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Fish!

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http://www.bizsum.com - In a reality where you may be working at a job that is not exactly ideal, here are ways to learn to love what you do, and make your workplace an energetic, enthusiastic and …

http://www.bizsum.com - In a reality where you may be working at a job that is not exactly ideal, here are ways to learn to love what you do, and make your workplace an energetic, enthusiastic and wonderful place to be. Through the delightful story of fictional characters Mary Jane Ramirez, a manager from First Guarantee Financial, and Lonnie, a fishmonger from Seattle’s world famous Pike Place Fish Market, this engaging parable teaches us how to transform a “toxic energy dump” (every company has one) into a workplace that adds value, productivity and profit to the company, thereby creating happier workers, employers, and customers!


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Transcript

  • 1.  
  • 2. Fish! A Remarkable Way to Boost Morale and Improve Results AUTHOR: Stephen Lundin, Harry Paul, John Christensen PUBLISHER: Hyperion, New York DATE OF PUBLICATION: 2000 NUMBER OF PAGES: 112 pages Book pic
  • 3.
    • Learn to love what you do.
    • Make your workplace an energetic, enthusiastic and wonderful place to be.
    • Add value, productivity and profit to the company.
    • Create happier workers, employers, and customers!
    THE BIG IDEA Work Made Fun, Gets Done!
  • 4. Choose Your Attitude
    • There is always a choice about the way you do your work, even if there is no choice about the work itself.
    • Have the courage to change.
    • Never fair failure.
    • Each of us is an artist.
    • Never stop learning.
    Your Attitude Menu for the Day:  OR  . It’s Your Choice!
  • 5. Play!
    • Create and adult playground and have fun!
    • Be serious about your work without taking yourself too seriously.
    • Make someone’s day.
    • Create great memories.
    Life is too Precious to be Passing Through to Retirement.
  • 6. Be Present!
    • Focus on the customer in front of you.
    • Be tuned in to opportunities to be there for people.
    • Find Ways to Let Your Staff Discover the Fish Philosophy for Themselves.
    Things Won’t Get Better Until We Choose to Make Things Better.
  • 7. The Play Team!
    • Benefits of play
        • Happy people treat others well.
        • Fun leads to creativity.
        • The time passes quickly.
        • Having a good time is healthy.
        • Work becomes a reward and not just a way to rewards.
    • Implementing play
        • Post signs saying, “This is a playground. Watch out for adult children.”
        • Start a joke-of-the-month contest .
        • Add more life with plants and an aquarium. Having a good time is healthy.
        • Form an ongoing play committee to keep the ideas flowing.
  • 8. The Make-Their-Day Team
    • Benefits of Make Their Day
        • Good for business.
        • Serving customers give satisfaction.
    • Implementing Make Their Day
        • Stagger hours for full coverage.
        • Have a monthly and an annual award for service.
        • Implement a 360-degree feedback process.
        • Form an ongoing play committee to keep the ideas flowing.
        • Appoint a special task force dedicated to surprising and delighting our customers.
  • 9. BusinessSummaries.com is a business book Summaries service. Every week, it sends out to subscribers a 9- to 12-page summary of a best-selling business book chosen from among the hundreds of books printed out in the United States every week. For more information, please go to http://www.bizsum.com. ABOUT BUSINESSSUMMARIES