EarthLink Business Bill Lorenz [email_address] 978-404-1789
<ul><li>Company Overview </li></ul>New Edge Networks and Deltacom have combined to form EarthLink Business.
Company Mission Anytime, anywhere, EarthLink keeps customers connected. Our leading-edge Internet, communications and mana...
Company Summary <ul><li>EarthLink, Inc  (NASDAQ: ELNK) is a leading provider of Internet Protocol (IP) infrastructure and ...
Company Summary <ul><li>Strong Financial Position </li></ul><ul><li>EarthLink (NASDAQ: ELNK) has generated over $1 billion...
Voice of the Customer Program  <ul><li>To best serve our customers, EarthLink Business measures and aims to achieve these ...
Award-Winning Service Provider <ul><li>2008 Communications Innovator Award for Most Innovative Competitive Carrier — New  ...
<ul><li>EarthLink Business </li></ul><ul><li>Northeast Network Services </li></ul>New Edge Networks and Deltacom have comb...
Northeast Network Snapshot <ul><li>Unparalleled network density so your services are available when and where you need the...
<ul><li>High-bandwidth, high-capacity, layered network with ring topology for scalability with expandable bandwidth, fault...
Reliability you can trust <ul><li>Tools and features keep you up and running </li></ul><ul><li>Fully redundant hardware </...
EarthLink Business Nationwide Network
Northeast Network <ul><li>Our unique footprint extends throughout the New England, the  Mid-Atlantic and Upper Midwest reg...
Communicate with EarthLink Business <ul><li>Real value.   We’re uniquely positioned to offer your business the total packa...
Communicate with EarthLink Business <ul><li>Proactive Monitoring.   EarthLink Business protects your services & your busin...
Save with EarthLink Business <ul><li>Simplified, predictable pricing.  </li></ul><ul><li>manage your budget more effective...
Save with EarthLink Business <ul><li>A seamless, powerful communications system.  </li></ul><ul><li>streamline your servic...
Grow with EarthLink Business <ul><li>Network depth and flexibility.  </li></ul><ul><li>unparalleled network density </li><...
The right solutions at the right price <ul><li>We offer a robust portfolio of advanced telecommunications solutions that a...
Knowledgeable and flexible support <ul><li>Customer Care. </li></ul><ul><li>responsive and flexible  </li></ul><ul><li>get...
Knowledgeable and flexible support <ul><li>Click to chat. </li></ul><ul><li>available at  www.onecommunications.com   </li...
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Earthlink Business

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  • These are for your use as needed….optional
  • These are for your use as needed….optional
  • These are for your use as needed….optional
  • Color key: Green = Intracity Fiber Yellow = Switch Red = POP/Interconnection Point Blue = IP Gateway Purple = Served Market/COs
  • Earthlink Business

    1. 1. EarthLink Business Bill Lorenz [email_address] 978-404-1789
    2. 2. <ul><li>Company Overview </li></ul>New Edge Networks and Deltacom have combined to form EarthLink Business.
    3. 3. Company Mission Anytime, anywhere, EarthLink keeps customers connected. Our leading-edge Internet, communications and managed IP services deliver the superior and secure experience our customers value and trust.
