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  • Looking at the ownership structure, you will see a diversified portfolio of subsidiaries and investments. Some of our principal subsidiaries are:Optus – Optus is an Australian leader in integrated communications - serving over seven million customers each day.  The company provides a broad range of communications services including mobile, national and long distance services, local telephony, business network services, Internet and satellite services, as well as subscription television.Since commencing operations in 1992, Optus has invested more than A$15 billion in the construction of fixed, mobile and satellite networks, including central business district and suburban local access networks.  These networks provide the company with an advanced technology platform capable of delivering integrated communications, information and entertainment services. Optus became a wholly-owned subsidiary of SingTel on 30 August 2001 and was listed on the Australian Stock Exchange on 10 September 2001.  SingTel is one of the leading stocks on the Australian Securities Exchange and is the number one stock on the Singapore Stock Exchange.SingTel Mobile – SingTel Mobile, a wholly-owned subsidiary of SingTel, is the market leader in Singapore with about 3 million customers who enjoy excellent local indoor and outdoor as well as overseas roaming coverage.  It also offers reliable mobile broadband Internet access over its High Speed Packet Access (HSPA) or 3.5G network island-wide. Always at the forefront of technology, SingTel Mobile offers a suite of innovative services and solutions to meet the changing lifestyles and communications needs of its consumer and business customers.  The company places a strong emphasis on customer delight by delivering an unsurpassed service and customer experience.   Its suite of infotainment mobile content and applications under the IDEAS brand provides updated news, sports and finance information, music, mobile TV, games and more.  With the aim of bringing its customers the latest and the best, SingTel Mobile is the first operator in Singapore to distribute the Apple iPhone 3G.  It is also the only operator in Asia to sell the HTC Dream by Google.  Besides its Singapore operations, SingTel Mobile works closely with Optus, SingTel’s wholly owned subsidiary in Australia, as well as its regional mobile associates –Advanced Info Services (Thailand), BhartiAirtel (India), Globe Telecom (Philippines), Pacific Bangladesh Telecom (Bangladesh), Telkomsel (Indonesia) and Warid Telecom (Pakistan) – to drive synergies across the SingTel Group. NCS – NCS Pte Ltd is a leading regional infocomm technology solutions provider with 18 offices across ten countries in the Asia Pacific and Middle East. Formed in 1981 to support Singapore's public sector computerisationprogramme, the now privatised and wholly-owned subsidiary of SingTel has built up an impressive portfolio of large-scale and mission-critical projects.  NCS helps its customers gain a competitive edge through its broad range of services, including consulting, development and integration, managed services, and technology solutions. Having established itself as a choice IT services provider in the region's public sector, NCS has since successfully extended its presence into the education, financial services and insurance, healthcare and life sciences, homeland security, manufacturing and logistics, telecommunications and utilities, and transportation sectors.  NCS has a regional workforce of close to 6,000 dedicated professionals. It is well positioned to engage in long-term partnerships to create value for its customers. SingNet – Established in 1994, SingNet is the leading Internet Service Provider in Singapore and 100 per cent owned by SingTel. As at 31 March 2009, it had 498,000 broadband customers. SingNet offers a full range of Internet services with different usage plans to suit home and business users. It was the first ISP in Singapore to introduce broadband services using ADSL technology. SingNet is also the first broadband ISP to introduce supplementary email accounts, child-friendly services and movie-on-demand to its users. With SingNet Wireless Surf, customers can now enjoy broadband wireless access on the move using their laptop and wireless LAN cards at more than 300 SingTel Wireless Surf Zones island-wide. SingNet is also a Domain Name Registrar accredited by the Singapore Network Information Centre (SGNIC).SingTel Digital Media - SingTel Digital Media (STDM) is a wholly-owned subsidiary of SingTel which is behind Singapore’s premier web and mobile lifestyle destination, inSing.com.  Launched in May 2009, inSing.com focuses on hyper-local content, user reviews and exclusive editorials to offer a uniquely Singaporean perspective on what to eat, things to do, shopping, hot deals and entertainment around town.  Its extensive local search engine also helps users to quickly find a business or service from over 100,000 listings of businesses in Singapore.Overseas investments are an integral part of SingTel's strategy for long-term growth. Among our key associates are:Advanced Info Service – leading mobile operator in Thailand – acquired in Feb 99Globe Telecom – acquired in Mar 93. One of the largest mobile communications service providers in the Philippines.Bharti – leading private sector provider of telecoms service in India– acquired in 2000.Telkomsel (35%) – leading cellular operator in Indonesia which we acquired in 2001 after Optus.Pacific Bangladesh TelecomCitycell(45%) – huge market potential for growth.Warid Telecom (30%) – acquired in Pakistan in 2007.
