Earthlink Business
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  • These are for your use as needed….optional
  • These are for your use as needed….optional
  • These are for your use as needed….optional
  • Color key: Green = Intracity Fiber Yellow = Switch Red = POP/Interconnection Point Blue = IP Gateway Purple = Served Market/COs


  • 1. EarthLink Business Bill Lorenz [email_address] 978-404-1789
  • 2.
    • Company Overview
    New Edge Networks and Deltacom have combined to form EarthLink Business.
  • 3. Company Mission Anytime, anywhere, EarthLink keeps customers connected. Our leading-edge Internet, communications and managed IP services deliver the superior and secure experience our customers value and trust.
  • 4. Company Summary
    • EarthLink, Inc (NASDAQ: ELNK) is a leading provider of Internet Protocol (IP) infrastructure and services to medium-sized and large businesses, enterprise customers, and over 1.5 million residential customers across the United States.
    • EarthLink Consumer is a leading Internet Service Provider connecting people to the power and possibilities of the Internet.
    • EarthLink Business provides a comprehensive suite of nationwide IP network solutions, voice and managed services supported by an experienced team of professionals focused on best-in-class customer care. Our cost-effective, reliable services help organizations of all sizes and across industries including retail, healthcare, finance and government.
  • 5. Company Summary
    • Strong Financial Position
    • EarthLink (NASDAQ: ELNK) has generated over $1 billion dollars in revenue over the most recent twelve months and is well-positioned to strategically support the needs of customers going forward.
    • Stats & Facts
      • Customers: Over 1.6 million
      • Revenue: Over $1 billion (most recent 12 months)
      • Employees: Over 3,000
      • EarthLink Business Infrastructure:
        • Operates a nationwide IP network with underlying fiber assets in 30 of the top 50 MSAs in the country
        • 1,322 Central Offices Nationwide
        • Fiber Optic Network
            • 27 states
            • 71 Metro Rings
            • 55 IP and circuit-based switches
            • Over 28,000 Miles in Total Fiber Transport
  • 6. Voice of the Customer Program
    • To best serve our customers, EarthLink Business measures and aims to achieve these 7 key VOC initiatives:
      • Fast Order Interval
      • Done Right the First Time Install
      • Personalized Care
      • A Customer Portal that Delights
      • Accurate Billing
      • Network Stability
      • Timely Maintenance Response
    New Edge Networks and Deltacom have combined to form EarthLink Business.
  • 7. Award-Winning Service Provider
    • 2008 Communications Innovator Award for Most Innovative Competitive Carrier — New Paradigm Resources Group
    • 2008 North American Telecommunications Service of the Year Award for breakthrough development of MPLS over DSL — Frost & Sullivan
    • 2008 North American Customer Value Award for best business portal for large and distributed enterprises — Frost & Sullivan
    *Awarded to New Edge Networks, an EarthLink company (now dba EarthLink Business)
  • 8.
    • EarthLink Business
    • Northeast Network Services
    New Edge Networks and Deltacom have combined to form EarthLink Business.
  • 9. Northeast Network Snapshot
    • Unparalleled network density so your services are available when and where you need them
    • Dense, facilities-based network throughout our footprint
    • Wholly-owned private network
    • Advanced technologies proactively monitored and upgraded
    • Meshed IP core
    • 11,000 route miles of fiber
    • 600+ unique collocation sites
  • 10.
    • High-bandwidth, high-capacity, layered network with ring topology for scalability with expandable bandwidth, fault tolerance and resiliency
    • IP-Based Distributed Softswitch Architecture supports converged technologies
    • Redundant pairs of routers at each site connected through diverse paths to multiple core IP routers
    Northeast Network Snapshot
  • 11. Reliability you can trust
    • Tools and features keep you up and running
    • Fully redundant hardware
    • Multiple, self-healing paths used for all data equipment
    • Supports industry-leading SLAs for availability, latency and packet loss
    • Element Management Systems remotely monitors key network elements
    • Established fail-over mechanisms
  • 12. EarthLink Business Nationwide Network
  • 13. Northeast Network
    • Our unique footprint extends throughout the New England, the Mid-Atlantic and Upper Midwest regions of the United States
  • 14. Communicate with EarthLink Business
    • Real value. We’re uniquely positioned to offer your business the total package:
    • an advanced telecom solution customized for you
    • a single, accountable partner who provides complete solutions to meet all your requirements
    • unparalleled network density
    • the security and protection of 24/7 proactive network monitoring
    • Solutions-oriented products. We listen to your needs and challenges, then tailor a solution that meets those requirements. As your business grows and changes, so can your services.
  • 15. Communicate with EarthLink Business
    • Proactive Monitoring. EarthLink Business protects your services & your business
    • 24/7/365 surveillance of over 10,000 network elements:
      • Element Management Systems monitor SONET, Dense Wave, Customer Premise Equipment, routers and ATM routine equipment sweeps and redundancy switching to ensure reliability
    • Highly sectionalized network and proactive, real-time monitoring help speed detection and repair
  • 16. Save with EarthLink Business
    • Simplified, predictable pricing.
    • manage your budget more effectively
    • get the most value from your telecommunications solutions
    • ease of working with a single, accountable provider
    • A comprehensive product set.
    • standalone and integrated voice, data and Internet services
    • leading-edge technology to make your business more effective, efficient and productive
    • suite of managed and hosted solutions provide flexible options to get the services you need while reducing your capital expenditures
  • 17. Save with EarthLink Business
    • A seamless, powerful communications system.
    • streamline your services
    • increase productivity and communications effectiveness
    • Peace of mind.
    • focus on growing your business and not lost productivity
      • products are supported by a robust backbone, dynamic architecture
      • 24/7 monitoring by our Network Operations Center
      • full suite of managed services so you can focus on your business, not your telecommunications services
  • 18. Grow with EarthLink Business
    • Network depth and flexibility.
    • unparalleled network density
    • easily expand your services as your business grows
    • network scalability to support incremental growth
    • Local presence.
    • a consultative team that works with you to understand your needs – now and as your business grows – to define the right solutions
    • local market presence and investments in local networks
  • 19. The right solutions at the right price
    • We offer a robust portfolio of advanced telecommunications solutions that are flexible and scalable to help your business communicate, save and grow:
    • Bundled solutions
      • high-speed Internet access & unlimited local calling in one plan
    • Data & Internet solutions
      • options ranging from simple Internet access to a fully-meshed, secure IP network
    • VoIP and Voice solutions
      • a complete set of calling features so you can choose what you need
    • Managed solutions
      • hardware, configuration, setup and installation combined with ongoing management, monitoring and maintenance
    • Mobility
      • nationwide wireless coverage on a leading cellular network
  • 20. Knowledgeable and flexible support
    • Customer Care.
    • responsive and flexible
    • get the answers you need in a timely fashion
    • Automated Quality Monitoring System to track call performance
    • One Connect.
    • online account management system
    • secure, anytime online access to your accounts
    • pay invoices, examine usage patterns, track order and repair status
  • 21. Knowledgeable and flexible support
    • Click to chat.
    • available at
    • get the answers you need – in real time
    • instant message a EarthLink Business Customer Care rep
    • Virtual Hold Technology system.
    • you now have a choice when calling our Customer Care Group
    • select an automated call-back option rather than waiting on hold
    • we’ll call YOU back