    4. 4. Company Summary <ul><li>EarthLink, Inc (NASDAQ: ELNK) is a leading provider of Internet Protocol (IP) infrastructure and services to medium-sized and large businesses, enterprise customers, and over 1.5 million residential customers across the United States. </li></ul><ul><li>EarthLink Consumer is a leading Internet Service Provider connecting people to the power and possibilities of the Internet. </li></ul><ul><li>EarthLink Business provides a comprehensive suite of nationwide IP network solutions, voice and managed services supported by an experienced team of professionals focused on best-in-class customer care. Our cost-effective, reliable services help organizations of all sizes and across industries including retail, healthcare, finance and government. </li></ul>
    5. 5. Company Summary <ul><li>Strong Financial Position </li></ul><ul><li>EarthLink (NASDAQ: ELNK) has generated over $1 billion dollars in revenue over the most recent twelve months and is well-positioned to strategically support the needs of customers going forward. </li></ul><ul><li>Stats & Facts </li></ul><ul><ul><li>Customers: Over 1.6 million </li></ul></ul><ul><ul><li>Revenue: Over $1 billion (most recent 12 months) </li></ul></ul><ul><ul><li>Employees: Over 3,000 </li></ul></ul><ul><ul><li>EarthLink Business Infrastructure: </li></ul></ul><ul><ul><ul><li>Operates a nationwide IP network with underlying fiber assets in 30 of the top 50 MSAs in the country </li></ul></ul></ul><ul><ul><ul><li>1,322 Central Offices Nationwide </li></ul></ul></ul><ul><ul><ul><li>Fiber Optic Network </li></ul></ul></ul><ul><ul><ul><ul><ul><li>27 states </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>71 Metro Rings </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>55 IP and circuit-based switches </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>Over 28,000 Miles in Total Fiber Transport </li></ul></ul></ul></ul></ul>
    6. 6. Voice of the Customer Program <ul><li>To best serve our customers, EarthLink Business measures and aims to achieve these 7 key VOC initiatives: </li></ul><ul><ul><li>Fast Order Interval </li></ul></ul><ul><ul><li>Done Right the First Time Install </li></ul></ul><ul><ul><li>Personalized Care </li></ul></ul><ul><ul><li>A Customer Portal that Delights </li></ul></ul><ul><ul><li>Accurate Billing </li></ul></ul><ul><ul><li>Network Stability </li></ul></ul><ul><ul><li>Timely Maintenance Response </li></ul></ul>New Edge Networks and Deltacom have combined to form EarthLink Business.
    7. 7. Award-Winning Service Provider <ul><li>2008 Communications Innovator Award for Most Innovative Competitive Carrier — New Paradigm Resources Group </li></ul><ul><li>2008 North American Telecommunications Service of the Year Award for breakthrough development of MPLS over DSL — Frost & Sullivan </li></ul><ul><li>2008 North American Customer Value Award for best business portal for large and distributed enterprises — Frost & Sullivan </li></ul>*Awarded to New Edge Networks, an EarthLink company (now dba EarthLink Business)
    8. 8. <ul><li>EarthLink Business </li></ul><ul><li>Northeast Network Services </li></ul>New Edge Networks and Deltacom have combined to form EarthLink Business.
    9. 9. Northeast Network Snapshot <ul><li>Unparalleled network density so your services are available when and where you need them </li></ul><ul><li>Dense, facilities-based network throughout our footprint </li></ul><ul><li>Wholly-owned private network </li></ul><ul><li>Advanced technologies proactively monitored and upgraded </li></ul><ul><li>Meshed IP core </li></ul><ul><li>11,000 route miles of fiber </li></ul><ul><li>600+ unique collocation sites </li></ul>
    10. 10. <ul><li>High-bandwidth, high-capacity, layered network with ring topology for scalability with expandable bandwidth, fault tolerance and resiliency </li></ul><ul><li>IP-Based Distributed Softswitch Architecture supports converged technologies </li></ul><ul><li>Redundant pairs of routers at each site connected through diverse paths to multiple core IP routers </li></ul>Northeast Network Snapshot
    11. 11. Reliability you can trust <ul><li>Tools and features keep you up and running </li></ul><ul><li>Fully redundant hardware </li></ul><ul><li>Multiple, self-healing paths used for all data equipment </li></ul><ul><li>Supports industry-leading SLAs for availability, latency and packet loss </li></ul><ul><li>Element Management Systems remotely monitors key network elements </li></ul><ul><li>Established fail-over mechanisms </li></ul>
    12. 12. EarthLink Business Nationwide Network
    13. 13. Northeast Network <ul><li>Our unique footprint extends throughout the New England, the Mid-Atlantic and Upper Midwest regions of the United States </li></ul>