  • Looking at the ownership structure, you will see a diversified portfolio of subsidiaries and investments. Some of our principal subsidiaries are:Optus – Optus is an Australian leader in integrated communications - serving over seven million customers each day.  The company provides a broad range of communications services including mobile, national and long distance services, local telephony, business network services, Internet and satellite services, as well as subscription television.Since commencing operations in 1992, Optus has invested more than A$15 billion in the construction of fixed, mobile and satellite networks, including central business district and suburban local access networks.  These networks provide the company with an advanced technology platform capable of delivering integrated communications, information and entertainment services. Optus became a wholly-owned subsidiary of SingTel on 30 August 2001 and was listed on the Australian Stock Exchange on 10 September 2001.  SingTel is one of the leading stocks on the Australian Securities Exchange and is the number one stock on the Singapore Stock Exchange.SingTel Mobile – SingTel Mobile, a wholly-owned subsidiary of SingTel, is the market leader in Singapore with about 3 million customers who enjoy excellent local indoor and outdoor as well as overseas roaming coverage.  It also offers reliable mobile broadband Internet access over its High Speed Packet Access (HSPA) or 3.5G network island-wide. Always at the forefront of technology, SingTel Mobile offers a suite of innovative services and solutions to meet the changing lifestyles and communications needs of its consumer and business customers.  The company places a strong emphasis on customer delight by delivering an unsurpassed service and customer experience.   Its suite of infotainment mobile content and applications under the IDEAS brand provides updated news, sports and finance information, music, mobile TV, games and more.  With the aim of bringing its customers the latest and the best, SingTel Mobile is the first operator in Singapore to distribute the Apple iPhone 3G.  It is also the only operator in Asia to sell the HTC Dream by Google.  Besides its Singapore operations, SingTel Mobile works closely with Optus, SingTel’s wholly owned subsidiary in Australia, as well as its regional mobile associates –Advanced Info Services (Thailand), BhartiAirtel (India), Globe Telecom (Philippines), Pacific Bangladesh Telecom (Bangladesh), Telkomsel (Indonesia) and Warid Telecom (Pakistan) – to drive synergies across the SingTel Group. NCS – NCS Pte Ltd is a leading regional infocomm technology solutions provider with 18 offices across ten countries in the Asia Pacific and Middle East. Formed in 1981 to support Singapore's public sector computerisationprogramme, the now privatised and wholly-owned subsidiary of SingTel has built up an impressive portfolio of large-scale and mission-critical projects.  NCS helps its customers gain a competitive edge through its broad range of services, including consulting, development and integration, managed services, and technology solutions. Having established itself as a choice IT services provider in the region's public sector, NCS has since successfully extended its presence into the education, financial services and insurance, healthcare and life sciences, homeland security, manufacturing and logistics, telecommunications and utilities, and transportation sectors.  NCS has a regional workforce of close to 6,000 dedicated professionals. It is well positioned to engage in long-term partnerships to create value for its customers. SingNet – Established in 1994, SingNet is the leading Internet Service Provider in Singapore and 100 per cent owned by SingTel. As at 31 March 2009, it had 498,000 broadband customers. SingNet offers a full range of Internet services with different usage plans to suit home and business users. It was the first ISP in Singapore to introduce broadband services using ADSL technology. SingNet is also the first broadband ISP to introduce supplementary email accounts, child-friendly services and movie-on-demand to its users. With SingNet Wireless Surf, customers can now enjoy broadband wireless access on the move using their laptop and wireless LAN cards at more than 300 SingTel Wireless Surf Zones island-wide. SingNet is also a Domain Name Registrar accredited by the Singapore Network Information Centre (SGNIC).SingTel Digital Media - SingTel Digital Media (STDM) is a wholly-owned subsidiary of SingTel which is behind Singapore’s premier web and mobile lifestyle destination, inSing.com.  Launched in May 2009, inSing.com focuses on hyper-local content, user reviews and exclusive editorials to offer a uniquely Singaporean perspective on what to eat, things to do, shopping, hot deals and entertainment around town.  Its extensive local search engine also helps users to quickly find a business or service from over 100,000 listings of businesses in Singapore.Overseas investments are an integral part of SingTel's strategy for long-term growth. Among our key associates are:Advanced Info Service – leading mobile operator in Thailand – acquired in Feb 99Globe Telecom – acquired in Mar 93. One of the largest mobile communications service providers in the Philippines.Bharti – leading private sector provider of telecoms service in India– acquired in 2000.Telkomsel (35%) – leading cellular operator in Indonesia which we acquired in 2001 after Optus.Pacific Bangladesh TelecomCitycell(45%) – huge market potential for growth.Warid Telecom (30%) – acquired in Pakistan in 2007.Additional notes:As of 31 Dec 2010: Bharti had a total mobile customer base of 199.6 million across its operations in 19 countries covering India, Bangladesh, Sri Lanka and across Africa, an increase of 6 per cent from a quarter ago.In India, its mobile customer base increased 33.6 million or 28 per cent from a year ago to 152 million as at 31 December 2010. In Africa, Bharti’s mobile customer base grew 2.0 million or 5 per cent from a quarter ago.Telkomsel’s mobile customer base grew to 94.0 million, an increase of 15 per cent or 12.4 million from a year ago. AIS’ mobile customer base grew 2.4 million or 8 per cent from a year ago to 31.2 million.Globe had 26.5 million mobile customers, an increase of 14 per cent or 3.2 million from a year ago.Waridhad a mobile customer base of 17.5 million, a decline of 1.3 million or 7 per cent from a year ago as it deactivated some of its customers to comply with regulatory requirements in the March 2010 quarter.PBTL's total mobile customer base was 1.8 million, 138,000 or 7 per cent lower than a year ago resulting from a change in regulatory definition of active customer base.
  • “We are where you have your operations” - To provide expanded reach and seamless services to our customers across all regions, we have set up SingTel Global Offices in 19 countries throughout Asia Pacific, Middle East, Europe and the USA. “Providing local sales, technical and operations support” - From being simply representative offices, our SGOs have evolved to take on the pivotal role of serving the needs of customers whose networks are not based in Singapore. “Ability to provide fast response and consultation on local regulatory issue with our in-depth local knowledge and teams” - Each of these offices is staffed with local professionals who are familiar with local regulations and procedures.
