Business communication 1 introduction

7,342 views
6,882 views

Published on

Published in: Education
0 Comments
7 Likes
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
7,342
On SlideShare
0
From Embeds
0
Number of Embeds
7
Actions
Shares
0
Downloads
15
Comments
0
Likes
7
Embeds 0
No embeds

No notes for slide

Business communication 1 introduction

  1. 1. <ul><li>Business C o mmunication </li></ul><ul><li>Shafqat Jilani </li></ul>
  2. 2. Business Communication Shafqat Jilani Communication for Businessmen & Professionals
  3. 3. <ul><li>How much People Retain after ten days of learning… </li></ul><ul><li>Retention After Learning </li></ul>
  4. 4. Retention After Learning <ul><ul><ul><ul><li>Generally, people retain after 10 days </li></ul></ul></ul></ul><ul><ul><ul><ul><li>10% of what they READ </li></ul></ul></ul></ul><ul><ul><ul><ul><li>20% of what they HEAR </li></ul></ul></ul></ul><ul><ul><ul><ul><li>30% of what they SEE </li></ul></ul></ul></ul><ul><ul><ul><ul><li>50% of what they SEE and HEAR </li></ul></ul></ul></ul><ul><ul><ul><ul><li>70% of what they SAY </li></ul></ul></ul></ul><ul><ul><ul><ul><li>90% of what they SAY and DO </li></ul></ul></ul></ul>
  5. 5. <ul><li>Retention After Learning </li></ul>
  6. 6. What is common among these?
  7. 7. What is common among all these?
  8. 8. What is Communication? <ul><li>Speaking Writing Calling e-mailing </li></ul><ul><li>Talking News Sharing Caring </li></ul><ul><li>Loving Expressing </li></ul><ul><li>   & even Communication is </li></ul><ul><li>Smiling Laughing sitting </li></ul><ul><li>Promising Watching </li></ul>
  9. 9. Why Communication is Important? <ul><li>Ancient Heritage for Communication Principles </li></ul><ul><li>“ Lifeblood” of Every Organization </li></ul><ul><ul><li>Internal Communication </li></ul></ul><ul><ul><ul><li>Upward Communication </li></ul></ul></ul><ul><ul><ul><li>Downward Communication </li></ul></ul></ul><ul><ul><ul><li>Lateral or Horizontal Communication </li></ul></ul></ul><ul><ul><li>External Communication </li></ul></ul><ul><li>Benefits of Effective Communication in Your Career </li></ul><ul><ul><li>A valuable Job Requirement </li></ul></ul><ul><ul><li>An Essential for Promotion </li></ul></ul>
  10. 10. Challenges of Communication in the Global Market <ul><ul><li>Developing the Right Attitude </li></ul></ul><ul><ul><li>Preparing Adequately </li></ul></ul><ul><ul><li>Becoming Flexible </li></ul></ul>
  11. 11. Theories of Communication: <ul><li>Electronic Theory / Mathematical Theory </li></ul><ul><li>Social Environment Theory </li></ul><ul><li>Rhetorical Theory (metaphorical or symbolic) </li></ul>
  12. 12. Electronic Theory / Mathematical Theory <ul><li>Emphasizes on accuracy, straight message between two points </li></ul>Sender Receiver Message
  13. 13. Social Environment Theory <ul><li>Emphasizes on existence of environment in communication process </li></ul>Sender Receiver Message Environment
  14. 14. Rhetorical Theory <ul><li>Metaphoric or symbolic theory states that communication is a circular process not a linear one </li></ul>Communicator Audience Message Response
  15. 15. Background of Communication <ul><li>Context </li></ul><ul><li>Sender-Encoder Message Medium Receiver-Decoder </li></ul><ul><li>Feedback </li></ul>
  16. 16. Background of Communication <ul><li>For Example: </li></ul><ul><li>Context </li></ul><ul><li>apple </li></ul><ul><li>Sender-Encoder Message Medium Receiver-Decoder </li></ul><ul><li>Feedback </li></ul>
  17. 17. Communication Process Feedback Sender Encoding the message Message Decoding the message Noise Receiver
  18. 18. Components of Communication <ul><li>Context </li></ul><ul><li>Sender (Encoder, Communicator) </li></ul><ul><li>Message </li></ul><ul><li>Medium </li></ul><ul><li>Receiver (Decoder, Audience) </li></ul><ul><li>Feedback (Response) </li></ul>
  19. 19. What do you see in this picture?
  20. 20. Barriers to Communication: <ul><li>Psychological Barriers </li></ul><ul><ul><li>Emotional Barrier </li></ul></ul><ul><ul><li>(due to likes dislikes, hostility, biased opinion, sex, complexion, dressing, language) </li></ul></ul><ul><ul><li>Perceptual Barrier </li></ul></ul><ul><ul><li>(different people perceive differently, they find different meanings & results from the same message, situation, picture and data) </li></ul></ul><ul><ul><li>Selectivity Barrier </li></ul></ul><ul><ul><li>(people select what they want to absorb or understand, they don’t get the whole lot of information , We remember the extremes, We remember with context too) </li></ul></ul>
  21. 21. <ul><li>Semantic & Physical Barriers </li></ul><ul><ul><li>Semantic Blocks (relating to meaning in language) </li></ul></ul><ul><ul><ul><li>Denotations VS Connotations </li></ul></ul></ul><ul><ul><li>Examples sender denotes rec. connotes </li></ul></ul><ul><ul><li>“ Cheap” inexpensive poorly made </li></ul></ul><ul><ul><li>“ Flexible” offers choice no standard </li></ul></ul><ul><ul><li>“ Compromise” adjust give in </li></ul></ul><ul><ul><li>Physical Barriers (noise) </li></ul></ul>
  22. 22. <ul><li>Nonverbal Communication </li></ul>
  23. 23. Background of Communication <ul><li>Nonverbal Communication </li></ul><ul><li>How Appearance Communicates </li></ul><ul><li>How Body Language Communicates </li></ul><ul><li>How Silence, Time, and Space Communicate </li></ul>
  24. 24. <ul><li>Nonverbal Communication </li></ul><ul><li>Is an equally effective way of communication </li></ul>
  25. 25. Thank You
  26. 26. <ul><li>Q & A </li></ul>

×