Chapter 12  Power & Politics
Concept of Power <ul><li>Power  - the ability to influence another person </li></ul><ul><li>Influence  - the process of af...
Concept of Power Zone of Indifference -  the range in which attempts to influence a person will be perceived as legitimate...
Sources of Organizational Power Interpersonal <ul><li>Reward Power  - agent’s ability to control the rewards that the targ...
<ul><li>EXPERT POWER! </li></ul><ul><li>Strong relationship  to performance & satisfaction Transfers vital skills, abiliti...
Using Power Ethically <ul><li>Does the behavior produce a good outcome for people both inside and outside the organization...
Two Faces of Power <ul><li>Personal Power   </li></ul><ul><ul><li>used for personal gain </li></ul></ul><ul><li>Social Pow...
Successful Power Users <ul><li>Have high need for social power; low need for affiliation </li></ul><ul><li>Have these powe...
Sources of Organizational Power: Intergroup <ul><li>Control of critical resources </li></ul><ul><li>Control of strategic c...
Etzioni’s Power Analysis Amitai Etzioni,  Modern Organizations , 1964, pp..... 59-61. Englewood Cliffs: Prentice Hall. Typ...
Kanter’s Symbols of Power <ul><li>Ability to intercede for someone in trouble </li></ul><ul><li>Ability to get placements ...
Kanter’s Symbols of Powerlessness Key to overcoming powerlessness:  share power & delegate decision making <ul><li>First-l...
Korda’s Power Symbols Power - there are more people who inconvenience themselves on your behalf than there are people on w...
Political Behavior in Organizations <ul><li>Organizational Politics  - the use of power and influence in organizations </l...
Effective Political Characteristics
Influence Tactics Upward Influence  the boss Downward Influence  an employee Lateral Influence  a coworker Consultation Ra...
Managing Political Behavior <ul><li>Maintain open communication </li></ul><ul><li>Clarify performance expectations </li></...
Managing Up: The Boss <ul><li>Make sure you understand your boss and his/her context including </li></ul><ul><ul><li>Goals...
<ul><li>Assess yourself and your needs, including </li></ul><ul><ul><li>Strengths, weaknesses, & blind spots </li></ul></u...
<ul><li>Develop and maintain a relationship that   </li></ul><ul><ul><li>Fits both your needs and styles </li></ul></ul><u...
Sharing Power: Empowerment Empowerment:   sharing power in such a way  that individuals learn to believe in their ability ...
Empowerment’s Dimensions Meaning  - fit between the work role and the employee’s values and beliefs Self-determination  - ...
Guidelines for Empowering <ul><li>Express confidence in employees </li></ul><ul><li>Set high performance expectations </li...
Employee Empowerment Grid Point D Mission Defining Point B Task Setting Point E Self-management Point C Participatory Empo...
Using Power Effectively <ul><li>Use power in ethical ways </li></ul><ul><li>Understand and use all of the various types of...
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  • Transcript of "Power+and+politics"

    1. 1. Chapter 12 Power & Politics
    2. 2. Concept of Power <ul><li>Power - the ability to influence another person </li></ul><ul><li>Influence - the process of affecting the thoughts, behavior, & feelings of another person </li></ul><ul><li>Authority - the right to influence another person </li></ul>
    3. 3. Concept of Power Zone of Indifference - the range in which attempts to influence a person will be perceived as legitimate & will be acted on without a great deal of thought Managers strive to expand the zone of indifference Zone of Indifference Zone of Indifference
    4. 4. Sources of Organizational Power Interpersonal <ul><li>Reward Power - agent’s ability to control the rewards that the target wants </li></ul><ul><li>Coercive Power - agent’s ability to cause an unpleasant experience for a target </li></ul><ul><li>Legitimate Power - agent and target agree that agent has influential rights, based on position and mutual agreement </li></ul><ul><li>Referent Power -based on interpersonal attraction </li></ul><ul><li>Expert Power - agent has knowledge target needs </li></ul>
    5. 5. <ul><li>EXPERT POWER! </li></ul><ul><li>Strong relationship to performance & satisfaction Transfers vital skills, abilities, & knowledge within the organization Employees internalize what they observe & learn from managers they consider “expert” </li></ul>Which Power is Most Effective?
