Supervision Internship [401591] Week Two – Professional Communication I Marcus Birkenkrahe [Birkenkrahe Aya] Bruce Spear [...
Agenda <ul><li>Selected statements from the forum discussion
Models: Parent-Adult-Child | Drama Triangle
Discussion in the Opinionator
Commitment round </li></ul>Agenda  |   Forum | Models | Discussion | Commitment
Forum – What Is Effective Communication? <ul><li>„ ..the whole package of what we say, the tone we use, the...unconscious ...
„ Effective transmission of meaning ...is hard to measure. Style is more important than substance.“ (Sebastian)
„ Everyone communicates differently and sees the world in a different way.“ (Lana)
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Presentation communication 1

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Presentation on effective (and conflicted) communication in the work place. Models by Berne and input from the students from week 1 solicited from the discussion forum.

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Presentation communication 1

  1. 1. Supervision Internship [401591] Week Two – Professional Communication I Marcus Birkenkrahe [Birkenkrahe Aya] Bruce Spear [Beave Burkhardt] Johannes Radig [Johannes Edelmann]
  2. 2. Agenda <ul><li>Selected statements from the forum discussion
  3. 3. Models: Parent-Adult-Child | Drama Triangle
  4. 4. Discussion in the Opinionator
  5. 5. Commitment round </li></ul>Agenda | Forum | Models | Discussion | Commitment
  6. 6. Forum – What Is Effective Communication? <ul><li>„ ..the whole package of what we say, the tone we use, the...unconscious use of our body language.“ (Saskia)
  7. 7. „ Effective transmission of meaning ...is hard to measure. Style is more important than substance.“ (Sebastian)
  8. 8. „ Everyone communicates differently and sees the world in a different way.“ (Lana)
  9. 9. New media „require essential new communication skills“ (Anna) </li></ul>Agenda | Forum | Models | Discussion | Commitment <ul><li>„ I know for sure that I communicate effectively when I see the results or outcomes.“ (Michael)
  10. 10. „ It is important to propose new approaches and suggest alternatives.“ (Emil)
  11. 11. „ The standard face [people] wear in daily life is a key issue to pay attention to.“ (Elena) </li></ul>
  12. 12. Forum – What Should I Do? <ul><li>Get attention, interest, desire and admiration!“ (Robert)
  13. 13. „ I try to be...rather warm and close than cold and distant.“ (Patrick)
  14. 14. Be aware of your standard face. An open, receptive face will help you develop empathy with your peers. (Elena)
  15. 15. Ask a lot of questions! QUESTIONS! (Anna) </li></ul><ul><li>„ It is all about observing the reaction of one's colleague!“ (Michael)
  16. 16. Be aware of your (conflicting?) goals and communicate accordingly. (Janni)
  17. 17. Don't be afraid to use the phone. (Saskia)
  18. 18. „ Just talk sincere and politely to your peers.“ (Claudia) </li></ul>Agenda | Forum | Models | Discussion | Commitment
  19. 19. Model: Parent-Adult-Child Parent Sympathetic Praising Critical From above Eye-level Appropriately tense Uses „I“, not „you“ Clear, determined Rebellious Sulky Placating Asking for praise Person A Person B Modified from Berne, 1964. Agenda | Forum | Models | Discussion | Commitment
  20. 20. Model: Drama Triangle Modified from Berne, 1964. Agenda | Forum | Models | Discussion | Commitment Persecutor : It's all your fault! Rescuer : Let me help you! Victim : I'm such a poor boy|girl! <ul><li>Unnecessarily strict
  21. 21. Accuses
  22. 22. Critisizes aggressively
  23. 23. Anger easily triggered
  24. 24. Critical parent
  25. 25. School bully
  26. 26. Looking for victim </li></ul><ul><li>Helplessness
  27. 27. Suppressed anger
  28. 28. Looking for rescuer
  29. 29. Unable to enjoy
  30. 30. Feels s|he can't, absolutely not. </li></ul><ul><li>Not listening to intuition
  31. 31. Guilt feelings when not rescuing
  32. 32. Keeps victims dependent
  33. 33. Expects rescue to fail
  34. 34. Weak parent
  35. 35. Feels s|he must, absolutely. </li></ul>DRAMA TRIANGLE
  36. 36. Forum Feedback & Discussion <ul><li>Let's move over to the (now fixed) Opinionator to get a view of what the class thinks of some of the forum statements & then discuss... </li></ul>?
  37. 37. Commitment - Changes <ul><li>Change your communication | pattern in only one way during this coming week.
  38. 38. Report on the forum (week 3) about that change and what you noticed if anything cp. with your expectations.
  39. 39. Let us know if you noticed any examples of „parent“, „child“ or „drama triangle“ behavior in your organisation. </li></ul>Welcome | Objectives | Tools | Introductions | Next | Discussion

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