Tom Peters’ X25* EXCELLENCE. ALWAYS. Talent. Utrecht/23 March 2007 * In Search of Excellence  1982-2007
Slides at … tompeters.com
Peo p le Power :   The  Talent 50
1 .  People First!
“ Leaders  ‘ do ’  people.  Period.”   —Anon.
“ Omnicom very simply is about talent. It’s about the acquisition of talent, providing the atmosphere so talent is attract...
Whoops:  Jack didn’t have a vision ! * * GE  =  “Talent Machine”  (Ed Michaels)
< CAPEX > People!
“ Leaders  ‘ SERVE ’  people.  Period.”   —Anon.
Servant Leadership /Robert Greenleaf 1.  Do those served grow as persons?   2.  Do they, while being served,  become healt...
Cause   (worthy of commitment) Space   (room for/encouragement   for initiative)  Decency   (respect,   humane)
2 .  “Soft” Is “Hard.”
Hard is soft. Soft is hard.
Excellence1982: The Bedrock “Eight Basics” 1. A Bias for  Action 2. Close to the  Customer 3. Autonomy and Entrepreneurshi...
“ Why in the world did you go to S iberia ?”
The Peters  Princi p les :  Enthusiasm.  Emotion.  Excellence.  Energy. Excitement. Service. Growth. Creativity. Imaginati...
Enter p rise * ** (*at its best):   An  emotional ,  vital ,  innovative ,  joyful ,  creative ,  entrepreneurial  endeavo...
  3 .  FUNDAMENTAL PREMISE: We Are in an Age of Talent/ Creativity/ Intellectual-capital Added.
Agriculture Age   (farmers) Industrial Age   (factory workers) Information Age   (knowledge workers) Conceptual Age   (cre...
“ Human c reativit y is the  ultimate  economic resource.”   —Richard Florida,   The Rise of the Creative Class
“ The Creative Age is a   wide   open  g ame .”   —Richard Florida,  The Rise of the Creative Class
“ THE FUTURE BELONGS TO …  SMALL POPULATIONS  …  WHO BUILD EMPIRES OF THE MIND  …  AND WHO IGNORE THE TEMPTATION OF—OR DO ...
4 .  Talent “Excellence” in Every Part of  Every Organization.
We g mans:   #1/100   “ Best Companies to Work for” / 2005
5 .  Talent “Excellence” Stretches Far Beyond Our Borders.
We  become  who we hang out with 1
Measure “Strangeness”/Portfolio Quality Staff Consultants Vendors Out-sourcing Partners  (#, Quality) Innovation Alliance ...
Whacky Wiki World Wow
“ The Billion-man Research Team: Companies offering work to online communities are reaping the benefits of ‘crowdsourcing....
Rob McEwen/ CEO/ Goldcorp Inc./ Red Lake  gold Source:  Wikinomics: How Mass  Collaboration Changes Everything ,  Don Taps...
6 .  P.O.T./ Pursuit Of Talent = OBSESSION.
“ The leaders of Great Groups  love  talent  and know where to find it. They  revel  in the talent of others.”   —Warren B...
PARC’s Bob Taylor:   “Connoisseur  of Talent”
Les Wexner :   From sweaters to …  p eo p le !
7 .  Talent Masters Understand Talent’s Intangibles.
“ A man without a smiling face must not open a shop.”   —Chinese Proverb
A  Few  Lessons from the Arts Each hired and developed and evaluated in unique ways   (23 contributors = 23 unique contrib...
Visibly energetic  /Passionate/Enthusiastic … about everything. Engaging/Inspires others.  ( Inspires the interviewer!) Lo...
8 .   HR Is “Cool.”
Ch icago: HRMAC
“ support function” / “cost center” / “bureaucratic drag” or   …
Are you …   “Rock Stars  of the  Age of Talent”?
9 .  HR Sits at The Head Table.
A review of Jack and Suzy Welch’s  Winning   claims there are but two key differentiators that set GE “culture” apart from...
“ HR doesn’t tend to hire a lot of independent thinkers or people who stand up as moral compasses.”   —Garold Markle,  She...
10 .  Re-name “HR.”
Talent Department
  “ H.R.”  to  “H.E.D.” ??? H uman   E nablement    D epartment
People Department Center for Talent Excellence Seriously Cool People Who Recruit & Develop  Seriously Cool People Etc.
11 .  There Is an “HR Strategy”/ “HR Vision”
Our Mission To develop and manage talent; to apply that talent, throughout the world,  for the benefit of clients; to do s...
What’s your company’s …   EVP/ IBP ?* * E mployee  V alue  P roposition ,  per Ed Michaels et al.,  The War for Talent;  I...
EVP/IBP  =  Remarkable challenge, rapid professional growth, respect, satisfaction, fun, stunning opportunity, exceptional...
12 .  Acquire for Talent!
Omnicom's acquisitions :   “not for size per se”;  “buying talent;”  “deepen a relationship with a client.” Source:  Adver...
13 .  There Is a FORMAL Recruitment Strategy.
C ta O * *Chief  talent acquisition   Officer
“ Busy Executives Fail To Give Recruiting Attention It  Deserves”   —Headline,  WSJ , 1121.05
14 .  There Is a  FORMAL  Leadership Development    Strategy.