  • Tell me how you are going to do the one-stop capability. Its all about, I call it infrastructure, our play is not about IBM, software and services, they come in from that angle. I got all the software and services capability. This is what IBM is all about. If I am SAP or Oracle, I will come in from a software perspective ERP (08.32.3), we got all the software, we bought all the software companies in the world already. We could do this out for you. If Microsoft they would come from a desktop and if its Google, they come from a cloud. Ours, we come from the infrastructure, we own the networks and I believe ultimately infrastructure is the key part and we have to sing this tune, it is all about the infrastructure that we manage. I call it the Teleco 1.0 because this is a traditional telecom strength whilst many players know how to and when most of the telecos own the infrastructure, many of them have not figured out how to push beyond that. That is why on Tuesday I said that I do not want this sales force to be a capacity sales force. If you want to be a capacity sales force, please go join the wholesale carrier sales team. I think they probably need some good people there as well. But if you want to be someone who is a solutions and services advisor, consultant to your customers, then this is the team to be at, the most happening team in the industry. So it is about understanding a managed infrastructure, whether its IPVPN, Ethernet, Broadband, Fibre, Data Centre, Mobility, Wireless technology, Satellite technologies. We have all these. These are our control points. But we are not just about infrastructure, we are about services over the infrastructure because of multi services over infrastructure over Ethernet over Fibre, we have got a whole bunch of this that we do. It is because we have that control point, it is only natural that we be innovative. Very few telecos get up to here. I know that if you are in your own country you will figure out. Most of them are capacity sales guys, some of them like the BTs, Verizons, AT&T, Orange have gone done this road. NTT, T systems, so there are a few but in this region we have to be the best. And I think we are in a good strong trajectory to be the best now, looking at the penetration we are doing, looking at the awards we are winning from all these analysts. So the customer story, and it is important to explain in the context of the customers. So I am doing two things, explaining to you and explaining on the customers story. So I am going to be schizophrenic at some point. What is the customers kind of angle? It is about services that you need. It is not about infrastructure and here we have a whole bunch. You will see them and you will know this. Our professional services in integration, that is where there are NCS and that is where Pinnacle will be driving it this year. Starting next month, we will be driving pinnacle, hard to bring in a lot more IT integration capabilities. And its about the cloud and it is not because we were trying to be the next fad and fashion. In the cloud it is not about that. You heard what GeokChwee said on stage yesterday with the two ladies, the last track, where the two ladies came up. We were playing the cloud in 2006, before the word cloud became popular. Hosted Email Smart Office Solution, 2006, we were making a killing out there, selling to 60,000 users even before the word cloud became popular in 2008. In 2008, we started telling the world what this is. And in 2009, I was telling the Minister in Singapore this is the way to help SME thrive in Singapore and then started this whole thing everybody getting all aware. And by 2010, when we launch this, we already have 120,000 cloud services customers. And our 800 enterprises using our services so we were far beyond. What it means is SingTel was already innovated and shaping. Today, in fact, every time I go to a cloud forum to speak, there are lots of people attending, trust me. I am speaking in another one, large industry forum, Asia Cloud forum next week. And the organiser was just saying, can please SingTel come, we have a keynote session. So there are a lot and people want to know what is happening. Sometimes I go to these sessions, there are 2 things. I look at the participants and always ask, a whole bunch of carriers were all there, so the question is do I want to tell them the sexy part or should I tell them something boring so that they figure out. But there are also customers in the room so I will have to figure out how to balance this. But there is tremendous play and we have been playing in that software infrastructure platform as a service. And we pull this things together from a consistent manner into the largest enterprises in the world to SMEs, same strategy. The key here is we do not try to customise. It is like making a sponge cake, like what William said. You know, it is the same concept. The sponge cake is always the same, it is the icing that you put on for a little customisation, but it should not be from the ground up customisation like System Integrators. Because you have no repeatability, no repeatability no scale, no scale no cost advantage and process enhancements, no cost and therefore you can’t, whereas we drive it from the other angle and you can even articulate this when you talk to your customers.
  • Tell me how you are going to do the one-stop capability. Its all about, I call it infrastructure, our play is not about IBM, software and services, they come in from that angle. I got all the software and services capability. This is what IBM is all about. If I am SAP or Oracle, I will come in from a software perspective ERP (08.32.3), we got all the software, we bought all the software companies in the world already. We could do this out for you. If Microsoft they would come from a desktop and if its Google, they come from a cloud. Ours, we come from the infrastructure, we own the networks and I believe ultimately infrastructure is the key part and we have to sing this tune, it is all about the infrastructure that we manage. I call it the Teleco 1.0 because this is a traditional telecom strength whilst many players know how to and when most of the telecos own the infrastructure, many of them have not figured out how to push beyond that. That is why on Tuesday I said that I do not want this sales force to be a capacity sales force. If you want to be a capacity sales force, please go join the wholesale carrier sales team. I think they probably need some good people there as well. But if you want to be someone who is a solutions and services advisor, consultant to your customers, then this is the team to be at, the most happening team in the industry. So it is about understanding a managed infrastructure, whether its IPVPN, Ethernet, Broadband, Fibre, Data Centre, Mobility, Wireless technology, Satellite technologies. We have all these. These are our control points. But we are not just about infrastructure, we are about services over the infrastructure because of multi services over infrastructure over Ethernet over Fibre, we have got a whole bunch of this that we do. It is because we have that control point, it is only natural that we be innovative. Very few telecos get up to here. I know that if you are in your own country you will figure out. Most of them are capacity sales guys, some of them like the BTs, Verizons, AT&T, Orange have gone done this road. NTT, T systems, so there are a few but in this region we have to be the best. And I think we are in a good strong trajectory to be the best now, looking at the penetration we are doing, looking at the awards we are winning from all these analysts. So the customer story, and it is important to explain in the context of the customers. So I am doing two things, explaining to you and explaining on the customers story. So I am going to be schizophrenic at some point. What is the customers kind of angle? It is about services that you need. It is not about infrastructure and here we have a whole bunch. You will see them and you will know this. Our professional services in integration, that is where there are NCS and that is where Pinnacle will be driving it this year. Starting next month, we will be driving pinnacle, hard to bring in a lot more IT integration capabilities. And its about the cloud and it is not because we were trying to be the next fad and fashion. In the cloud it is not about that. You heard what GeokChwee said on stage yesterday with the two ladies, the last track, where the two ladies came up. We were playing the cloud in 2006, before the word cloud became popular. Hosted Email Smart Office Solution, 2006, we were making a killing out there, selling to 60,000 users even before the word cloud became popular in 2008. In 2008, we started telling the world what this is. And in 2009, I was telling the Minister in Singapore this is the way to help SME thrive in Singapore and then started this whole thing everybody getting all aware. And by 2010, when we launch this, we already have 120,000 cloud services customers. And our 800 enterprises using our services so we were far beyond. What it means is SingTel was already innovated and shaping. Today, in fact, every time I go to a cloud forum to speak, there are lots of people attending, trust me. I am speaking in another one, large industry forum, Asia Cloud forum next week. And the organiser was just saying, can please SingTel come, we have a keynote session. So there are a lot and people want to know what is happening. Sometimes I go to these sessions, there are 2 things. I look at the participants and always ask, a whole bunch of carriers were all there, so the question is do I want to tell them the sexy part or should I tell them something boring so that they figure out. But there are also customers in the room so I will have to figure out how to balance this. But there is tremendous play and we have been playing in that software infrastructure platform as a service. And we pull this things together from a consistent manner into the largest enterprises in the world to SMEs, same strategy. The key here is we do not try to customise. It is like making a sponge cake, like what William said. You know, it is the same concept. The sponge cake is always the same, it is the icing that you put on for a little customisation, but it should not be from the ground up customisation like System Integrators. Because you have no repeatability, no repeatability no scale, no scale no cost advantage and process enhancements, no cost and therefore you can’t, whereas we drive it from the other angle and you can even articulate this when you talk to your customers.
