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Telephone etiquette sx Telephone etiquette sx Presentation Transcript

  • TELEPHONE ETIQUETTES
  • Why Telephones
    • Most important tools in communication process carrying out a all sorts of conversation for the desired results
    • Organizations spend plenty of time & money on their employees to excel in communication
    • Most important for an organization to have well mannered employees with Telephone Etiquette who can fulfill the need for a work place, with grace.
  • Business Telephone Etiquettes
    • There is a surprising lack of knowledge among people about proper business telephone etiquettes. Following are a certain set of phone ethics will definitely lead to favorable outcomes for the entire business.
    • Read on to learn about it.
  • Inculcate it……
    • It is imperative to know all the rules while talking on a phone for business purposes.
    • Business telephone etiquettes should be taught to all members of the organization, for marinating cordial relations.
  • Telephone Etiquette Tips- Tip 1
    • When you pick a phone, or even while calling, greet the person depending on the time of the day & introduce yourself and give the name of your organization
    • Use short phrases and simple words while talking on the phone
    • There should be screening of calls by possibly the receptionist before forwarding it to the concerned person.
  • Telephone Etiquette Tip 2
    • Ask the caller, "To whom am I speaking?“
    • Avoid unnecessary jargon in your conversations.
    • Use the caller’s name in your conversation.
    • Practice good listening skills.
    • Make sure you have a pleasant speaking skill.
    • Before placing a caller on hold, ask their permission first and thank them
    • It is better to return a call than to keep someone on hold too long.
  • Telephone Etiquette Tip 3
    • Do not forget to return the call if promised.
    • Do not permit the phone to ring into the office more than three times.
    • Answer calls by the second or third ring.
    • Never interrupt the person while he/she is talking to you, as far as possible.
    • Never engage in an argument with the caller.
    • Do not handle an unhappy caller's or personal calls at work place openly.
  • Telephone Etiquette Tip 4
    • Do not give the impression that you are rushed. Give the person the time.
    • Learn to handle several calls at one go with ease and grace
    • Always get the best number (and an alternate)
    • Do not ever leave a message with someone else. Be responsible to convey the message yourself.
    • Be enthusiastic and respectful.
  • Telephone Etiquette Tip 5
    • Do not answer the phone if you are eating
    • Turn away from your computer, and other works, to avoid distractions.Pay attention to the caller.
    • Always have something available to write on / with
    • Speak clearly and slowly during business call. You should not mumble or have slurred speech
    • Thank the caller for calling.
  • THUS………………
    • Etiquette is demanded by both the caller and receiver
    • Speak clearly and slowly when taking a business call.Keep phone calls brief and friendly
    • These are simple ,effective but inexpensive methods to enhance the image of your organization.