DD :  0 to 60mph in a flash  (months)
Crotonville!
15 .  There Is a FORMAL STRATEGIC HR Review Process.
“ In most companies, the Talent Review Process is a farce. At GE, Jack Welch and his two top HR people visit each division...
  16 .  “People”/ Talent” Reviews Are the  FIRST  Reviews.
  17 .   HR Strategy  =  BUSINESS  Strategy.
Cirque  du Soleil !
  18 .  Make it a “Cause Worth Signing Up For.”
“ People want to be part of something larger than themselves. They want to be part of something they’re really proud of, t...
19 .  Unleash “Their” Full Potential!
“ We are a ‘Life Success’ Company.” Dave Liniger, founder, RE/MAX
“ No matter what the situation,  [the great manager’s]   first res p onse is alwa y s to think about the individual concer...
“ Firms will not ‘manage the careers’ of their employees.   The y  will  p rovide o pp ortunities to enable the em p lo y ...
  20 .  Set Sky High Standards.
“ The role of the Director is  to create a space where the actors and  actresses  can   become more than they’ve ever been...
21 .  Enlist Everyone in Challenge Century21.
“ One of the defining characteristics [of the change] is that it will be  less  driven by countries or corporations and  m...
“ If there is nothing very special about your work,   no matter how hard you apply yourself you won’t get noticed, and tha...
Distinct   … or  …   Extinct
22 .  Pursue  the Best!
From “1, 2 or you’re out” [JW] to …   “ Best   Talent   in each industry segment to build best proprietary  intangibles”  ...
  23 .  Up or Out.
“ We believe companies can increase their market cap 50 percent in 3 years. Steve Macadam at Georgia-Pacific …   changed  ...
  24 .  Ensure that the Review Process Has INTEGRITY.
25 =  100* * “But what do I do that’s more important than developing  people? I don’t do the damn work. They do.”—GK
25 .  Pay Up!
“ Top performing companies are two to four times more likely than the rest to  pa y  what it takes   to prevent losing top...
Costco   *$17/hour (42% above Sam’s); very good health plan; low t/o, low shrinkage *Low margins (“When I started, Sears, ...
26 .  Training I: Train! Train! Train!
26.3
Divas  do it.  Violinists  do it.  Sprinters  do it.  Golfers  do it.  Pilots  do it.  Soldiers  do it.  Surgeons  do it. ...
“ Knowledge becomes obsolete incredibly fast.  The continuing  p rofessional education of adults is the No. 1 industr y  i...
27 .  Training II: 100% “Business People.”
New Work SurvivalKit.2007 1.  MASTERY!   (Best/Absurdly Good at  Something! ) 2.  “Manage” to Legacy   (All Work = “Memora...
28 .  Training III: 100% LEADERS.
“ I start with the premise that the function of leadership is to p roduce more leaders , not more followers.”   — Ralph Na...
29 .  Training IV: Boss as Trainer-in-Chief.
“ Workout” =  24 DPY  in the Classroom
30 .  Training V: The REAL Bedrock of the “Talent Thing.”
“ My wife and I went to a [kindergarten] parent-teacher conference and were informed that our budding refrigerator artist,...
15 “Leading” Biz Schools Design /Core:  0 Design/Elective: 1 Creativity /Core:  0 Creativity/Elective: 4 Innovation /Core:...
31 .  Wide-open Communication: NO BARRIERS.
“ The organizations we created have become tyrants. They have taken control, holding us fettered, creating barriers that h...
32 .  RESPECT!
“ It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to the fourth-gra...
“ What creates trust, in the end, is the leader’s  manifest res p ect  for the followers.”   — Jim O’Toole,  Leading Change
“ Don’t belittle!”   —OD Consultant
33 .  Embrace  the Whole Individual.
34 .   Build Places of “Grace.”
Rodale’s  on “Grace” … elegance … charm … loveliness … poetry in motion … kindliness ... benevolence … benefaction … compa...
The Manager’s Book of Decencies: How Small gestures Build Great Companies   —Steve Harrison, Adecco Servant Leadership   —...
“ Be kind, for everyone you meet is fighting a great battle.”   —Philo of Alexandria
35 .  MBWA*: Visible Leadership! *Managing By Wandering Around
25
MBWA * *5,000 miles for a 5-minute face-to -face meeting (courtesy super- agent Mark McCormick)
36 .   Thank You!
“ The deepest human need is the need to be appreciated.” William James
“ Courtesies of a small and trivial character are the ones which strike deepest in the grateful and appreciating heart.”  ...
37 .  Promote for “people skills.”   (THE REST IS  DETAILS.)
“ When assessing candidates, the first thing I looked for was energy and enthusiasm for execution.  Does she talk about th...
38 .  Honor Youth.
“ Why focus on these late teens and twenty-somethings?  Because the y  are the first  y oun g  who are both in a position ...
39 .  Provide  Early Leadership Assignments.
  The   WOW!   Project
40 .  Create a FORMAL System of Mentoring.
W. L. Gore Quad/Graphics
41 .  Diversity!