  • Moving away from the ground, the SingTel Group also has an extensive satellite infrastructure. We are one of the largest satellite operators in the Asia Pacific, providing access to more than 38 geo-stationary satellites.10 years ago, we launched Singapore’s first satellite, ST-1, co-owned with Chunghwa Telecom of Taiwan. ST-1 has a footprint covering the whole of Asia up to the borders of Russia and is used to provide telecoms and broadcasting services. This year in 2011, we launched ST-2 in May, to be followed by ST-3 in 2013. This basically extends our coverage areas to Middle East, Europe and Africa. The ST-2, which is almost twice as powerful SingTel’s first satellite ST-1, enhances our ability to offer businesses - especially those in the Maritime, Oil & Gas, Logistics, and Media & Broadcast industries - a one-stop ICT experience that will power them to transform their businesses and stay ahead of their competition.Our satellite capabilities have been further strengthened by Optus. It launched its latest satellite, D3 in Aug 09. Reinforcing Optus’ scale and leadership position in the Trans-Tasman satellite industry, Optus announced the 2013 launch of a new satellite, Optus 10. Optus 10 will provide more capacity and enhance the resilience of the Optus satellite fleet.SingTel is also an investor in APT Satellite of Hong Kong.And we are an user of major global satellite systems like INTELSAT and INMARSAT. Additional points: A. Technical CompetencySingTel’s team of experienced satellite engineers provide customers with superior technical support around the clock. In addition to having relevant RF and broadband skills, many of our technical professionals are equipped with IP knowledge to assist our customer when they integrate the latest ICT shipboard applications.B. Operations Having evolved alongside with our customers over the last 30 years, our team of operations people brings with them a wealth of experience in overseeing our network . And of course, our ISO 9001 certificate speaks volumes about the high standards we maintain at our operation centres.C.Business Support Team Be it billing or service activation or monitoring of your activation, you can be rest assured that we have a strong team of business support team you can depend on. D. Disaster Recovery We also play a critical role in our customers’ business continuity planning strategy. Customers such as HBO rely on our disaster recovery centres to ensure their data is safe------------------------------------------------------------------------------------------------------------------------------------------------------------------------SI support - We work with 50 certified SI partners globally to ensure the fast turnaround when you need it. Customer base - We have approximately 500 VSAT/SAT IP installed worldwide where our customers including mining companies, banks, corporate enterprises, rely on us for their connectivity and more than 20,000 ships are currently utilising our services ranging from traditional E&E services to maritime broadband services such as VSAT
  • Our satellite systems are complemented by our submarine cable networks.SingTel has significant investments in international submarine cable links, some of which are shown on the map.These cable systems provide Singapore with broadband capacity to the rest of the world..The US-dollar $300 million cable system, named Unity, spans 10,000 km across the Pacific Ocean. It was ready for service in March of 2010.In December 2009, SingTel and 9 other companies signed an agreement to construct a new ultra high-speed submarine cable system linking Singapore, Philippines, Hong Kong, China & Japan.The companies include:Globe, Google, CT, Donghwa, KDDI, Network i2i, SingTel, TPI, TII
  • Tell me how you are going to do the one-stop capability. Its all about, I call it infrastructure, our play is not about IBM, software and services, they come in from that angle. I got all the software and services capability. This is what IBM is all about. If I am SAP or Oracle, I will come in from a software perspective ERP (08.32.3), we got all the software, we bought all the software companies in the world already. We could do this out for you. If Microsoft they would come from a desktop and if its Google, they come from a cloud. Ours, we come from the infrastructure, we own the networks and I believe ultimately infrastructure is the key part and we have to sing this tune, it is all about the infrastructure that we manage. I call it the Teleco 1.0 because this is a traditional telecom strength whilst many players know how to and when most of the telecos own the infrastructure, many of them have not figured out how to push beyond that. That is why on Tuesday I said that I do not want this sales force to be a capacity sales force. If you want to be a capacity sales force, please go join the wholesale carrier sales team. I think they probably need some good people there as well. But if you want to be someone who is a solutions and services advisor, consultant to your customers, then this is the team to be at, the most happening team in the industry. So it is about understanding a managed infrastructure, whether its IPVPN, Ethernet, Broadband, Fibre, Data Centre, Mobility, Wireless technology, Satellite technologies. We have all these. These are our control points. But we are not just about infrastructure, we are about services over the infrastructure because of multi services over infrastructure over Ethernet over Fibre, we have got a whole bunch of this that we do. It is because we have that control point, it is only natural that we be innovative. Very few telecos get up to here. I know that if you are in your own country you will figure out. Most of them are capacity sales guys, some of them like the BTs, Verizons, AT&T, Orange have gone done this road. NTT, T systems, so there are a few but in this region we have to be the best. And I think we are in a good strong trajectory to be the best now, looking at the penetration we are doing, looking at the awards we are winning from all these analysts. So the customer story, and it is important to explain in the context of the customers. So I am doing two things, explaining to you and explaining on the customers story. So I am going to be schizophrenic at some point. What is the customers kind of angle? It is about services that you need. It is not about infrastructure and here we have a whole bunch. You will see them and you will know this. Our professional services in integration, that is where there are NCS and that is where Pinnacle will be driving it this year. Starting next month, we will be driving pinnacle, hard to bring in a lot more IT integration capabilities. And its about the cloud and it is not because we were trying to be the next fad and fashion. In the cloud it is not about that. You heard what GeokChwee said on stage yesterday with the two ladies, the last track, where the two ladies came up. We were playing the cloud in 2006, before the word cloud became popular. Hosted Email Smart Office Solution, 2006, we were making a killing out there, selling to 60,000 users even before the word cloud became popular in 2008. In 2008, we started telling the world what this is. And in 2009, I was telling the Minister in Singapore this is the way to help SME thrive in Singapore and then started this whole thing everybody getting all aware. And by 2010, when we launch this, we already have 120,000 cloud services customers. And our 800 enterprises using our services so we were far beyond. What it means is SingTel was already innovated and shaping. Today, in fact, every time I go to a cloud forum to speak, there are lots of people attending, trust me. I am speaking in another one, large industry forum, Asia Cloud forum next week. And the organiser was just saying, can please SingTel come, we have a keynote session. So there are a lot and people want to know what is happening. Sometimes I go to these sessions, there are 2 things. I look at the participants and always ask, a whole bunch of carriers were all there, so the question is do I want to tell them the sexy part or should I tell them something boring so that they figure out. But there are also customers in the room so I will have to figure out how to balance this. But there is tremendous play and we have been playing in that software infrastructure platform as a service. And we pull this things together from a consistent manner into the largest enterprises in the world to SMEs, same strategy. The key here is we do not try to customise. It is like making a sponge cake, like what William said. You know, it is the same concept. The sponge cake is always the same, it is the icing that you put on for a little customisation, but it should not be from the ground up customisation like System Integrators. Because you have no repeatability, no repeatability no scale, no scale no cost advantage and process enhancements, no cost and therefore you can’t, whereas we drive it from the other angle and you can even articulate this when you talk to your customers.
