Communication skills
Upcoming SlideShare
Loading in...5
×
 

Communication skills

on

  • 3,472 views

 

Statistics

Views

Total Views
3,472
Views on SlideShare
3,472
Embed Views
0

Actions

Likes
2
Downloads
230
Comments
2

0 Embeds 0

No embeds

Accessibility

Categories

Upload Details

Uploaded via as Microsoft PowerPoint

Usage Rights

© All Rights Reserved

Report content

Flagged as inappropriate Flag as inappropriate
Flag as inappropriate

Select your reason for flagging this presentation as inappropriate.

Cancel
  • Full Name Full Name Comment goes here.
    Are you sure you want to
    Your message goes here
    Processing…
  • GREAT ONE. if possible may i have a copy to my email: dee_moeltea@yahoo.com
    Are you sure you want to
    Your message goes here
    Processing…
  • the presentation is very useful.Can you mail it to sb.desai@manugraph.com
    Are you sure you want to
    Your message goes here
    Processing…
Post Comment
Edit your comment
  • 3
  • 8
  • 8
  • 8
  • 8
  • 8
  • 8
  • 8
  • 8
  • 8
  • 8
  • 8
  • 8
  • 8
  • 20
  • 20
  • 20
  • 20
  • 20

Communication skills Communication skills Presentation Transcript

  • Communication Skills
  • Meaning of Communication
    • The word ‘communicate’ comes from the Latin verb ‘communicare’ that means to impart, to participate, to share or to make common. By virtue of its Latin origin it is also the source of the English word ‘common’. Whatever is common is shared by all. Hence the sense of ‘sharing’ is inherent in the very origin and nature of communication.
    In communication we share ‘ information ’, i.e. something to tell, in whatever way we like, or as the situation demand.
  • Social Aspect
    • Communication is a social activity, it is the most important of all our activities as it has helped us to organize ourselves as a civilized society. All communication is based on, and is guided by role-relationships . Communication is essentially the ability of one person to make contact with another and to make himself or herself understood. In other words, communication is the process by which meaning are exchange between people through the use of a common set of symbols.
    • Success for YOU in the new global and diverse workplace requires excellent communication skills!
  • The Communication Process Basic Model
  • The Communication Process Basic Model 1. Sender has idea
  • The Communication Process Basic Model 1. Sender has idea
  • The Communication Process Basic Model 2. Sender encodes idea in message 1. Sender has idea
  • The Communication Process Basic Model 2. Sender encodes idea in message 1. Sender has idea
  • The Communication Process Basic Model 3. Message travels over channel 2. Sender encodes idea in message 1. Sender has idea
  • The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea
  • The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message
  • The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message
  • The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 5. Feedback travels to sender
  • The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 5. Feedback travels to sender
  • The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 5. Feedback travels to sender
  • The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 6. Possible additional feedback to receiver 5. Feedback travels to sender
  • The Communication Process Basic Model 2. Sender encodes idea in message 3. Message travels over channel 1. Sender has idea 4. Receiver decodes message 6. Possible additional feedback to receiver 5. Feedback travels to sender
  • The Communication Process Expanded Model
  • A Classic Case of Miscommunication
    • In Center Harbor, local people recalls the day when Mr. Walter (T.V. Star) steered his boat into port. Mr. Walter was amused to see in the distance a small crowd on shore waving their arms to greet him. He could barely make out their excited shouts: “Hello Walter, Hello Walter!”
    • As his boat came closer, the crowd grew larger, still yelling. Pleased at the reception, Mr. Walter tipped his white captain's hat, waved back, even took a bow. But before reaching dockside, his boat abruptly jammed aground. The crowd stood silent. Mr. Walter suddenly realized what they'd been shouting: “Low water, low water!”
  • Analysis of Flawed Communication Process
  • Analysis of Flawed Communication Process Sender has idea Warn boater
  • Analysis of Flawed Communication Process Sender has idea Warn boater Sender encodes message “ Low water!”
  • Analysis of Flawed Communication Process Sender has idea Warn boater Sender encodes message “ Low water!” Channel carries message Message distorted
  • Analysis of Flawed Communication Process Sender has idea Warn boater Sender encodes message “ Low water!” Channel carries message Message distorted Receiver decodes message “ Hello Walter!”
  • Barriers That Caused Miscommunication
    • Frame of reference
    • Language skills
    • Listening skills
    • Receiver accustomed to acclaim and appreciative crowds.
    • "water" and "Walter" sound similar.
    • Receiver more accustomed to speaking than to listening.
  • Barriers That Caused Miscommunication
    • Emotional interference
    • Physical barriers
    • Ego prompted receiver to believe crowd was responding to his celebrity status.
    • Noise from boat, distance between senders and receivers.
    Which of these barriers could be overcome through improved communication skills?