“ To be a leader in consumer products, it’s critical to have leaders who represent the population we serve.”   —Steve Rein...
“ We want our associate population to mirror our customer population at every level, from the executive suite all the way ...
CM Prof Richard Florida on “Creative Capital ”:  “You cannot get a technologically innovative place …  unless it’s open to...
“ Diverse groups of problem solvers—groups of people with diverse tools—consistently outperformed groups of the best and t...
“ The Bottleneck Is at the Top of the Bottle” “Where are you likely to find people with the least diversity of experience,...
42 .  WOMEN RULE.
“ AS LEADERS, WOMEN RULE :   New Studies find that female managers outshine their male counterparts in almost every measur...
Women’s Stren g ths Match New Econom y  Im p eratives :  Link [rather than rank] workers; favor interactive-collaborative ...
10 UNASSAILABLE REASONS WOMEN RULE Women  make [all] the financial decisions. Women   control [all] the wealth. Women  [su...
43 .  Hire  (&  Protect!)   Weird!
“ Are there   enou g h   weird  p eo p le   in the lab these days?”   —V. Chmn., pharmaceutical house, to a lab director
Why Do I love Freaks?  (1) Because when Anything Interesting happens … it was a  freak  who did it. (Period.)  (2)  Freaks...
“ Normal” =  “o  for  800”
44 .  We Are All Unique.
Beware Standardized Evals :   One size  NEVER  fits all. One size fits one.   Period .
53 Players =  53 Projects =  53  different  success measures.
45 .  Capitalize  on Strengths.
“ The key difference between checkers and chess is that in checkers the pieces all move the same way, whereas in chess all...
“ The mediocre manager believes that most things are learnable and therefore that the essence of management is to identify...
  46 .  Bosses “Win People Over.”
PJ:  “Coaching  is winning players over.”
47 .  GOAL: Voyages of Mutual   Discovery.
Quests!
Organizing Genius  / Warren Bennis  and Patricia Ward Biederman “Groups become great only when everyone in them, leaders a...
Leadershi p ’s Mt Everest! “ free to do his or her absolute best” …  “allow its members to discover their greatness.”
“ The organization would ultimately win not because it gave agents more money, but because it gave them a chance for bette...
C Q O * *Chief  quest-meister
48 .  Foster Independence.
“ You must realize that how you invest your human capital matters as much as how you invest your financial capital. Its ra...
49 .   En-thus-i-asm!
“ Nothing is so contagious as enthusiasm.”   —Samuel Taylor Coleridge
  50 .  Talent  = Brand.
The Top 5 “Revelations” Better talent wins. Talent management is my job as leader. Talented leaders are looking for the mo...
BRAND = TALENT.
“ I have always believed that the purpose of the corporation is to be a blessing to the employees.”   —Boyd Clarke
Cause   (worthy of commitment) Space   (room for/encouragement   for initiative)  Decency   (respect,   humane)
EXCELLENCE. BEDROCK. LEADERSHIP. 9Ps.
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
“ Management has a lot to do with answers. Leadership is a function of questions. And the first question for a leader alwa...
“ Nothing is so contagious as enthusiasm.”   —Samuel Taylor Coleridge
“ In the end, management doesn’t change culture. Management  invites   the workforce itself to change the culture.”   —Lou...
25
“ Leaders  ‘ do ’  people.  Period.”   —Anon.
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
“ The  First   step  in a ‘dramatic’ ‘organizational change program’ is obvious— dramatic   personal  change !”   —RG
“ You must  be   the change you wish to see in the world.” Gandhi
“ We make our own traps.” “ We construct our own cage.” “ We build our own roadblocks.” Source: Douglas Kennedy,  State of...
“ Do one thing every day that scares you.”   —Eleanor Roosevelt
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it....
PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE .  Potent . Positive .
“ Excellence can be obtained if you:   ... care more than others think is wise;   ... risk more than others think is safe;...
&quot;Life is not a journey to the grave with the intention of arriving safely in one pretty and well preserved piece, but...
Ger- on -i-mo !
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Tom Peters at Future of Talent Conference, Utrecht

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  • Transcript of "Tom Peters at Future of Talent Conference, Utrecht"

    1. 1. Tom Peters’ X25* EXCELLENCE. ALWAYS. Talent. Utrecht/23 March 2007 * In Search of Excellence 1982-2007
    2. 2. Slides at … tompeters.com
    3. 3. Peo p le Power : The Talent 50
    4. 4. 1 . People First!
    5. 5. “ Leaders ‘ do ’ people. Period.” —Anon.
    6. 6. “ Omnicom very simply is about talent. It’s about the acquisition of talent, providing the atmosphere so talent is attracted to it.” —John Wren
    7. 7. Whoops: Jack didn’t have a vision ! * * GE = “Talent Machine” (Ed Michaels)
    8. 8. < CAPEX > People!
    9. 9. “ Leaders ‘ SERVE ’ people. Period.” —Anon.
    10. 10. Servant Leadership /Robert Greenleaf 1. Do those served grow as persons? 2. Do they, while being served, become healthier wiser, freer, more autonomous, more likely themselves to become servants?