  • Tell me how you are going to do the one-stop capability. Its all about, I call it infrastructure, our play is not about IBM, software and services, they come in from that angle. I got all the software and services capability. This is what IBM is all about. If I am SAP or Oracle, I will come in from a software perspective ERP (08.32.3), we got all the software, we bought all the software companies in the world already. We could do this out for you. If Microsoft they would come from a desktop and if its Google, they come from a cloud. Ours, we come from the infrastructure, we own the networks and I believe ultimately infrastructure is the key part and we have to sing this tune, it is all about the infrastructure that we manage. I call it the Teleco 1.0 because this is a traditional telecom strength whilst many players know how to and when most of the telecos own the infrastructure, many of them have not figured out how to push beyond that. That is why on Tuesday I said that I do not want this sales force to be a capacity sales force. If you want to be a capacity sales force, please go join the wholesale carrier sales team. I think they probably need some good people there as well. But if you want to be someone who is a solutions and services advisor, consultant to your customers, then this is the team to be at, the most happening team in the industry. So it is about understanding a managed infrastructure, whether its IPVPN, Ethernet, Broadband, Fibre, Data Centre, Mobility, Wireless technology, Satellite technologies. We have all these. These are our control points. But we are not just about infrastructure, we are about services over the infrastructure because of multi services over infrastructure over Ethernet over Fibre, we have got a whole bunch of this that we do. It is because we have that control point, it is only natural that we be innovative. Very few telecos get up to here. I know that if you are in your own country you will figure out. Most of them are capacity sales guys, some of them like the BTs, Verizons, AT&T, Orange have gone done this road. NTT, T systems, so there are a few but in this region we have to be the best. And I think we are in a good strong trajectory to be the best now, looking at the penetration we are doing, looking at the awards we are winning from all these analysts. So the customer story, and it is important to explain in the context of the customers. So I am doing two things, explaining to you and explaining on the customers story. So I am going to be schizophrenic at some point. What is the customers kind of angle? It is about services that you need. It is not about infrastructure and here we have a whole bunch. You will see them and you will know this. Our professional services in integration, that is where there are NCS and that is where Pinnacle will be driving it this year. Starting next month, we will be driving pinnacle, hard to bring in a lot more IT integration capabilities. And its about the cloud and it is not because we were trying to be the next fad and fashion. In the cloud it is not about that. You heard what GeokChwee said on stage yesterday with the two ladies, the last track, where the two ladies came up. We were playing the cloud in 2006, before the word cloud became popular. Hosted Email Smart Office Solution, 2006, we were making a killing out there, selling to 60,000 users even before the word cloud became popular in 2008. In 2008, we started telling the world what this is. And in 2009, I was telling the Minister in Singapore this is the way to help SME thrive in Singapore and then started this whole thing everybody getting all aware. And by 2010, when we launch this, we already have 120,000 cloud services customers. And our 800 enterprises using our services so we were far beyond. What it means is SingTel was already innovated and shaping. Today, in fact, every time I go to a cloud forum to speak, there are lots of people attending, trust me. I am speaking in another one, large industry forum, Asia Cloud forum next week. And the organiser was just saying, can please SingTel come, we have a keynote session. So there are a lot and people want to know what is happening. Sometimes I go to these sessions, there are 2 things. I look at the participants and always ask, a whole bunch of carriers were all there, so the question is do I want to tell them the sexy part or should I tell them something boring so that they figure out. But there are also customers in the room so I will have to figure out how to balance this. But there is tremendous play and we have been playing in that software infrastructure platform as a service. And we pull this things together from a consistent manner into the largest enterprises in the world to SMEs, same strategy. The key here is we do not try to customise. It is like making a sponge cake, like what William said. You know, it is the same concept. The sponge cake is always the same, it is the icing that you put on for a little customisation, but it should not be from the ground up customisation like System Integrators. Because you have no repeatability, no repeatability no scale, no scale no cost advantage and process enhancements, no cost and therefore you can’t, whereas we drive it from the other angle and you can even articulate this when you talk to your customers.
  • Video conference -
  • Transcript

    • 1. Singtel group overview
      September 2011
    • 2. Agenda
      SingTel Overview
      1
      Note to user: you may customise this slide for your own deck
      DELETE THIS BOX BEFORE PRESENTING TO CUSTOMER
      Business Group
      2
      Fixed Mobile Cloud Convergence
      3
      Industry Awards
      4
    • 3. Agenda Item 1
      SingTel Group
      Overview
    • 4. SingTel Group Vision
      Singtel group vision
      To be Asia Pacific’s Best Multimedia Solutions Group
      Maximise customer satisfaction
      2.
      Deliver sustainable shareholder value
      1.
      Be an employer of choice
      3.
      Be a responsible corporate citizen
      4.
    • 5. Singtel at a glance
      SingTel At A Glance…
      35cities
      23,000
      S$50.2
      Employees
      Around
      the World
      19countries
      Billion
      Market Capitalisation
      *as of 30 Jun 2011
      International Data
      services provider in
      APAC *Source: IDC, Apr 2011
      1
      No.