    14. 14. Communicate with EarthLink Business <ul><li>Real value. We’re uniquely positioned to offer your business the total package: </li></ul><ul><li>an advanced telecom solution customized for you </li></ul><ul><li>a single, accountable partner who provides complete solutions to meet all your requirements </li></ul><ul><li>unparalleled network density </li></ul><ul><li>the security and protection of 24/7 proactive network monitoring </li></ul><ul><li>Solutions-oriented products. We listen to your needs and challenges, then tailor a solution that meets those requirements. As your business grows and changes, so can your services. </li></ul>
    15. 15. Communicate with EarthLink Business <ul><li>Proactive Monitoring. EarthLink Business protects your services & your business </li></ul><ul><li>24/7/365 surveillance of over 10,000 network elements: </li></ul><ul><ul><li>Element Management Systems monitor SONET, Dense Wave, Customer Premise Equipment, routers and ATM routine equipment sweeps and redundancy switching to ensure reliability </li></ul></ul><ul><li>Highly sectionalized network and proactive, real-time monitoring help speed detection and repair </li></ul>
    16. 16. Save with EarthLink Business <ul><li>Simplified, predictable pricing. </li></ul><ul><li>manage your budget more effectively </li></ul><ul><li>get the most value from your telecommunications solutions </li></ul><ul><li>ease of working with a single, accountable provider </li></ul><ul><li>A comprehensive product set. </li></ul><ul><li>standalone and integrated voice, data and Internet services </li></ul><ul><li>leading-edge technology to make your business more effective, efficient and productive </li></ul><ul><li>suite of managed and hosted solutions provide flexible options to get the services you need while reducing your capital expenditures </li></ul>
    17. 17. Save with EarthLink Business <ul><li>A seamless, powerful communications system. </li></ul><ul><li>streamline your services </li></ul><ul><li>increase productivity and communications effectiveness </li></ul><ul><li>Peace of mind. </li></ul><ul><li>focus on growing your business and not lost productivity </li></ul><ul><ul><li>products are supported by a robust backbone, dynamic architecture </li></ul></ul><ul><ul><li>24/7 monitoring by our Network Operations Center </li></ul></ul><ul><ul><li>full suite of managed services so you can focus on your business, not your telecommunications services </li></ul></ul>
    18. 18. Grow with EarthLink Business <ul><li>Network depth and flexibility. </li></ul><ul><li>unparalleled network density </li></ul><ul><li>easily expand your services as your business grows </li></ul><ul><li>network scalability to support incremental growth </li></ul><ul><li>Local presence. </li></ul><ul><li>a consultative team that works with you to understand your needs – now and as your business grows – to define the right solutions </li></ul><ul><li>local market presence and investments in local networks </li></ul>
    19. 19. The right solutions at the right price <ul><li>We offer a robust portfolio of advanced telecommunications solutions that are flexible and scalable to help your business communicate, save and grow: </li></ul><ul><li>Bundled solutions </li></ul><ul><ul><li>high-speed Internet access & unlimited local calling in one plan </li></ul></ul><ul><li>Data & Internet solutions </li></ul><ul><ul><li>options ranging from simple Internet access to a fully-meshed, secure IP network </li></ul></ul><ul><li>VoIP and Voice solutions </li></ul><ul><ul><li>a complete set of calling features so you can choose what you need </li></ul></ul><ul><li>Managed solutions </li></ul><ul><ul><li>hardware, configuration, setup and installation combined with ongoing management, monitoring and maintenance </li></ul></ul><ul><li>Mobility </li></ul><ul><ul><li>nationwide wireless coverage on a leading cellular network </li></ul></ul>
    20. 20. Knowledgeable and flexible support <ul><li>Customer Care. </li></ul><ul><li>responsive and flexible </li></ul><ul><li>get the answers you need in a timely fashion </li></ul><ul><li>Automated Quality Monitoring System to track call performance </li></ul><ul><li>One Connect. </li></ul><ul><li>online account management system </li></ul><ul><li>secure, anytime online access to your accounts </li></ul><ul><li>pay invoices, examine usage patterns, track order and repair status </li></ul>
    21. 21. Knowledgeable and flexible support <ul><li>Click to chat. </li></ul><ul><li>available at www.onecommunications.com </li></ul><ul><li>get the answers you need – in real time </li></ul><ul><li>instant message a EarthLink Business Customer Care rep </li></ul><ul><li>Virtual Hold Technology system. </li></ul><ul><li>you now have a choice when calling our Customer Care Group </li></ul><ul><li>select an automated call-back option rather than waiting on hold </li></ul><ul><li>we’ll call YOU back </li></ul>
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