    11. 11. Cause (worthy of commitment) Space (room for/encouragement for initiative) Decency (respect, humane)
    12. 12. 2 . “Soft” Is “Hard.”
    13. 13. Hard is soft. Soft is hard.
    14. 14. Excellence1982: The Bedrock “Eight Basics” 1. A Bias for Action 2. Close to the Customer 3. Autonomy and Entrepreneurship 4. Productivity Through Peo p le 5. Hands On , Value-Driven 6. Stick to the Knitting 7. Simple Form, Lean Staff 8. Simultaneous Loose-Tight Properties”
    15. 15. “ Why in the world did you go to S iberia ?”
    16. 16. The Peters Princi p les : Enthusiasm. Emotion. Excellence. Energy. Excitement. Service. Growth. Creativity. Imagination. Vitality. Joy. Surprise. Independence. Spirit. Community. Limitless human potential. Diversity. Profit. Innovation. Design. Quality. Entrepreneurialism. Wow.
    17. 17. Enter p rise * ** (*at its best): An emotional , vital , innovative , joyful , creative , entrepreneurial endeavor that elicits maximum concerted human potential in the wholehearted service of others . *** **Excellence. Always. ***Employees, Customers, Suppliers, Communities, Owners, Temporary partners
    18. 18. 3 . FUNDAMENTAL PREMISE: We Are in an Age of Talent/ Creativity/ Intellectual-capital Added.
    19. 19. Agriculture Age (farmers) Industrial Age (factory workers) Information Age (knowledge workers) Conceptual Age (creators and empathizers) Source: Dan Pink, A Whole New Mind
    20. 20. “ Human c reativit y is the ultimate economic resource.” —Richard Florida, The Rise of the Creative Class
    21. 21. “ The Creative Age is a wide open g ame .” —Richard Florida, The Rise of the Creative Class
    22. 22. “ THE FUTURE BELONGS TO … SMALL POPULATIONS … WHO BUILD EMPIRES OF THE MIND … AND WHO IGNORE THE TEMPTATION OF—OR DO NOT HAVE THE OPTION OF—EXPLOITING NATURAL RESOURCES.” Source: Juan Enriquez/ As the Future Catches You
    23. 23. 4 . Talent “Excellence” in Every Part of Every Organization.
    24. 24. We g mans: #1/100 “ Best Companies to Work for” / 2005
    25. 25. 5 . Talent “Excellence” Stretches Far Beyond Our Borders.
    26. 26. We become who we hang out with 1
    27. 27. Measure “Strangeness”/Portfolio Quality Staff Consultants Vendors Out-sourcing Partners (#, Quality) Innovation Alliance Partners Customers Competitors (who we “benchmark” against) Strategic Initiatives Product Portfolio (LineEx v. Leap) IS/IT Projects HQ Location Lunch Mates Language Board
    28. 28. Whacky Wiki World Wow
    29. 29. “ The Billion-man Research Team: Companies offering work to online communities are reaping the benefits of ‘crowdsourcing.’” —Headline, FT , 0110.07
    30. 30. Rob McEwen/ CEO/ Goldcorp Inc./ Red Lake gold Source: Wikinomics: How Mass Collaboration Changes Everything , Don Tapscott & Anthony Williams
    31. 31. 6 . P.O.T./ Pursuit Of Talent = OBSESSION.
    32. 32. “ The leaders of Great Groups love talent and know where to find it. They revel in the talent of others.” —Warren Bennis & Patricia Ward Biederman, Organizing Genius
    33. 33. PARC’s Bob Taylor: “Connoisseur of Talent”
    34. 34. Les Wexner : From sweaters to … p eo p le !
    35. 35. 7 . Talent Masters Understand Talent’s Intangibles.
    36. 36. “ A man without a smiling face must not open a shop.” —Chinese Proverb
    37. 37. A Few Lessons from the Arts Each hired and developed and evaluated in unique ways (23 contributors = 23 unique contributions = 23 pathways = 23 personalities = 23 sets of motivators) Attitude/Enthusiasm/Energy paramount Re-lent-less! “Practice is cool” (G Leonard/ Mastery ) Team and individual Aspire to EXCELLENCE = Obvious Ex-e-cu-tion Talent = Brand = Duh “The Project” rules Emotional language Bit players. No. B.I.W . (everything) Delta events = Delta rosters (incl leader/s)
    38. 38. Visibly energetic /Passionate/Enthusiastic … about everything. Engaging/Inspires others. ( Inspires the interviewer!) Loves messes & pressure. Impatient/ Action fanatic. A finisher. Exhibits: Fat “WOW Project” Portfolio . (Loves to talk about her work.) Smart. Curious/ Eclectic interests/ A little (or more) weird . Well-developed sense of humor/ Fun to be around. ****** No. 1 re bosses: Exceptional talent selection & development record. (Former co-workers: “Did you visibly grow while working with X?” /“How has the department/team grown on a ‘world-class’ scale during X’s tenure?”)
    39. 39. 8 . HR Is “Cool.”
    40. 40. Ch icago: HRMAC
    41. 41. “ support function” / “cost center” / “bureaucratic drag” or …
    42. 42. Are you … “Rock Stars of the Age of Talent”?