      Best Cloud Service
      Provider in Asia
      Asia Communication
      Awards 22nd June 2011
      Asia’s Best Data Comms
      Provider
      Best Data Centre Provider
      Best Managed Service
      Provider
      Frost & Sullivan 2010 & 2011
      Frost & Sullivan
    • 6. SingTel Group Structure
      SingTel Group
      Selected Associates
      Temasek
      35.0%
      21.32%
      47.34%
      Others
      54.4%*
      45.6%
      30.0%
      45.0%
      32.25%
      25.5%
      Wholly-owned Subsidiaries
      SINGTEL GROUP STRUCTURE
      * As of 30 June 2011
    • 7. Regional Mobile:Significant footprint across Asia & Africa
      Mobile customers (m)
      24%
      Growth in customers (%)
      16%
      175
      South
      Asia
      102
      27%
      8%
      15%
      46
      3%
      13%
      32.0
      28
      Africa
      1.7
      17
      Regional Mobile: World’s fastest growing Mobile Markets
      As of 30 June 2011
      1For India 2As of 31 March 2011
    • 8. Our Investments Across Asia & Africa
      Pan-Asia & Africa operations covering more than 2 billion population
      Value to Customers
      SINGTEL’S INVESTMENTS ACROSS ASIA & AFRICA
    • 9. SingTel Global Offices (SGOs)
      London
      Frankfurt
      New York
      Tokyo
      Seoul
      Beijing
      San Francisco
      Chicago
      New Delhi
      Los Angeles
      Shanghai
      Osaka
      Dhaka
      Guangzhou
      Taipei
      Dubai
      Hong Kong
      Mumbai
      Hanoi
      Chennai
      Hyderabad
      Manila
      Bangkok
      Bangalore
      Kuala Lumpur
      Colombo
      Singapore
      Jakarta
      Darwin
      Brisbane
      Sydney
      Perth
      Canberra
      Adelaide
      Melbourne
      • 35 SGOs in 19 countries
      • 10. Serve needs of customers whose networks are not based in Singapore
      • 11. Critical in-country knowledge
      SingTel Global Offices (SGOs)
    • 12. Agenda Item 2
      SingTel Business Group
      Overview
    • 13. SingTel Business Group’s Vision and Commitment
      Asia Pacific’s Leading One-Stop
      ICT Experience Provider, committed to:
      Innovate Constantly
      Provide Differentiated Customer Experience
      Deliver Compelling ICT Solutions
      Partner Businesses for Success
      Singtel Business group’s vision and commitment
    • 14. Delivering one-stop ict experience
      Delivering your One-Stop ICT Experience
      Telco
      1.0
      Telco
      3.0
      Telco
      2.0
      SMEs
      LargeEnterprises
    • 15. Delivering one-stop ict experience
      Delivering your One-Stop ICT Experience
      Telco
      1.0
      Telco
      3.0
      Telco
      2.0
      Cloud Computing Services
      Professional Services
      Managed Services
    • 16. State of the Art Infrastructure - Satellite
      One of the largest satellite service providers in Asia Pacific
      ST-1 – Singapore’s first satellite co-owned with Chunghwa Telecom
      ST-2 satellite launched on 21 May 2011
      Optus satellites:
      • A3, B1, B3, C1, D1, D2, D3
      INTELSAT and IMMARSAT user
      State of the Art Infrastructure - Satellite
    • 17. State of the Art Infrastructure - Satellite
      State of the art infrastructure - satellite
      Satellite – Focused on building a network that covers 4 Continents, 105 countries,
      where coverage reaches out to more than 5 billion people
      Maritime
      • Changing the way seafarers live, learn, work and play.
       
      Broadcast
      • Beaming over 200 TV channels to 13 million subscribers across India
      • 18. e2e solution – dialect channels
      Fixed Satellite
      • Bringing modern financial services like credit card and ATM transactions to remote sites with no fibre infrastructure
      Land Mobile
      • Closing the digital gaps of rural & isolated communities
       
    • 19. Asia’s Most Extensive Submarine Cable Infrastructure
      In Asia
      Towards India & Europe
      Cable Upgrades: SMW3 & SMW4
      Diversifying with ERC to provide shorter land cable route from Asia-Europe
      To US
      Unity Cable
      State of the Art Infrastructure - Submarine Cables
      As of 30 September 2010
    • 34. Asia Pacific Leader in Managed Connectivity
      No. 1 in Int’l E-Line
      No. 1 in Int’l IPVPN
      No. 1 in EVPN
      No. 1 in Int’l IPLC
      IDC SOURCE: IDC FIXED LINE TRACKER, 2H2010, APR 2011
    • 35. Delivering one-stop ict experience
      Delivering your One-Stop ICT Experience
      Telco
      1.0
      Telco
      3.0
      Telco
      2.0
      Cloud Computing Services
      Managed Infrastructure
    • 36. Best in Class Telecoms Infrastructure
      Managed
      Hosting
      Managed Unified Communications
      Managed Security
      Services
      Managed
      Endpoints & Servers
      Managed Application Performance
      Managed
      Networks
      Delivering ICT with our Best of Breed Partners
      Professional and Integration Services
      Enterprise Wide Outsourcing
      Managed Services
      Managed services leadership with best in breed partners
    • 37. SingTel… Your Gateway to Asia Pacific
      • Asia’s Leading ConnectPlus Connectivity with more than 100 PoPs in 33cities
      • 38. More than 10 Data Centres in 4 countries creating an Asia Pacific Data Center Hub for Hosting and Cloud Solutions
      • 39. One stop End to End ICT experience through our complete suite of professional and MS services, using only proven methodologies
      • 40. 36 SGO offices in 19 Countries for regional operation and support
      • 41. Best of Breed partnership for enterprise grade ICT Solutions
      Your Gateway to asia
      Data Centers
      Singapore, HK and Australia
      Managed Services
      Truly Asia Pacific One Stop End to End ICT Experience
      Managed Service
      Data Center and Cloud Computing Services
      Connectivity Services
      Mobility Service
      Professional Services
      Industry Accredited Processes & Certified Professionals
      24x7 Monitoring & Onsite Engineering Support
    • 42. Enabling Asia Pacific’s Fastest Growing Bank through One –Stop ICT Experience
      5 year contract of $550M in Managed data, voice, video, mobility and satellite services
      Span over 30 countries across Asia Pacific, Canada, US, UK and Pacific Islands
      Deployment in 850 branches, serving more than 34,000 staff
      >20,000 IP phones, contact centres
      40 Cisco TelePresence
      WAN Acceleration & Optimisation Services
      Managed services – Case study
    • 43. Asia Pacific Leader in Managed Services
      Frost & Sullivan 2010, 2011 Asia Pacific ICT Award
