Lufthansa:: Taking Mobile Computing to               the Skies While Keeping the Mobile                     Workforce Conn...
   Md. Mahbub Siddique   BIT0204               Md. Mahmudul Hasan    BIT0223               Rayhan Hossain        BIT022...
    Lufthansa in brief     Problem Analysis     Role of IT to solve this problem     Challenges     Outcomes7/25/2012...
    Deutsche Lufthansa AG is a globally operating      aviation group with around 400 companies and      is the largest a...
    Training process of a huge amount of      pilots(about 3500) with latest technology was      very primitive7/25/2012 ...
    Pilots needed to keep a lot of papers on      training, schedules etc.     Information providing system for passenge...
    Competitive tendency of all other companies      in intensifying customer services and      employee development7/25/...
     To solve problems faster     Being able to connect any time anywhere     Easy access to data     Strong informati...
    Training all the staff of Lufthansa with mobile      & internet     ‘Lufthansa Mobile Initiative’ for all 3500 pilot...
Providing all the pilots with   notebook computers having-  Enough performance capability to   run key software applicati...
    To keep 3,500 highly mobile airline      pilots trained-           with latest technology           procedures    ...
    Ensured that technical specifications for the equipment      were acceptable to both pilots and other employees     ...
    Access current data electronically     Class room training ended     Get training tutorials anytime, anywhere     ...
    Return On Investment(ROI) was very high     More productivity and improved efficiency      from the pilots and other...
    Flight Information       Online timetable       Arrival and departure       Information via SMS     In-flight int...
    www.lufthansa.com/     www.en.wikipedia.org/wiki/Lufthansa     http://danieldelaowalden.wix.com/mod6/cas      e-stu...
Q&A7/25/2012         17
Thank you7/25/2012               18
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Case Study on Lufthansa:: ´´Taking Mobile Computing to the Skies While Keeping the Mobile Workforce Connected"

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Case Study on Lufthansa:: ´´Taking Mobile Computing to the Skies While Keeping the Mobile Workforce Connected"

  1. 1. Lufthansa:: Taking Mobile Computing to the Skies While Keeping the Mobile Workforce Connected"7/25/2012 1
  2. 2.  Md. Mahbub Siddique BIT0204  Md. Mahmudul Hasan BIT0223  Rayhan Hossain BIT02267/25/2012 2
  3. 3.  Lufthansa in brief  Problem Analysis  Role of IT to solve this problem  Challenges  Outcomes7/25/2012 3
  4. 4.  Deutsche Lufthansa AG is a globally operating aviation group with around 400 companies and is the largest airline in Europe  Lufthansa Group employs 117000 people worldwide of 146 nationalities. In 2010, over 90 million passengers flew with Lufthansa.7/25/2012 4
  5. 5.  Training process of a huge amount of pilots(about 3500) with latest technology was very primitive7/25/2012 5
  6. 6.  Pilots needed to keep a lot of papers on training, schedules etc.  Information providing system for passengers was very poor, mostly dependant to papers7/25/2012 6
  7. 7.  Competitive tendency of all other companies in intensifying customer services and employee development7/25/2012 7
  8. 8.  To solve problems faster  Being able to connect any time anywhere  Easy access to data  Strong information system-right time, right information7/25/2012 8
  9. 9.  Training all the staff of Lufthansa with mobile & internet  ‘Lufthansa Mobile Initiative’ for all 3500 pilots  Providing the online materials of training, schedules, weather for pilots  Easy access to information of customer services such as time table, delay etc. with internet technology  Providing broadband internet to the aircraft & to the passengers7/25/2012 9
  10. 10. Providing all the pilots with notebook computers having-  Enough performance capability to run key software applications used by the pilots  Weight less than 2 kg(4.4 pounds)  Screen 12 inches diagonally  Screen bright and easy to read in cockpit light  5 hrs long battery life7/25/2012 10
  11. 11.  To keep 3,500 highly mobile airline pilots trained-  with latest technology  procedures  Investment was huge  Information about-  schedules  weather, events7/25/2012 11
  12. 12.  Ensured that technical specifications for the equipment were acceptable to both pilots and other employees  Before mass implementation feedback had been taken in different phases to understand the feasibility  Pilots might not be efficient to work on notebooks so initial training was given accordingly  Standardized on a unique hardware and software platform to reduce support and upgrade costs7/25/2012 12
  13. 13.  Access current data electronically  Class room training ended  Get training tutorials anytime, anywhere  Convenient  Time saving7/25/2012 13
  14. 14.  Return On Investment(ROI) was very high  More productivity and improved efficiency from the pilots and other employees  Getting strategic advantage than many other airlines  Improvement of infrastructure7/25/2012 14
  15. 15.  Flight Information  Online timetable  Arrival and departure  Information via SMS  In-flight internet access to customers  Improvement of customer relationship  Providing data to support new initiatives, to solve issues7/25/2012 15
  16. 16.  www.lufthansa.com/  www.en.wikipedia.org/wiki/Lufthansa  http://danieldelaowalden.wix.com/mod6/cas e-study  Management Information Systems by O’Brien and Marakas (8th Edition)7/25/2012 16
  17. 17. Q&A7/25/2012 17
  18. 18. Thank you7/25/2012 18

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