    43. 43. 9 . HR Sits at The Head Table.
    44. 44. A review of Jack and Suzy Welch’s Winning claims there are but two key differentiators that set GE “culture” apart from the herd: First : Separating financial forecasting and performance measurement. Performance measurement based, as it usually is, on budgeting leads to an epidemic of gaming the system. GE’s performance measurement is divorced from budgeting—and instead reflects how you do relative to your past performance and relative to competitors’ performance; i.e., it’s about how you actually do in the context of what happened in the real world, not as compared to a gamed-abstract plan developed last year. Second : Putting HR on a par with finance and marketing.
    45. 45. “ HR doesn’t tend to hire a lot of independent thinkers or people who stand up as moral compasses.” —Garold Markle, Shell Offshore HR Exec ( FC /08.05)
    46. 46. 10 . Re-name “HR.”
    47. 47. Talent Department
    48. 48. “ H.R.” to “H.E.D.” ??? H uman E nablement D epartment
    49. 49. People Department Center for Talent Excellence Seriously Cool People Who Recruit & Develop Seriously Cool People Etc.
    50. 50. 11 . There Is an “HR Strategy”/ “HR Vision”
    51. 51. Our Mission To develop and manage talent; to apply that talent, throughout the world, for the benefit of clients; to do so in partnership; to do so with profit. WPP
    52. 52. What’s your company’s … EVP/ IBP ?* * E mployee V alue P roposition , per Ed Michaels et al., The War for Talent; IBP/ I nternal B rand P romise per TP
    53. 53. EVP/IBP = Remarkable challenge, rapid professional growth, respect, satisfaction, fun, stunning opportunity, exceptional reward, amazing peer group, full membership in Club Adventure, maximized future employability Source: Ed Michaels, The War for Talent; TP
    54. 54. 12 . Acquire for Talent!
    55. 55. Omnicom's acquisitions : “not for size per se”; “buying talent;” “deepen a relationship with a client.” Source: Advertising Age
    56. 56. 13 . There Is a FORMAL Recruitment Strategy.
    57. 57. C ta O * *Chief talent acquisition Officer
    58. 58. “ Busy Executives Fail To Give Recruiting Attention It Deserves” —Headline, WSJ , 1121.05
    59. 59. 14 . There Is a FORMAL Leadership Development Strategy.
    60. 60. DD : 0 to 60mph in a flash (months)
    61. 61. Crotonville!
    62. 62. 15 . There Is a FORMAL STRATEGIC HR Review Process.
    63. 63. “ In most companies, the Talent Review Process is a farce. At GE, Jack Welch and his two top HR people visit each division for a day. They review the top 20 to 50 people by name. They talk about Talent Pool strengthening issues . The Talent Review Process is a contact sport at GE; it has the intensity and the importance of the budget process at most companies.” —Ed Michaels
    64. 64. 16 . “People”/ Talent” Reviews Are the FIRST Reviews.
    65. 65. 17 . HR Strategy = BUSINESS Strategy.
    66. 66. Cirque du Soleil !
    67. 67. 18 . Make it a “Cause Worth Signing Up For.”
    68. 68. “ People want to be part of something larger than themselves. They want to be part of something they’re really proud of, that they’ll fight for, sacrifice for , trust.” —Howard Schultz, Starbucks
    69. 69. 19 . Unleash “Their” Full Potential!
    70. 70. “ We are a ‘Life Success’ Company.” Dave Liniger, founder, RE/MAX
    71. 71. “ No matter what the situation, [the great manager’s] first res p onse is alwa y s to think about the individual concerned and how thin g s can be arran g ed to hel p that individual ex p erience success .” —Marcus Buckingham, The One Thing You Need to Know
    72. 72. “ Firms will not ‘manage the careers’ of their employees. The y will p rovide o pp ortunities to enable the em p lo y ee to develo p identit y and ada p tabilit y and thus be in char g e of his or her own career .” —Tim Hall et al., “The New Protean Career Contract ”
    73. 73. 20 . Set Sky High Standards.
    74. 74. “ The role of the Director is to create a space where the actors and actresses can become more than they’ve ever been before, more than they’ve dreamed of being .” —Robert Altman, Oscar acceptance speech
    75. 75. 21 . Enlist Everyone in Challenge Century21.
    76. 76. “ One of the defining characteristics [of the change] is that it will be less driven by countries or corporations and more driven by real people. It will unleash unprecedented creativity, advancement of knowledge, and economic development. But at the same time, it will tend to undermine safety net systems and penalize the unskilled.” —Clyde Prestowitz, Three Billion New Capitalists
    77. 77. “ If there is nothing very special about your work, no matter how hard you apply yourself you won’t get noticed, and that increasingly means you won’t get paid much either.” —Michael Goldhaber, Wired
    78. 78. Distinct … or … Extinct
    79. 79. 22 . Pursue the Best!
    80. 80. From “1, 2 or you’re out” [JW] to … “ Best Talent in each industry segment to build best proprietary intangibles” [EM] Source: Ed Michaels, War for Talent
    81. 81. 23 . Up or Out.