      Managed Services Provider of the Year
      Computerworld HK Awards 2011
      Managed Services Provider of the Year
      Computerworld and NetworkworldReader’s Choice Award 2010
      Best Managed Services
      Best Data Center and Hosting Service
      Frost & Sullivan 2009 Market Leadership Award
      Data Center Services of the Year
      AWARDS - MANAGED SERVICES
    • 44. NCS – IT System and Network Integration capabilities
      Ncs core capabilities
      End-to-end delivery of business value
      Definevalue
      Realisevalue
      Sustainvalue
      Current State
      Future State
      Transport
      & Logistics
      Telco &
      Media
      Utilities
      & Energy
      FSI
      MFG
      Education&
      Healthcare
      Defence &
      Homeland Security
      Public Sector
      Business & IT Consulting Services
      Application Services & Systems Integration
      Business Transformation
      Custom-built Application Development
      Application Management
      Application Modernisation
      Packaged Software Implementation
      IT Transformation
      ApplicationTesting
      Stakeholder Transition Management
      Business Process Outsourcing Services
      Transition Management
      Operations Management
      BPO Planning
    • 45. Custom-built Application Development and Integration
      Ncs core capabilities
      • Enterprise Applications
      • 46. Mainframe/ Legacy Applications
      • 47. Web-based Applications
      • 48. e-Commerce Applications
      • 49. Web Portals
      • 50. Wireless & Mobility Applications
      SustainValue
      Realise
      Value
      Current
      State
      Future
      State
      Application Services
      Transport
      & Logistics
      Telco &
      Media
      Utilities
      & Energy
      FSI
      MFG
      Education&
      Healthcare
      Defence &
      Homeland Security
      Public Sector
      Custom-built
      Application Development
      Custom-built Application Development
      Application Management
      Application Modernisation
      Packaged Software Implementation
      ApplicationTesting
      Industry Solutions
    • 51. Capabilities that address CIO technology priorities and all other needs
      Ncs core capabilities
      1. Driven by market needs
      2. Driven by customer needs
    • 52. Best practices and proven methodologies and international certifications for its services and staff
      Ncs core capabilities
      Industry Standards Certifications:
      • ISO/IEC 9001:2008(since 1997, certified by TÜV SÜD PSB Pte Ltd)
      Quality Management System
      • ISO/IEC 27001:2005(since 2003, certified by TÜV SÜD PSB Pte Ltd)
      Information Security Management System
      • ISO/IEC 20000-1:2005(since 2005, certified by TÜV SÜD PSB Pte Ltd)
      IT Service Management System
      • SS 507: 2004(since 2004, certified by SPRING Singapore)
      Provision of Business Continuity and Disaster Recovery Services
      • CCMI Level 5 for Application Development and Maintenance Projects in Singapore & Suzhou
      • 53. The Open Group Architecture Framework
    • Regional Delivery Centres provide scalability and optimisation of delivery costs
      Ncs core capabilities
      Suzhou
      • Development Centre
      • 54. Testing Centre
      Chengdu
      Shanghai
      Suzhou
      Shanghai
      Chengdu
      Hong Kong
      Hong Kong
      • Development Centre
      Philippines
      Philippines
      • Development Centre
      Kuala Lumpur
      Singapore
      Kuala Lumpur
      Singapore
      • Development Centre
      • 58. BPO
      • 59. Global Competency Centre
      • 60. Development Centre
      Sydney
      Melbourne
      Australia
      • Development Centre
      • 61. BPO
    • SingTel Enterprise Managed Mobility Services
      • Enable tighter control over apps & their usage
      • 62. Enforce whitelist/ blacklist Apps policies
      • 63. Set activity thresholds and alerts
      • 64. Real time control
      • 65. Secured and encrypted data transaction
      • 66. Enforce security policy and governance
      • 67. Remote locate, lock, wipe and restore
      SECURE
      Deliver Enterprise Grade Security on the Move
      CONTROL
      Enabling control over users and devices
      MANAGE
      One-stop convenience for businesses
      REDUCE
      Visibility on expenses and optimisation
      • Carrier agnostic Bill consolidation, analysis & optimisation
      • 68. Up to 70% savings on Roaming discount through My Smart Roamer
      • 69. myBizWorld
      • 70. Multi OS & multi device management
      • 71. Centralised regional procurement
      Enterprise managed mobility services (EMMS)
    • 72. Extending our EMMS Offering Across the Region
      Telecom Expense Management
      Mobility Device Manager
      Regional Procurement
      Regional Contract Negotiation
      Emms across the region
    • 73. Delivering one-stop ict experience
      Telco
      1.0
      Telco
      3.0
      Telco
      2.0
      Delivering your One-Stop ICT Experience
      Professional Services
      Managed Services
      Managed Infrastructure
    • 74. Leadership in Mobile and Cloud Services
      Leadership in mobile and cloud services
      >150,000 Enterprise Cloud Users
      >800 Enterprise on IaaS
      >2,500 developers to on board SaaS
      In Singapore,
      SingTel’s mobile market share is…
      75% for Large Enterprise
      68% for Small & Mid Size Companies
    • 75. > 150,000Cloud Users Trust
      SingTel Cloud Services
      Software
      as-a-service
      Infrastructure
      as-a-service
      Communications
      as-a-service
      Singtel cloud services – more than 150,000 users
    • 76. 800
      Enterprises
      use IaaS to power their businesses today
      Education
      Manufacturing
      Retail
      IT & Telecoms
      Healthcare
      Transportation
      Financial Svcs
      Government
      Iaas - More than 800 EnTERPRISEs
    • 77. IAAS case study - SYog
      Delivering World Class Virtual Data Centre for Singapore Youth Olympic Games
      On-Demand model
      Secured
      High storage capacity
      Ms. Lim Bee Kwan
      Director of Technology, Singapore Youth Olympics Games Organizing Committee
      “The Singapore 2010 YOG was the most complex IT project for a sporting event in Singapore … it was essential for us to work withtrusted and experienced partners, such as SingTel … SingTel’s virtual data centre services allowed us to put into operation the primary and secondary data centres for the Singapore 2010 in double quick timeand the services provided enabled a highly efficient and simplified operation of the infrastructure.”