    6. 6. Using Power Ethically <ul><li>Does the behavior produce a good outcome for people both inside and outside the organization? </li></ul><ul><li>Does the behavior respect the rights of all parties? </li></ul><ul><li>Does the behavior treat all parties equitably and fairly? </li></ul>
    7. 7. Two Faces of Power <ul><li>Personal Power </li></ul><ul><ul><li>used for personal gain </li></ul></ul><ul><li>Social Power </li></ul><ul><ul><li>used to create motivation </li></ul></ul><ul><ul><li>used to accomplish group goals </li></ul></ul>
    8. 8. Successful Power Users <ul><li>Have high need for social power; low need for affiliation </li></ul><ul><li>Have these power-oriented characteristics </li></ul><ul><ul><li>belief in the authority system </li></ul></ul><ul><ul><li>belief in justice </li></ul></ul><ul><ul><li>preference for </li></ul></ul><ul><ul><li>work & discipline </li></ul></ul><ul><ul><li>altruism </li></ul></ul>
    9. 9. Sources of Organizational Power: Intergroup <ul><li>Control of critical resources </li></ul><ul><li>Control of strategic contingencies - activities that other groups need to complete their tasks </li></ul><ul><li>Ways groups hold power over other groups </li></ul><ul><ul><li>Ability to reduce uncertainty </li></ul></ul><ul><ul><li>High centrality - functionality central to organization’s success </li></ul></ul><ul><ul><li>No substitutability - group’s activities are difficult to replace </li></ul></ul>
    10. 10. Etzioni’s Power Analysis Amitai Etzioni, Modern Organizations , 1964, pp..... 59-61. Englewood Cliffs: Prentice Hall. Type of Membership Type of Power Alienative Calculative Moral Normative Utilitarian Coercive
    11. 11. Kanter’s Symbols of Power <ul><li>Ability to intercede for someone in trouble </li></ul><ul><li>Ability to get placements for favored employees </li></ul><ul><li>Exceeding budget limitations </li></ul><ul><li>Procuring above-average raises for employees </li></ul><ul><li>Getting items on the agenda at meetings </li></ul><ul><li>Access to early information </li></ul><ul><li>Having top managers seek out their opinion </li></ul>
    12. 12. Kanter’s Symbols of Powerlessness Key to overcoming powerlessness: share power & delegate decision making <ul><li>First-line Supervisors </li></ul><ul><li>overly close supervision </li></ul><ul><li>inflexible adherence to rules </li></ul><ul><li>do job rather than train </li></ul><ul><li>Staff Professionals </li></ul><ul><li>resistance to change </li></ul><ul><li>turf protection </li></ul><ul><li>Top Executives </li></ul><ul><li>budget cuts </li></ul><ul><li>punishing behaviors </li></ul><ul><li>top-down communications </li></ul><ul><li>Any Level Employees </li></ul><ul><li>passivity, overdependence </li></ul><ul><li>frustration, disruptiveness </li></ul>
    13. 13. Korda’s Power Symbols Power - there are more people who inconvenience themselves on your behalf than there are people on whose behalf you would inconvenience yourself Furnishings Time # on Stand-by
    14. 14. Political Behavior in Organizations <ul><li>Organizational Politics - the use of power and influence in organizations </li></ul><ul><li>Political Behavior - actions not officially sanctioned by an organization that are taken to influence others in order to meet one’s personal goals </li></ul>
    15. 15. Effective Political Characteristics
    16. 16. Influence Tactics Upward Influence the boss Downward Influence an employee Lateral Influence a coworker Consultation Rational persuasion Inspirational appeals Ingratiation Upward appeals Coalition tactics Exchange tactics Pressure
    17. 17. Managing Political Behavior <ul><li>Maintain open communication </li></ul><ul><li>Clarify performance expectations </li></ul><ul><li>Use participative management </li></ul><ul><li>Encourage cooperation among work groups </li></ul><ul><li>Manage scarce resources well </li></ul><ul><li>Provide a supportive organizational climate </li></ul>
    18. 18. Managing Up: The Boss <ul><li>Make sure you understand your boss and his/her context including </li></ul><ul><ul><li>Goals and objectives </li></ul></ul><ul><ul><li>Pressures </li></ul></ul><ul><ul><li>Strengths, weaknesses, blind spots </li></ul></ul><ul><ul><li>Preferred work style </li></ul></ul>
    19. 19. <ul><li>Assess yourself and your needs, including </li></ul><ul><ul><li>Strengths, weaknesses, & blind spots </li></ul></ul><ul><ul><li>Personal style </li></ul></ul><ul><ul><li>Relation to authority figures </li></ul></ul>Managing Up: The Boss
    20. 20. <ul><li>Develop and maintain a relationship that </li></ul><ul><ul><li>Fits both your needs and styles </li></ul></ul><ul><ul><li>Is characterized by mutual expectations </li></ul></ul><ul><ul><li>Keeps your boss informed </li></ul></ul><ul><ul><li>Is based on dependability and honesty </li></ul></ul><ul><ul><li>Selectively uses your boss’s time and resources </li></ul></ul>Managing Up: The Boss
    21. 21. Sharing Power: Empowerment Empowerment: sharing power in such a way that individuals learn to believe in their ability to do the job!
    22. 22. Empowerment’s Dimensions Meaning - fit between the work role and the employee’s values and beliefs Self-determination - having control over the way one does one’s work Impact - belief that one’s job makes a difference within the organization Competence - belief that one has the ability to do the job well E 2
    23. 23. Guidelines for Empowering <ul><li>Express confidence in employees </li></ul><ul><li>Set high performance expectations </li></ul><ul><li>Create opportunities for participative decision making </li></ul><ul><li>Remove bureaucratic constraints that stifle autonomy </li></ul><ul><li>Set inspirational and meaningful goals </li></ul>
    24. 24. Employee Empowerment Grid Point D Mission Defining Point B Task Setting Point E Self-management Point C Participatory Empowerment Point A No Decision Imple- mentation Follow-up Alternative Choice Alternative Evaluation Alternative Development Problem Identification Decision-Making Authority over Job Content Decision-Making Authority over Job Context Amitai Etzioni, Modern Organizations , 1964, pp.... 59-61. Englewood Cliffs: Prentice Hall. Problem Identification Alternative Evaluation Alternative Development Alternative Choice Imple- mentation Follow-up
    25. 25. Using Power Effectively <ul><li>Use power in ethical ways </li></ul><ul><li>Understand and use all of the various types of power and influence </li></ul><ul><li>Seek out jobs that allow you to develop your power skills </li></ul><ul><li>Use power tempered by maturity and self-control </li></ul><ul><li>Accept that influencing people is an important part of the management job </li></ul>
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