    82. 82. “ We believe companies can increase their market cap 50 percent in 3 years. Steve Macadam at Georgia-Pacific … changed 20 of his 40 box plant managers to put more talented, higher paid managers in charge. He increased profitability from $ 25 million to $ 80 million in 2 years.” —Ed Michaels, War for Talent
    83. 83. 24 . Ensure that the Review Process Has INTEGRITY.
    84. 84. 25 = 100* * “But what do I do that’s more important than developing people? I don’t do the damn work. They do.”—GK
    85. 85. 25 . Pay Up!
    86. 86. “ Top performing companies are two to four times more likely than the rest to pa y what it takes to prevent losing top performers.” —Ed Michaels, War for Talent
    87. 87. Costco *$17/hour (42% above Sam’s); very good health plan; low t/o, low shrinkage *Low margins (“When I started, Sears, Roebuck was the Costco of the country, but they allowed someone to come in under them”—Jim Sinegal) Source: “How Costco Became the Anti-Wal*Mart/ NYT /07.17.05
    88. 88. 26 . Training I: Train! Train! Train!
    89. 89. 26.3
    90. 90. Divas do it. Violinists do it. Sprinters do it. Golfers do it. Pilots do it. Soldiers do it. Surgeons do it. Cops do it. Astronauts do it. Why don’t business p eo p le do it?
    91. 91. “ Knowledge becomes obsolete incredibly fast. The continuing p rofessional education of adults is the No. 1 industr y in the next 30 y ears … mostly on line .” Peter Drucker, Business 2.0
    92. 92. 27 . Training II: 100% “Business People.”
    93. 93. New Work SurvivalKit.2007 1. MASTERY! (Best/Absurdly Good at Something! ) 2. “Manage” to Legacy (All Work = “Memorable”/“Braggable” WOW Projects! ) 3. A “USP”/UNIQUE SELLING PROPOSITION 4. Rolodex Obsession (From vertical/hierarchy/“suck up” loyalty to horizontal/“colleague”/“mate” loyalty) 5. ENTREPRENEURIAL INSTINCT (A sleepless … Eye for Opportunity! 6. CEO/LEADER/BUSINESSPERSON/CLOSER (CEO, Me Inc. 24/7!) 7. Master of Improv (Play a dozen parts simultaneously, from Chief Strategist to Chief Toilet Scrubber) 8. Sense of Humor (A willingness to Screw Up & Move On) 9. Comfortable with Your Skin (Bring “interesting you” to work!) 10. Intense Appetite for Technology (E.g.: How Cool-Active is your Web site? Do you Blog?) 11. EMBRACE “MARKETING” (Your own CSO/Chief Storytelling Officer) 12. PASSION FOR RENEWAL (Your own CLO/Chief Learning Officer) 13. EXECUTION EXCELLENCE! (Show up on time! Leave last!)
    94. 94. 28 . Training III: 100% LEADERS.
    95. 95. “ I start with the premise that the function of leadership is to p roduce more leaders , not more followers.” — Ralph Nader
    96. 96. 29 . Training IV: Boss as Trainer-in-Chief.
    97. 97. “ Workout” = 24 DPY in the Classroom
    98. 98. 30 . Training V: The REAL Bedrock of the “Talent Thing.”
    99. 99. “ My wife and I went to a [kindergarten] parent-teacher conference and were informed that our budding refrigerator artist, Christopher, would be receiving a grade of Unsatisfactory in art. We were shocked. How could any child—let alone our child—receive a poor grade in art at such a young age? His teacher informed us that he had refused to color within the lines, which was a state re q uirement for demonstratin g ‘ g rade-level motor skills .’ ” —Jordan Ayan, AHA!
    100. 100. 15 “Leading” Biz Schools Design /Core: 0 Design/Elective: 1 Creativity /Core: 0 Creativity/Elective: 4 Innovation /Core: 0 Innovation/Elective: 6 Source: DMI /Summer 2002/Research by Thomas Lockwood
    101. 101. 31 . Wide-open Communication: NO BARRIERS.
    102. 102. “ The organizations we created have become tyrants. They have taken control, holding us fettered, creating barriers that hinder rather than help our businesses. The lines that we drew on our neat organizational diagrams have turned into walls that no one can scale or penetrate or even peer over.” — Frank Lekanne Deprez & Ren é Tissen, Zero Space: Moving Beyond Organizational Limits
    103. 103. 32 . RESPECT!
    104. 104. “ It was much later that I realized Dad’s secret. He gained respect by giving it. He talked and listened to the fourth-grade kids in Spring Valley who shined shoes the same way he talked and listened to a bishop or a college president. He was seriously interested in who you were and what you had to say.” Sara Lawrence-Lightfoot, Respect
    105. 105. “ What creates trust, in the end, is the leader’s manifest res p ect for the followers.” — Jim O’Toole, Leading Change
    106. 106. “ Don’t belittle!” —OD Consultant
    107. 107. 33 . Embrace the Whole Individual.
    108. 108. 34 . Build Places of “Grace.”