    • 78. ‘C’
      Powered by:
      5
      s
      SaaS
      PaaS
      IaaS
      for every successful business
      Helping Businesses Improve Productivity and Lower Costs
      Up to
      CONNECT
      up to 100 Mbps
      COMMUNICATE
      Hosted email 25 GB of storage
      COLLABORATE
      Real time documents and chats
      CONTROL
      Cost, Security & Privacy
      COMPLETE
      One-Stop business solution
      %
      savings
      Healthcare
      From S$99 / Month for 5 users
      SAAS - Oneoffice powered by google
    • 79. Saas - Quickbooks online powered by intuit
    • 80. “ A Business Edge Powered by the Cloud”
      - SAP Business One Hosted on SingTel PowerON
      Saas - SAP business one hosted by singtelpoweron
      Exciting new partnership with SAP to bring their world-class business management solution, delivered via cloud to SMEs through a more affordable monthly user subscription model
      Delivered via cloud, SMEs can save up to 60% of their operating costs vs. an on-premise deployment, and reduce their setup time from months to days
      Leveraging SingTel trusted brand name and market reach to offer compelling cloud-based enterprise business solutions
      Discovering new opportunities to address SMEs business needs through the power of fixed, mobile and cloud convergence
    • 81. Paas - More than 2500 DEVELOPERS
      engaging
      2500 developers
      on-boarding SaaS solutions
    • 82. Agenda Item 3
      Fixed Mobile Cloud Convergence
    • 83. businesses need to
      increasingly think about
      FIXED - MOBILE - CLOUD - CONVERGENCE
      FIXED - MOBILE - CLOUD - CONVERGENCE
      Fixed mobile cloud convergence (fmcc)
    • 84. ALLENTERPRISESwill
      1.
      Centralise
      their infrastructure & services.
      FMCC
    • 85. 1.
      Centralise
      ALLENTERPRISESwill
      2.
      Standardise
      their infrastructure & services.
      FMCC
    • 86. 1.
      Centralise
      2.
      Standardise
      ALLENTERPRISESwill
      3.
      Virtualise
      their infrastructure & services.
      fmcc
    • 87. Centralise
      1.
      2.
      Standardise
      3.
      Virtualise
      ALLENTERPRISESwill
      4.
      Optimise
      their infrastructure & services.
      fmcc
    • 88. enterprises have to develop & deploy an
      END TO END FMCC strategy
      Hybrid/
      Private Cloud
      Regional/
      Global
      Data Centre
      LAN
      WAN
      Devices
      Fmccfor enterprises
    • 89. VOICE
      DATA
      VIDEO
      FMCC
      made easy for SMEs
      Fmcc for smes
    • 90. VOICE
      DATA
      VIDEO
      FMCC
      made easy for SMEs
      Fmcc for smes
    • 91. VOICE
      DATA
      VIDEO
      FMCC
      made easy for SMEs
      Fmcc for smes
    • 92. business made
      EASY,
      AGILE
      &LOWER COST
      FMCC
      with
      Empowering businesses with fmcc
    • 93. Journey to Fixed Mobile Cloud Convergence Future..
      TOGETHER
      2
      3
      4
      5
      6
      7
      DESIGN
      PROOF OF CONCEPT
      DISCOVERY
      CONCEIVE
      IMPLEMENT
      OPERATE
      OPTIMISE
      1
      Business Case Analysis
      Key Drivers of Cloud
      Gap Analysis
      Innovation Journey
      Case Studies, Best Practices
      Interviews & Workshops
      Info Gathering & Analysis
      Architecture Review / Design
      Business Modelling
      SLA Definition
      Lifecycle Services
      Feasibility / Demo / Trials
      Scalability Factor
      Customer Experience
      Service Management
      Operation & Support
      Customer Care
      Capacity Management
      Automation
      e.Enablement
      Scaling
      2.0 considerations
      Project Management
      Transition Management
      Training & Communication
      Journey to fmcc future together
    • 94. Agenda Item 4
      Industry Awards
    • 95. Industry Awards
      IQPC Process Excellence Awards 2011
      Best Start Up Program
      Embargoed 21 Oct
      Jan
      2011
      Computerworld SG Readers’ Choice Awards 2011
      Best Data Centre and Hosting Services
      Best Managed Connectivity Services
      Oct
      2011
      Dec
      2010
      Superbrands Singapore 2010
      Business Superbrands
      Jun
      2011
      Asia Communication Awards 2011
      Best Cloud Service
      Dec
      2010
      NetworkWorld Asia Readers’ Choice Award 2010
      Best Managed Services
      Computerworld HK Awards 2011
      Managed Services Provider of the Year
      MEF Carrier Ethernet Service Provider
      of the Year 2010
      APAC Best Business Ethernet Service
      Computerworld SG
      Customer Care Award 2011
      Telecommunication Services
      2011 Frost & Sullivan APAC ICT Award
      Managed Service Provider of the Year
      Nov
      2010
      World Teleport Association Top Teleport Operators of 2010
      The Global Top 20
      MOT Minister’s Innovation Award 2010
      Distinguished Award
      Ethisphere 2011 World’s Most Ethical Companies
      Telecom Services
      Mar
      2011
      IDC Top Line - Market Leadership for
      Carrier Ethernet APEJ
      Oct
      2010
      Computerworld SG Readers’ Choice Awards 2010
      Best Data Centre and Hosting Services
      Best Managed Connectivity Services
      IDC Top Line - Market Leadership for
      International IPVPN APEJ
      Updated 5 Sep 2011
      Industry Awards
    • 96. Thank You