Evented Telephony Application Design                  withBen KlangFounder, Mojo Lingobklang@mojolingo.comTwitter/Github: ...
What is Adhearsion?• Adhesion you can hear – glueing the voice layer to the rest of  the world.• Voice Application Develop...
Adhearsion Applied• Call center workflow optimization and integration• Sales force automation• Conferencing applications• T...
Adhearsion Platforms                       2008                       2010                       2011
Adhearsion Architecture
But wait...telephony is HARD right??Photo by Joseph A. Carr from http://en.wikipedia.org/wiki/File:JT_Switchboard_770x540....
Code Sample (comfort zone)                      Don’t Panic
Why evented design?
Why evented design?• Telephony needs are well served by evented design
Why evented design?• Telephony needs are well served by evented design  • DTMF key presses
Why evented design?• Telephony needs are well served by evented design  • DTMF key presses  • New call setup/call state tr...
Why evented design?• Telephony needs are well served by evented design  • DTMF key presses  • New call setup/call state tr...
Why evented design?• Telephony needs are well served by evented design  • DTMF key presses  • New call setup/call state tr...
Why evented design?• Telephony needs are well served by evented design  • DTMF key presses  • New call setup/call state tr...
Why evented design?• Telephony needs are well served by evented design  • DTMF key presses  • New call setup/call state tr...
Code Demo            Code from this demo:https://github.com/mojolingo/RubyConf2011
adhearsion.com/ahnconf2011
Questions...adhearsion.com   http://mojolingo.com@Adhearsion      @bklang                 bklang@mojolingo.com
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Evented Telephony Application Design with Adhearsion

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Evented Telephony Application Design with Adhearsion presented by Ben Klang of Mojo Lingo at Ruby Conf 2011

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Evented Telephony Application Design with Adhearsion

  1. 1. Evented Telephony Application Design withBen KlangFounder, Mojo Lingobklang@mojolingo.comTwitter/Github: @bklang
  2. 2. What is Adhearsion?• Adhesion you can hear – glueing the voice layer to the rest of the world.• Voice Application Development Framework• Open Source• Ruby – integrates easily with Rails, but not dependent• Platform agnostic – runs anywhere Ruby or Java (JRuby) does• Runs small, scales large• Cloud-Ready
  3. 3. Adhearsion Applied• Call center workflow optimization and integration• Sales force automation• Conferencing applications• Translation services• IVR• Polling• Robo-calling
  4. 4. Adhearsion Platforms 2008 2010 2011
  5. 5. Adhearsion Architecture
  6. 6. But wait...telephony is HARD right??Photo by Joseph A. Carr from http://en.wikipedia.org/wiki/File:JT_Switchboard_770x540.jpg
  7. 7. Code Sample (comfort zone) Don’t Panic
  8. 8. Why evented design?
  9. 9. Why evented design?• Telephony needs are well served by evented design
  10. 10. Why evented design?• Telephony needs are well served by evented design • DTMF key presses
  11. 11. Why evented design?• Telephony needs are well served by evented design • DTMF key presses • New call setup/call state transition
  12. 12. Why evented design?• Telephony needs are well served by evented design • DTMF key presses • New call setup/call state transition • Conference or Queue join/leave
  13. 13. Why evented design?• Telephony needs are well served by evented design • DTMF key presses • New call setup/call state transition • Conference or Queue join/leave• Allows extra logic to execute without interrupting flow
  14. 14. Why evented design?• Telephony needs are well served by evented design • DTMF key presses • New call setup/call state transition • Conference or Queue join/leave• Allows extra logic to execute without interrupting flow • Process keypresses while on a long blocking call
  15. 15. Why evented design?• Telephony needs are well served by evented design • DTMF key presses • New call setup/call state transition • Conference or Queue join/leave• Allows extra logic to execute without interrupting flow • Process keypresses while on a long blocking call • React to external events (timer expired, agent available)
  16. 16. Code Demo Code from this demo:https://github.com/mojolingo/RubyConf2011
  17. 17. adhearsion.com/ahnconf2011
  18. 18. Questions...adhearsion.com http://mojolingo.com@Adhearsion @bklang bklang@mojolingo.com
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