    109. 109. Rodale’s on “Grace” … elegance … charm … loveliness … poetry in motion … kindliness ... benevolence … benefaction … compassion … beauty
    110. 110. The Manager’s Book of Decencies: How Small gestures Build Great Companies —Steve Harrison, Adecco Servant Leadership —Robert Greenleaf One: The Art and Practice of Conscious Leadership —Lance Secretan, founder of Manpower, Inc.
    111. 111. “ Be kind, for everyone you meet is fighting a great battle.” —Philo of Alexandria
    112. 112. 35 . MBWA*: Visible Leadership! *Managing By Wandering Around
    113. 113. 25
    114. 114. MBWA * *5,000 miles for a 5-minute face-to -face meeting (courtesy super- agent Mark McCormick)
    115. 115. 36 . Thank You!
    116. 116. “ The deepest human need is the need to be appreciated.” William James
    117. 117. “ Courtesies of a small and trivial character are the ones which strike deepest in the grateful and appreciating heart.” —Henry Clay
    118. 118. 37 . Promote for “people skills.” (THE REST IS DETAILS.)
    119. 119. “ When assessing candidates, the first thing I looked for was energy and enthusiasm for execution. Does she talk about the thrill of g ettin g thin g s done, the obstacles overcome, the role her p eople p layed —or does she keep wandering back to strategy or philosophy?” —Larry Bossidy, Honeywell/AlliedSignal, in Execution
    120. 120. 38 . Honor Youth.
    121. 121. “ Why focus on these late teens and twenty-somethings? Because the y are the first y oun g who are both in a position to change the world, and are actuall y doing so . … For the first time in history, children are more comfortable, knowledgeable and literate than their parents about an innovation central to society. … The Internet has triggered the first industrial revolution in history to be led by the young.” The Economist
    122. 122. 39 . Provide Early Leadership Assignments.
    123. 123. The WOW! Project
    124. 124. 40 . Create a FORMAL System of Mentoring.
    125. 125. W. L. Gore Quad/Graphics
    126. 126. 41 . Diversity!
    127. 127. “ To be a leader in consumer products, it’s critical to have leaders who represent the population we serve.” —Steve Reinemund/PepsiCo
    128. 128. “ We want our associate population to mirror our customer population at every level, from the executive suite all the way to the retail floor .” —Larry Johnston, CEO, Albertsons
    129. 129. CM Prof Richard Florida on “Creative Capital ”: “You cannot get a technologically innovative place … unless it’s open to weirdness, eccentricity and difference.” Source: New York Times /06.01.2002
    130. 130. “ Diverse groups of problem solvers—groups of people with diverse tools—consistently outperformed groups of the best and the brightest. If I formed two groups, one random (and therefore diverse) and one consisting of the best individual performers, the first group almost always did better. … Diversity trumped ability .” —Scott Page, The Difference: How the Power of Diversity Creates Better Groups, Firms, Schools, and Societies Diversity
    131. 131. “ The Bottleneck Is at the Top of the Bottle” “Where are you likely to find people with the least diversity of experience, the largest investment in the past, and the greatest reverence for industry dogma: At the to p!” — Gary Hamel/ Harvard Business Review
    132. 132. 42 . WOMEN RULE.
    133. 133. “ AS LEADERS, WOMEN RULE : New Studies find that female managers outshine their male counterparts in almost every measure” TITLE/ Special Report/ BusinessWeek
    134. 134. Women’s Stren g ths Match New Econom y Im p eratives : Link [rather than rank] workers; favor interactive-collaborative leadership style [empowerment beats top-down decision making]; sustain fruitful collaborations; comfortable with sharing information; see redistribution of power as victory, not surrender; favor multi-dimensional feedback; value technical & interpersonal skills, individual & group contributions equally; readily accept ambiguity; honor intuition as well as pure “rationality”; inherently flexible; appreciate cultural diversity. —Judy B. Rosener, America’s Competitive Secret
    135. 135. 10 UNASSAILABLE REASONS WOMEN RULE Women make [all] the financial decisions. Women control [all] the wealth. Women [substantially] outlive men. Women start most of the new businesses. Women’s work force participation rates have soared worldwide. Women are closing in on “same pay for same job.” Women are penetrating senior ranks rapidly [even if the pace is slow for the corner office per se]. Women’s leadership strengths are exceptionally well aligned with new organizational effectiveness imperatives. Women are better salespersons than men. Women buy [almost] everything—commercial as well as consumer goods. So what exactly is the point of men ?
    136. 136. 43 . Hire (& Protect!) Weird!
    137. 137. “ Are there enou g h weird p eo p le in the lab these days?” —V. Chmn., pharmaceutical house, to a lab director
    138. 138. Why Do I love Freaks? (1) Because when Anything Interesting happens … it was a freak who did it. (Period.) (2) Freaks are fun. (Freaks are also a pain.) (Freaks are never boring.) (3) We need freaks . Especially in freaky times. (Hint: These are freaky times, for you & me & the CIA & the Army & Avon.) (4) A critical mass of freaks-in-our-midst automatically make us-who-are-not-so-freaky at least somewhat more freaky. (Which is a Good Thing in freaky times—see immediately above.) (5) Freaks are the only (ONLY) ones who succeed—as in, make it into the history books. (6) Freaks keep us from falling into ruts. (If we listen to them.) (We seldom listen to them.) (Which is why most organizations are in ruts. Make that chasms.)
