Presentation communication 1

Supervision Internship [401591] Week Two – Professional Communication I Marcus Birkenkrahe [Birkenkrahe Aya] Bruce Spear [Beave Burkhardt] Johannes Radig [Johannes Edelmann]

Forum – What Is Effective Communication?
„ ..the whole package of what we say, the tone we use, the...unconscious use of our body language.“ (Saskia)
„ Effective transmission of meaning ...is hard to measure. Style is more important than substance.“ (Sebastian)
„ Everyone communicates differently and sees the world in a different way.“ (Lana)
New media „require essential new communication skills“ (Anna)
„ I know for sure that I communicate effectively when I see the results or outcomes.“ (Michael)
„ It is important to propose new approaches and suggest alternatives.“ (Emil)
„ The standard face [people] wear in daily life is a key issue to pay attention to.“ (Elena)

Forum – What Should I Do?
Get attention, interest, desire and admiration!“ (Robert)
„ I try to be...rather warm and close than cold and distant.“ (Patrick)
Be aware of your standard face. An open, receptive face will help you develop empathy with your peers. (Elena)
Ask a lot of questions! QUESTIONS! (Anna)
„ It is all about observing the reaction of one's colleague!“ (Michael)
Be aware of your (conflicting?) goals and communicate accordingly. (Janni)
Don't be afraid to use the phone. (Saskia)
„ Just talk sincere and politely to your peers.“ (Claudia)

Model: Parent-Adult-Child Parent Sympathetic Praising Critical From above Eye-level Appropriately tense Uses „I“, not „you“ Clear, determined Rebellious Sulky Placating Asking for praise Person A Person B Modified from Berne, 1964. Agenda | Forum | Models | Discussion | Commitment

Model: Drama Triangle Modified from Berne, 1964. Agenda | Forum | Models | Discussion | Commitment Persecutor : It's all your fault! Rescuer : Let me help you! Victim : I'm such a poor boy|girl!
Unnecessarily strict
Accuses
Critisizes aggressively
Anger easily triggered
Critical parent
School bully
Looking for victim
Helplessness
Suppressed anger
Looking for rescuer
Unable to enjoy
Feels s|he can't, absolutely not.
Not listening to intuition
Guilt feelings when not rescuing
Keeps victims dependent
Expects rescue to fail
Weak parent
Feels s|he must, absolutely.
DRAMA TRIANGLE

Forum Feedback & Discussion
Let's move over to the (now fixed) Opinionator to get a view of what the class thinks of some of the forum statements & then discuss...
?

Commitment - Changes
Change your communication | pattern in only one way during this coming week.
Report on the forum (week 3) about that change and what you noticed if anything cp. with your expectations.
Let us know if you noticed any examples of „parent“, „child“ or „drama triangle“ behavior in your organisation.
Welcome | Objectives | Tools | Introductions | Next | Discussion

Presentation communication 1

by Marcus Birkenkrahe

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