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    Business communication 1   introduction Business communication 1 introduction Presentation Transcript

      • Business C o mmunication
      • Shafqat Jilani
    • Business Communication Shafqat Jilani Communication for Businessmen & Professionals
      • How much People Retain after ten days of learning…
      • Retention After Learning
    • Retention After Learning
            • Generally, people retain after 10 days
            • 10% of what they READ
            • 20% of what they HEAR
            • 30% of what they SEE
            • 50% of what they SEE and HEAR
            • 70% of what they SAY
            • 90% of what they SAY and DO
      • Retention After Learning
    • What is common among these?
    • What is common among all these?
    • What is Communication?
      • Speaking Writing Calling e-mailing
      • Talking News Sharing Caring
      • Loving Expressing
      •    & even Communication is
      • Smiling Laughing sitting
      • Promising Watching
    • Why Communication is Important?
      • Ancient Heritage for Communication Principles
      • “ Lifeblood” of Every Organization
        • Internal Communication
          • Upward Communication
          • Downward Communication
          • Lateral or Horizontal Communication
        • External Communication
      • Benefits of Effective Communication in Your Career
        • A valuable Job Requirement
        • An Essential for Promotion
    • Challenges of Communication in the Global Market
        • Developing the Right Attitude
        • Preparing Adequately
        • Becoming Flexible
    • Theories of Communication:
      • Electronic Theory / Mathematical Theory
      • Social Environment Theory
      • Rhetorical Theory (metaphorical or symbolic)
    • Electronic Theory / Mathematical Theory
      • Emphasizes on accuracy, straight message between two points
      Sender Receiver Message
    • Social Environment Theory
      • Emphasizes on existence of environment in communication process
      Sender Receiver Message Environment
    • Rhetorical Theory
      • Metaphoric or symbolic theory states that communication is a circular process not a linear one
      Communicator Audience Message Response
    • Background of Communication
      • Context
      • Sender-Encoder Message Medium Receiver-Decoder
      • Feedback
    • Background of Communication
      • For Example:
      • Context
      • apple
      • Sender-Encoder Message Medium Receiver-Decoder
      • Feedback
    • Communication Process Feedback Sender Encoding the message Message Decoding the message Noise Receiver
    • Components of Communication
      • Context
      • Sender (Encoder, Communicator)
      • Message
      • Medium
      • Receiver (Decoder, Audience)
      • Feedback (Response)
    • What do you see in this picture?
    • Barriers to Communication:
      • Psychological Barriers
        • Emotional Barrier
        • (due to likes dislikes, hostility, biased opinion, sex, complexion, dressing, language)
        • Perceptual Barrier
        • (different people perceive differently, they find different meanings & results from the same message, situation, picture and data)
        • Selectivity Barrier
        • (people select what they want to absorb or understand, they don’t get the whole lot of information , We remember the extremes, We remember with context too)
      • Semantic & Physical Barriers
        • Semantic Blocks (relating to meaning in language)
          • Denotations VS Connotations
        • Examples sender denotes rec. connotes
        • “ Cheap” inexpensive poorly made
        • “ Flexible” offers choice no standard
        • “ Compromise” adjust give in
        • Physical Barriers (noise)
      • Nonverbal Communication
    • Background of Communication
      • Nonverbal Communication
      • How Appearance Communicates
      • How Body Language Communicates
      • How Silence, Time, and Space Communicate
      • Nonverbal Communication
      • Is an equally effective way of communication
    • Thank You
      • Q & A