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“None of us is as smart as all of us.”

Welcome to the
webinar!
① What are Communities of Practice?
② Your Role as Community Champion.
③ Essentials of Online Community Management.
④ Lead...
How would you
define a
Community of Practice?
Communities of
Practice
are groups of people
who share a passion for something
they do and learn how to do it better
as th...
Domain
Community
Practice
Community of Practice
①

②
③

Domain
Community
Practice
The Elevator Pitch
Please describe the Knowledge Gateway
to a potential partner in 1-2 sentences
covering the three aspect...
Your Role as
Community Champion
Know your Objectives
Promote the Knowledge Gateway
Listen and identify demand
Provide meaningful content

Create the envir...
Listen and
identify demand.
Essentials of Online Community
Management.
How can you find out
what your
community wants?
Get busy
behind the scenes.
Provide meaningful content.
Focus on domain and objectives.
Supply based on identified demand.

Check other networks and s...
Create the
environment for
conversations &
learning
Be a role model.

Welcome newcomers; set the tone.

Nurture your powers users; feature
active members.
90 - 9 - 1
What is the 90 - 9 – 1 rule?
How does it relate to your
community and your role
as community champion?
Lurkers need love too: make engagement
easy.

Create a rhythm for your community:
regular discussions; webinars; newslette...
“I like to
listen. I have
learned a
great deal
from
listening
carefully.”
Ernest Hemingway
Leading Online
Conversations
What drew you to the
e-discussion?
Why did you spend
time on it?
Starting & facilitating e-discussions
Identify subjects of interest to your
community.
Plan. Minimum one month ahead.
Iden...
Develop & share a Concept Note
Gather early contributors behind the
scenes.
Write an irresistible invitation.

Ask concret...
Avoid technical jargon.
Know the language & the tone of your
community.
Keep the discussion focused.
Keep a balance betwee...
Thank you!
Essentials of Online Community Management - Webinar for UN Women's Knowledge Gateway Community Champions
Essentials of Online Community Management - Webinar for UN Women's Knowledge Gateway Community Champions
Essentials of Online Community Management - Webinar for UN Women's Knowledge Gateway Community Champions
Essentials of Online Community Management - Webinar for UN Women's Knowledge Gateway Community Champions
Essentials of Online Community Management - Webinar for UN Women's Knowledge Gateway Community Champions
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Essentials of Online Community Management - Webinar for UN Women's Knowledge Gateway Community Champions

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This slide deck was used for a webinar for Community Champions of the Knowledge Gateway - www.empowerwomen.org - a global network on women's economic empowerment.
The webinar covered tips on online community facilitation.

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Transcript of "Essentials of Online Community Management - Webinar for UN Women's Knowledge Gateway Community Champions"

  1. 1. “None of us is as smart as all of us.” Welcome to the webinar!
  2. 2. ① What are Communities of Practice? ② Your Role as Community Champion. ③ Essentials of Online Community Management. ④ Leading Online Conversations. ❺ Your Questions.
  3. 3. How would you define a Community of Practice?
  4. 4. Communities of Practice are groups of people who share a passion for something they do and learn how to do it better as they interact.
  5. 5. Domain
  6. 6. Community
  7. 7. Practice
  8. 8. Community of Practice ① ② ③ Domain Community Practice
  9. 9. The Elevator Pitch Please describe the Knowledge Gateway to a potential partner in 1-2 sentences covering the three aspects: ① ② ③ Domain Community Practice
  10. 10. Your Role as Community Champion
  11. 11. Know your Objectives Promote the Knowledge Gateway Listen and identify demand Provide meaningful content Create the environment for conversations and learning
  12. 12. Listen and identify demand. Essentials of Online Community Management.
  13. 13. How can you find out what your community wants?
  14. 14. Get busy behind the scenes.
  15. 15. Provide meaningful content. Focus on domain and objectives. Supply based on identified demand. Check other networks and stay abreast of latest news and developments. Engage specialists.
  16. 16. Create the environment for conversations & learning
  17. 17. Be a role model. Welcome newcomers; set the tone. Nurture your powers users; feature active members.
  18. 18. 90 - 9 - 1 What is the 90 - 9 – 1 rule? How does it relate to your community and your role as community champion?
  19. 19. Lurkers need love too: make engagement easy. Create a rhythm for your community: regular discussions; webinars; newsletters. Be specific how members can and should contribute.
  20. 20. “I like to listen. I have learned a great deal from listening carefully.” Ernest Hemingway
  21. 21. Leading Online Conversations
  22. 22. What drew you to the e-discussion? Why did you spend time on it?
  23. 23. Starting & facilitating e-discussions Identify subjects of interest to your community. Plan. Minimum one month ahead. Identify resource persons.
  24. 24. Develop & share a Concept Note Gather early contributors behind the scenes. Write an irresistible invitation. Ask concrete questions. Focus on a specific subject. Plan up to three phases.
  25. 25. Avoid technical jargon. Know the language & the tone of your community. Keep the discussion focused. Keep a balance between interpersonal and ‘corporate’ questions.
  26. 26. Thank you!
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