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Infiltrating Telecoms Using Ruby

  Ben Klang        Ben Langfeld
   @bklang         @benlangfeld
Why Telephony
Why Telephony

What is a Voice Application
Why Telephony

What is a Voice Application

Telecom Infiltration Options
Why Telephony

  What is a Voice Application

  Telecom Infiltration Options

Adhearsion: The Ruby Approach
Why Telephony




            http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx
                                  http://www.internetworldstats.com/sa/br.htm
Why Telephony


                        Brasil




            http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx
                                  http://www.internetworldstats.com/sa/br.htm
Why Telephony


                          Brasil

   20MM home computers for 194MM people




              http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx
                                    http://www.internetworldstats.com/sa/br.htm
Why Telephony


                          Brasil

   20MM home computers for 194MM people

         194,439,250 mobile phones




              http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx
                                    http://www.internetworldstats.com/sa/br.htm
Why Telephony


                            Brasil

   20MM home computers for 194MM people

          194,439,250 mobile phones

 That is slightly more than one phone per person


                http://www.itu.int/ITU-D/ict/newslog/Brazil+Has+More+Mobile+Phones+Than+People.aspx
                                      http://www.internetworldstats.com/sa/br.htm
State of Voice Technology:




       The Dark Ages
State of Voice Technology:




       The Dark Ages
        < AD 2000
The Dark Ages: < AD 2000

         TDM PBX




                  http://www.flickr.com/photos/dannyman/320310144/
The Dark Ages: < AD 2000

         TDM PBX




        $$$ - £££ - €€€
                  http://www.flickr.com/photos/dannyman/320310144/
The Dark Ages: < AD 2000

         Proprietary




        $$$ - £££ - €€€
                  http://www.flickr.com/photos/dannyman/320310144/
The Dark Ages: < AD 2000


  Islands of Functionality
The Dark Ages: < AD 2000


Minimal/Non-Existent API
The Dark Ages: < AD 2000


Limited Management Tools
The Dark Ages: < AD 2000


Limited Management Tools
 Automation? What Automation?
The Dark Ages: < AD 2000


Limited Management Tools
 Automation? What Automation?
State of Voice Technology:




     The Last Ten Years
The Last Ten Years

    Emergence of VoIP
The Last Ten Years

    Emergence of VoIP
The Last Ten Years

    Emergence of VoIP
The Last Ten Years

    Emergence of VoIP
The Last Ten Years
     Smarter Endpoints
The Last Ten Years
     Smarter Endpoints
The Last Ten Years
     Smarter Endpoints
The Last Ten Years
     Smarter Endpoints
The Last Ten Years


        Convergence
The Last Ten Years


        Convergence

  Instant Messaging - Presence
The Last Ten Years


       Beginnings of
        Truly Unified
      Communications
State of Voice Technology:




    The Next Ten Years
The Next Ten Years




 Further Decentralization
The Next Ten Years




     Open Architecture
The Next Ten Years




         Federation
The Next Ten Years




  Multi-Modal Integration
The Next Ten Years




  Multi-Modal Integration
  Voice - Text - Video - Presence
The Next Ten Years




        Collaboration
The Next Ten Years




        Collaboration
     Desktops - Documents
The Next Ten Years


            Now
     is an exciting time
 to be working with Voice
What is a Voice Application?
A Voice Application...

Interacts with Audio Stream
A Voice Application...

Integrates Communication
         Channels
A Voice Application...




Goes Beyond a Phone Call
Voice Application Examples
Voice Application Examples


     Live
  Translation
    Service
Voice Application Examples


Automated Reminder Calls
Voice Application Examples

    Mid-Call Assistive Services




http://books.google.com.br/books?id=ekYEAAAAMBAJ&printsec=frontcover&dq=7+july+1948+life+magazine&source=bl&ots=nV3HS1HwEk&sig=iHzNtgI-gJ7bnlAoEUX0q4BBZn4&hl=pt-
                         BR&sa=X&ei=32k_UKXeEumx0AHaoYGYAg&ved=0CDQQ6AEwAQ#v=onepage&q=7%20july%201948%20life%20magazine&f=false
Voice Application Examples

      CRM Integration
Voice Application Examples


  Over-the-Top Services
But wait...
But wait...
telephony is HARD right??
  Photo by Joseph A. Carr from http://en.wikipedia.org/wiki/File:JT_Switchboard_770x540.jpg
Code Sample (comfort zone)



                     Don’t Panic
Code Sample (comfort zone)



                     Don’t Panic
Code Sample (comfort zone)



                     Don’t Panic
Demo

+55 (11) 3958-8592
Demo
Demo
Ruby & Telephony: The Options
Tropo Scripting



     Simple Voice Apps
Tropo Scripting



    Multiple Languages
   Ruby, JavaScript, Python...
Tropo Scripting



   Awesome TTS & ASR
        Many languages
Tropo Scripting



            Hosted
Tropo Scripting



      Reduced Control
Tropo Scripting



     Debugging Difficult
Tropo Scripting



 Integration points limited
Ruby & Telephony: The Options
Twilio



         Hosted platform
Twilio



   Self-host Applications
Twilio



         HTTP API
Twilio



    Application Flexibility
         Any language, any framework
Twilio



   Mostly fire-and-forget
Twilio



         Few opportunities
            to interrupt
Twilio



         Enforced stateless
Ruby & Telephony: The Options
The Ruby Approach
The Ruby Approach
Adhearsion: The Ruby Approach



     Voice Application
        Framework
Adhearsion: The Ruby Approach
Adhearsion: The Ruby Approach



    Hosting flexibility
  (VM, PaaS, anywhere)
Adhearsion: The Ruby Approach



  Many integration points
Adhearsion: The Ruby Approach



     Platform Agnostic
Adhearsion: The Ruby Approach



         Just Ruby
Adhearsion: The Ruby Approach



      Ability to interact
       between calls
Adhearsion: The Ruby Approach



  Simple, Extensible API
Adhearsion: The Ruby Approach



        Get Involved
          adhearsion.com
 github.com/adhearsion/adhearsion
adhearsionconf.com
Thanks! Questions?

        Replay the Demo:
       +55 (11) 3958-8592

    Ben Klang        Ben Langfeld
     @bklang         @benlangfeld

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Infiltrating Telecoms Using Ruby