support » Wide availability of applications and station features20
  • 21. Market Sectors Law Offices » Easily track billing to customers » Records that keep better account of events » Be always reachable for your clients » User control of forwarding profile » Voicemail to e-mail—be in contact even when you are in court Hospitality and Tourism » Easily track billing to customers » Enhance workflow and sound more professional by using the IVR to direct calls » Music-on-hold advanced options—advise clients of self-serve promotions21
  • 22. Market Sectors Healthcare » Enhanced monitoring using video » Improve patient flow • IVR • Queues • Skill-based call routing » Provides extended hours service • Voicemail to e-mail • Find-me/Follow-me » Music-on-hold advanced options Mechanic Services » Park and page—automatic answer and alert » Out-of-hours services » Desktop paging » Music-on-hold advanced options22
  • 23. Market Sectors Financial Services » Be reachable on the road » Immediate access to information— voicemails are delivered to a smartphone » Work from home as if you are in the office » Group pick-up » On-demand conference calls—no additional booking or e-mails required » Music-on-hold advanced options23
  • 24. End-User Key Value Points » Low start-up cost » Low maintenance cost » Hot-plug a phone anywhere in the office (Ethernet) » Roam outside of the office (SIP) and still keep your number » Reduce telephony costs significantly by leveraging the Internet (long-distance) » Increase productivity and eliminate downtime (work from home) » Use a low-end VoIP phone or soft-client application » Manage incoming calls selectively (auto-attendant) » Keep up with latest trends in call handling » Integrate with other communications technology (CRM) » FXO gateway24
  • 25. Installer Enabling ToolsThe following tools were developed to save time and effort duringthe initial installation and ongoing support of the product: » Phones can be automatically configured » User data is imported with one click » Secure remote access capability » Intuitive Web configuration wizard in multiple languages25
  • 26. Summary Points » Users: The target market for the IPBX424 and IPBX1224 is a business location with up to 60 users. Unlike most vendors, Black Box does not limit or charge extra for additional users or extensions and there are no license fees. » Phone Agnostic: The IPBX series works with many phones and is tested for interoperability with Black Box DTIP-series phones. The auto-provisioning feature allows for a seamless integration with these IP phones and reduces the installation time dramatically. » Voicemail: IPBX supports traditional voicemail services (dial a # to retrieve, MWI on phones, 3 greeting levels). It also supports voicemail to e-mail where the e-mail is stored as a .WAV file and e-mailed to each user. Voicemail box size is only limited to the size of the USB drive that a user installs.26
  • 27. Summary Points » Automated Attendant (AA): We have a very flexible system to allow configuration of AA where a user can create custom settings based on combo boxes and GUI tools, therefore little or no real training is required. The AA is enhanced by features such as: “Time of Day Service,” ability to easily add customized voice prompts/messages, fax detection, ability to add as many AA as you want (multiple languages) and more. » VoIP and SIP: SIP trunking is supported out of the box; no additional fees or licensing required. The SIP trunking can easily be deployed in the inbound/outbound call handling rules and can be used to connect two or more offices together in a branch office network topology.27
  • 28. Questions? Need Additional Information? »Contact one of our IPBX experts today at 724-746-5500. »Visit blackbox.com/go/VoIPBX28
  • 29. Thank you!