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Business communication 1   introduction Business communication 1 introduction Presentation Transcript

    • Business C o mmunication
    • Shafqat Jilani
  • Business Communication Shafqat Jilani Communication for Businessmen & Professionals
    • How much People Retain after ten days of learning…
    • Retention After Learning
  • Retention After Learning
          • Generally, people retain after 10 days
          • 10% of what they READ
          • 20% of what they HEAR
          • 30% of what they SEE
          • 50% of what they SEE and HEAR
          • 70% of what they SAY
          • 90% of what they SAY and DO
    • Retention After Learning
  • What is common among these?
  • What is common among all these?
  • What is Communication?
    • Speaking Writing Calling e-mailing
    • Talking News Sharing Caring
    • Loving Expressing
    •    & even Communication is
    • Smiling Laughing sitting
    • Promising Watching
  • Why Communication is Important?
    • Ancient Heritage for Communication Principles
    • “ Lifeblood” of Every Organization
      • Internal Communication
        • Upward Communication
        • Downward Communication
        • Lateral or Horizontal Communication
      • External Communication
    • Benefits of Effective Communication in Your Career
      • A valuable Job Requirement
      • An Essential for Promotion
  • Challenges of Communication in the Global Market
      • Developing the Right Attitude
      • Preparing Adequately
      • Becoming Flexible
  • Theories of Communication:
    • Electronic Theory / Mathematical Theory
    • Social Environment Theory
    • Rhetorical Theory (metaphorical or symbolic)
  • Electronic Theory / Mathematical Theory
    • Emphasizes on accuracy, straight message between two points
    Sender Receiver Message
  • Social Environment Theory
    • Emphasizes on existence of environment in communication process
    Sender Receiver Message Environment
  • Rhetorical Theory
    • Metaphoric or symbolic theory states that communication is a circular process not a linear one
    Communicator Audience Message Response
  • Background of Communication
    • Context
    • Sender-Encoder Message Medium Receiver-Decoder
    • Feedback
  • Background of Communication
    • For Example:
    • Context
    • apple
    • Sender-Encoder Message Medium Receiver-Decoder
    • Feedback
  • Communication Process Feedback Sender Encoding the message Message Decoding the message Noise Receiver
  • Components of Communication
    • Context
    • Sender (Encoder, Communicator)
    • Message
    • Medium
    • Receiver (Decoder, Audience)
    • Feedback (Response)
  • What do you see in this picture?
  • Barriers to Communication:
    • Psychological Barriers
      • Emotional Barrier
      • (due to likes dislikes, hostility, biased opinion, sex, complexion, dressing, language)
      • Perceptual Barrier
      • (different people perceive differently, they find different meanings & results from the same message, situation, picture and data)
      • Selectivity Barrier
      • (people select what they want to absorb or understand, they don’t get the whole lot of information , We remember the extremes, We remember with context too)
    • Semantic & Physical Barriers
      • Semantic Blocks (relating to meaning in language)
        • Denotations VS Connotations
      • Examples sender denotes rec. connotes
      • “ Cheap” inexpensive poorly made
      • “ Flexible” offers choice no standard
      • “ Compromise” adjust give in
      • Physical Barriers (noise)
    • Nonverbal Communication
  • Background of Communication
    • Nonverbal Communication
    • How Appearance Communicates
    • How Body Language Communicates
    • How Silence, Time, and Space Communicate
    • Nonverbal Communication
    • Is an equally effective way of communication
  • Thank You
    • Q & A