    139. 139. “ Normal” = “o for 800”
    140. 140. 44 . We Are All Unique.
    141. 141. Beware Standardized Evals : One size NEVER fits all. One size fits one. Period .
    142. 142. 53 Players = 53 Projects = 53 different success measures.
    143. 143. 45 . Capitalize on Strengths.
    144. 144. “ The key difference between checkers and chess is that in checkers the pieces all move the same way, whereas in chess all the pieces move differently. … Discover what is uni q ue about each p erson and ca p italize on it .” —Marcus Buckingham, The One Thing You Need to Know
    145. 145. “ The mediocre manager believes that most things are learnable and therefore that the essence of management is to identify ach person’s weaker areas and eradicate them. The great manager believes the opposite. He believes that the most influential qualities of a person are innate and therefore that the essence of management is to deploy these innate qualities as effectively as possible and so drive performance.” —Marcus Buckingham, The One Thing You Need to Know
    146. 146. 46 . Bosses “Win People Over.”
    147. 147. PJ: “Coaching is winning players over.”
    148. 148. 47 . GOAL: Voyages of Mutual Discovery.
    149. 149. Quests!
    150. 150. Organizing Genius / Warren Bennis and Patricia Ward Biederman “Groups become great only when everyone in them, leaders and members alike, is free to do his or her absolute best .” “The best thing a leader can do for a Great Group is to allow its members to discover their g reatness .”
    151. 151. Leadershi p ’s Mt Everest! “ free to do his or her absolute best” … “allow its members to discover their greatness.”
    152. 152. “ The organization would ultimately win not because it gave agents more money, but because it gave them a chance for better lives.” — Everybody Wins , Phil Harkins & Keith Hollihan
    153. 153. C Q O * *Chief quest-meister
    154. 154. 48 . Foster Independence.
    155. 155. “ You must realize that how you invest your human capital matters as much as how you invest your financial capital. Its rate of return determines your future options. Take a job for what it teaches you, not for what it pays. Instead of a potential employer asking, ‘Where do you see yourself in 5 years?’ you’ll ask, ‘If I invest my mental assets with you for 5 years, how much will they appreciate? How much will my portfolio of career options grow?’ ” Source: Stan Davis & Christopher Meyer, futureWEALTH
    156. 156. 49 . En-thus-i-asm!
    157. 157. “ Nothing is so contagious as enthusiasm.” —Samuel Taylor Coleridge
    158. 158. 50 . Talent = Brand.
    159. 159. The Top 5 “Revelations” Better talent wins. Talent management is my job as leader. Talented leaders are looking for the moon and stars. Over-deliver on people’s dreams – they are volunteers. Pump talent in at all levels, from all conceivable sources, all the time. Source: Ed Michaels et al., The War for Talent
    160. 160. BRAND = TALENT.
    161. 161. “ I have always believed that the purpose of the corporation is to be a blessing to the employees.” —Boyd Clarke
    162. 162. Cause (worthy of commitment) Space (room for/encouragement for initiative) Decency (respect, humane)
    163. 163. EXCELLENCE. BEDROCK. LEADERSHIP. 9Ps.
    164. 164. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
    165. 165. “ Management has a lot to do with answers. Leadership is a function of questions. And the first question for a leader always is: ‘ Who do we i ntend to be ?’ Not ‘What are we going to do?’ but ‘Who do we intend to be?’” —Max De Pree, Herman Miller
    166. 166. “ Nothing is so contagious as enthusiasm.” —Samuel Taylor Coleridge
    167. 167. “ In the end, management doesn’t change culture. Management invites the workforce itself to change the culture.” —Lou Gerstner
    168. 168. 25
    169. 169. “ Leaders ‘ do ’ people. Period.” —Anon.
    170. 170. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
    171. 171. “ The First step in a ‘dramatic’ ‘organizational change program’ is obvious— dramatic personal change !” —RG
    172. 172. “ You must be the change you wish to see in the world.” Gandhi
    173. 173. “ We make our own traps.” “ We construct our own cage.” “ We build our own roadblocks.” Source: Douglas Kennedy, State of the Union
    174. 174. “ Do one thing every day that scares you.” —Eleanor Roosevelt
    175. 175. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
    176. 176. The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it. Michelangelo
    177. 177. PURPOSE . PASSION . Potential . Presence . Personal . PERSISTENCE . PEOPLE . Potent . Positive .
    178. 178. “ Excellence can be obtained if you: ... care more than others think is wise; ... risk more than others think is safe; ... dream more than others think is practical; ... expect more than others think is possible.” Source: Anon. (Posted @ tompeters.com by K.Sriram, November 27, 2006 1:17 AM)
    179. 179. &quot;Life is not a journey to the grave with the intention of arriving safely in one pretty and well preserved piece, but to skid across the line broadside, thoroughly used up, worn out, leaking oil, shouting ‘ GERONIMO!’ ” — Bill McKenna, professional motorcycle racer ( Cycle magazine 02.1982)
    180. 180. Ger- on -i-mo !

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