Jumper Cables: Restart Adoption After Go-Live

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bbcon 2013

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Jumper Cables: Restart Adoption After Go-Live

  1. 1. Jumper Cables…Restarting User Adoption after go-live PRESENTED BY GILMAN SULLIVAN 10/23/2013 #bbcon 1
  2. 2. Resistance is thought transformed into feeling. Change the thought that creates the resistance, and there is no more resistance. Robert Conklin Read more at http://www.brainyquote.com/quotes/keywords/resistance.html# sY3Pis5cTOGEplqJ.99 “ HELLO, GILMAN, AH, UHM, GEE, LIKE WE AH BUILT IT AND AH THEY AREN’T USING IT” Paralyze resistance with persistence. Woody Hayes 10/23/2013 #bbcon 2
  3. 3. OUTLINE • Context - Me - Your expectations • Foundation - PA Entrprenurial Effort to change Allowed to not change • Need - Get their attention Listen to concerns Move beyond the fluff/chaff Deal with the issues Establish expectations and accountability • What is/is not needed….10 to 30 % tech the rest is people and process • Steps 10/23/2013 #bbcon 3
  4. 4. PASTE XLS CHART IN AREA BELOW, MATCH DESTINATION FORMAT, CHART STYLE SAVED IN PPT 6 5 4 Series 1 Series 2 Series 3 3 2 1 0 Category 1 10/23/2013 #bbcon Category 2 Category 3 4 Category 4
  5. 5. TWEET ABOUT YOUR SESSION #SESSION #PRESENTER 10/23/2013 #bbcon #TRACK 5

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