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Presentation on effective (and conflicted) communication in the work place. Models by Berne and input from the students from week 1 solicited from the discussion forum.

Presentation on effective (and conflicted) communication in the work place. Models by Berne and input from the students from week 1 solicited from the discussion forum.

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    Presentation communication 1 Presentation communication 1 Presentation Transcript

    • Supervision Internship [401591] Week Two – Professional Communication I Marcus Birkenkrahe [Birkenkrahe Aya] Bruce Spear [Beave Burkhardt] Johannes Radig [Johannes Edelmann]
    • Agenda
      • Selected statements from the forum discussion
      • Models: Parent-Adult-Child | Drama Triangle
      • Discussion in the Opinionator
      • Commitment round
      Agenda | Forum | Models | Discussion | Commitment
    • Forum – What Is Effective Communication?
      • „ ..the whole package of what we say, the tone we use, the...unconscious use of our body language.“ (Saskia)
      • „ Effective transmission of meaning ...is hard to measure. Style is more important than substance.“ (Sebastian)
      • „ Everyone communicates differently and sees the world in a different way.“ (Lana)
      • New media „require essential new communication skills“ (Anna)
      Agenda | Forum | Models | Discussion | Commitment
      • „ I know for sure that I communicate effectively when I see the results or outcomes.“ (Michael)
      • „ It is important to propose new approaches and suggest alternatives.“ (Emil)
      • „ The standard face [people] wear in daily life is a key issue to pay attention to.“ (Elena)
    • Forum – What Should I Do?
      • Get attention, interest, desire and admiration!“ (Robert)
      • „ I try to be...rather warm and close than cold and distant.“ (Patrick)
      • Be aware of your standard face. An open, receptive face will help you develop empathy with your peers. (Elena)
      • Ask a lot of questions! QUESTIONS! (Anna)
      • „ It is all about observing the reaction of one's colleague!“ (Michael)
      • Be aware of your (conflicting?) goals and communicate accordingly. (Janni)
      • Don't be afraid to use the phone. (Saskia)
      • „ Just talk sincere and politely to your peers.“ (Claudia)
      Agenda | Forum | Models | Discussion | Commitment
    • Model: Parent-Adult-Child Parent Sympathetic Praising Critical From above Eye-level Appropriately tense Uses „I“, not „you“ Clear, determined Rebellious Sulky Placating Asking for praise Person A Person B Modified from Berne, 1964. Agenda | Forum | Models | Discussion | Commitment
    • Model: Drama Triangle Modified from Berne, 1964. Agenda | Forum | Models | Discussion | Commitment Persecutor : It's all your fault! Rescuer : Let me help you! Victim : I'm such a poor boy|girl!
      • Unnecessarily strict
      • Accuses
      • Critisizes aggressively
      • Anger easily triggered
      • Critical parent
      • School bully
      • Looking for victim
      • Helplessness
      • Suppressed anger
      • Looking for rescuer
      • Unable to enjoy
      • Feels s|he can't, absolutely not.
      • Not listening to intuition
      • Guilt feelings when not rescuing
      • Keeps victims dependent
      • Expects rescue to fail
      • Weak parent
      • Feels s|he must, absolutely.
      DRAMA TRIANGLE
    • Forum Feedback & Discussion
      • Let's move over to the (now fixed) Opinionator to get a view of what the class thinks of some of the forum statements & then discuss...
      ?
    • Commitment - Changes
      • Change your communication | pattern in only one way during this coming week.
      • Report on the forum (week 3) about that change and what you noticed if anything cp. with your expectations.
      • Let us know if you noticed any examples of „parent“, „child“ or „drama triangle“ behavior in your organisation.
      Welcome | Objectives | Tools | Introductions | Next | Discussion