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Bart Hendrickx measuring-sociallearning-spsbe02


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The world of corporate learning is moving toward the 70+20+10% model. This suggests about 70% of learning happens on the job, 20% via feedback from colleagues and peers and 10% in formal training. …

The world of corporate learning is moving toward the 70+20+10% model. This suggests about 70% of learning happens on the job, 20% via feedback from colleagues and peers and 10% in formal training. SharePoint is one of the key enablers of this move, with its widespread use for blogging, wikis and document repositories. Assessments (quizzes, surveys, tests and exams) are a critical part of learning—helping diagnose what you need to learn, giving feedback on learning, measuring and reinforcing what you have learned. Assessments are also useful in SharePoint for those using it for more formal training and also to keep track of compliance with regulations within SharePoint.

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  • 1. #SPSBEMeasuring Social Learning inSharePoint with Assessments #SPSBE02 Bart Hendrickx
  • 2. A big thanks to our sponsorsPlatinum SponsorsGold Premium Sponsors Venue SponsorGold Sponsors
  • 3.  Bart Hendrickx  Solutions Consultant = pre-sales  Always learningCopyright © 1995-2012 Questionmark Corporation and/or Questionmark Computing Limited, known collectively as Questionmark. All rights reserved. Questionmarkis a registered trademark of Questionmark Computing Limited. All other trademarks are acknowledged.
  • 4. Twitter #spsbe #spsbe02 @inthelearn
  • 5. Introduction
  • 6. If you have these questions, this presentation may help How can I increase service levels?  By improving learning? How can I fulfill compliance requirements?  By documenting understanding? How can I save money?  By adapting training?
  • 7. Other possible questions What is social learning? What is 70+20+10? What are assessments? What is SharePoint? (ouch)
  • 8. Special thanks John Kleeman, Founder and Chairman of Questionmark
  • 9. Theory
  • 10. Only ~10% of learning Learning from your comes from study mentors, conversations (reading, researching, with peers and meetings courses, etc.) (if you pay attention and ask questions) 70+20+10 Formal Learning model of learning Learning From Others 10% 20% Learning By Doing On-The-Job learning by making mistakes, taking 70% time for retrospectives and learning from the experience.
  • 11. 70+20+10 model for learning  SharePoint is where you ~70% from Experience learn from others Workplace Search Wikis Blogs ~20% from Others Discussions Social ~10% from Study Formal
  • 12. Assessments are a critical part of learning Quizzes (memory recall) Surveys (needs analysis) Tests (measure knowledge/skills) Exams (more formal tests)
  • 13. on:
  • 14. Measuring social learning initiatives Did they learn it? Did they Are they like it? doing it? Results
  • 15. Use cases
  • 16. Employee/partner portal Sales channel verification  Do you have the right sales skills to sell my product? Technical verification  Do you know how to maintain or describe our products?Typical social learning techniques Knowledge check quizzes e.g. every Monday morning Evaluation surveys User-generated quizzes
  • 17. Certification support  SharePoint useful for certification support  Easily host practice tests and practice items  Easily host surveys and polls  Discussion board  Mentoring connections  Blogs and wikis  Tag and rate resources to help others  Search
  • 18. Competence tests  Use a SharePoint list to track  Who has taken annually required training  Who is due or has passed annually required tests
  • 19. Regulatory compliance  Is getting someone to sign they have read a document good enough?  US Appeals Court 2005:  “merely having an individual sign a form acknowledging his responsibility to read the safety manual is insufficient to insure that the detailed instructions contained therein have actually been communicated”  You want objective evidence someone understandsComplete General Const. Co. v. OSHRC, 2005 U.S. App. LEXIS 5197 (6th Cir.), March 29, 2005. Quoted in: Role of Assessments in Mitigating Risk for Financial Services Organizations.pdf
  • 20. Other common applications Community of practice  Engage interest / validate moderators / survey practice Performance support  Just in time diagnostic quizzes that direct to learning Report on scores  Report scores from assessments in SharePoint  Use SharePoint to collate results
  • 21. From Microsoft published case study (June 2011)
  • 22. Examples
  • 23. BT  Dare2Share (videos, podcasts)  Puts case for SharePoint and informal learning  Suggests a pilot is best way to start informal learning
  • 24. HP  Used SharePoint for sales training  Saved $7,500 per learner  Won Brandon Hall learning award
  • 25. Rio Salado College  Widespread use of SharePoint in a large college  Rapid adoption  Easy to maintain  Empower instructors
  • 26. Lund University  SharePoint good middle ground between building your own system and using a Learning Management System  Embedding assessments on the same page as learning material
  • 27. Xylos “The main reason to have the LMS [Learning Management System] is for reporting, I call it for “funding purposes”. […] Did they learn something? We don’t know – the only way to tell is by testing the person – using an assessment.” Danny De Witte
  • 28. Microsoft  “YouTube” for Enterprise  Search Learning Management Systems  Take the training to where the people are
  • 29. “We are starting to see the end of theidea of the big monolithic learningmanagement system where you buyone system that does everything.
  • 30. What we’re going to see going forward is best of breed solutions […] and people are going to be asking – what is the platform we can put all of these on?” Ray Fleming, Microsoft
  • 31. How to’s
  • 32. Approach 1Inbuilt SharePoint Good for basic surveys Works out of the box No quizzes & tests  Scoring  Security  Shuffling  Feedback  Reporting(note on SharePoint 15later)
  • 33. Approach 2Custom web parts Write your own  Custom web parts  SharePoint customizations (e.g. JavaScript) Cost to create Cost to maintain Functionality limits
  • 34. Approach 3Embed Flash apps Easy to do (if you have the tool) Results not usually stored Won’t work on iPads/iPhones Possible for simple quizzes
  • 35. Approach 4 Embed web apps  Embed assessment management systems  Easy to do
  • 36. Surveys? Quizzes & Out of the Work in Deliver on tests? box? cloud? mobiles? Author    Inbuilt Deliver     SharePoint Report ?    Author    Custom webparts Deliver      Report     Author ? ?  Embed Flash Deliver ?    ?apps Report     Author    Embed web Deliver     apps Report    
  • 37. How SharePoint 15 will help  Will include more social features, helping informal learning  Education module expected  Probably more for academic than corporate use  Will encourage thinking of SharePoint as learning portal  Likely to extend use of SharePoint for learning  SharePoint – the learning portal you already own
  • 38. Closing
  • 39. Where to learn more 70+20+10 model  White paper by Charles Jennings SharePoint and Assessments blog   Gives technical how-tos & comments on SharePoint and assessment  John Kleeman: @johnkleeman Learning and Assessment on SharePoint white paper  Learn by doing  Start a pilot project and learn as you go
  • 40. Your questions Email: Twitter: @inthelearn Mobile: +32 475 64 15 29 Web:
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