Assertiveness in the work place

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Listing non-assertive and assertive behaviors and discussing a few techniques for it. Last slide: suggestion for changes this week.

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Assertiveness in the work place

  1. 1. Supervision Internship [401591]Week Three – AssertivenessMarcus Birkenkrahe [Birkenkrahe Aya]Bruce Spear [Beave Burkhardt]Johannes Radig [Johannes Edelmann]
  2. 2. Agenda  Tell us about the results of the forum discussion  Recap / extention: PAC model and Drama Triangle  [Non-] Assertiveness  Simple methods  Discussion  Commitment roundAgenda | Forum | Models | Discussion | Commitment HWR Berlin Supervision Internship LV 401591 / 2
  3. 3. Forum – Changing your communication  1. Do one thing differently in your communications with others in your workplace and pay attention to the consequences.  2. Discuss what youve done with a third person and report on what youve learned.Agenda | Forum | Models | Discussion | Commitment HWR Berlin Supervision Internship LV 401591 / 3
  4. 4. Model: Parent-Adult-Child Sympathetic Parent Parent Praising Critical From above Eye-level Adult Adult Appropriately tense Uses „I“, not „you“ Clear, determined Rebellious Child Child Sulky Placating Asking for praise Person A Person B Modified from Berne, 1964.Agenda | Forum | Models | Discussion | Commitment HWR Berlin Supervision Internship LV 401591 / 4
  5. 5. Model: Drama Triangle • Unnecessarily strict • Accuses Persecutor: • Critisizes aggressively • Not listening to intuition • Anger easily triggered • Guilt feelings when not rescuing Its all your fault! • Critical parent • Keeps victims dependent • School bully • Expects rescue to fail • Looking for victim • Weak parent • Feels s|he must, absolutely. DRAMA TRIANGLE • Helplessness • Suppressed anger Rescuer: Let Victim: Im such • Looking for rescuer me help you! a poor boy|girl! • Unable to enjoy • Feels s|he cant, absolutely not. Modified from Berne, 1964.Agenda | Forum | Models | Discussion | Commitment HWR Berlin Supervision Internship LV 401591 / 5
  6. 6. [Non-] Assertiveness Aggressive behavior – pushy, bullying, requires force Manipulative behavior – sly, tricky, requires cunning Instinctive behavior – fight, flight or freeze Defensive behavior – replying, defending, asking Assertive behavior – clear, adult, requires boundaries HWR Berlin Supervision Internship LV 401591 / 6
  7. 7. Assertive behaviorsThe point of all assertive techniques is to let the otherperson know (a) where your boundary is, (b) if anyone hasviolated it and (c) what will happen if they keep doing it. Direct and clear Fielding through repetition Parallel talking Paradoxical HWR Berlin Supervision Internship LV 401591 / 7
  8. 8. Forum Feedback & Discussion Lets move over to the (now fixed) Opinionator to get a view of what the class thinks of some of the forum statements & then discuss... ? HWR Berlin Supervision Internship LV 401591 / 8
  9. 9. Commitment - Changes  Experiment with assertive behavior this and next week.  First, identify your (typical) pattern.  For example  when youd normally say no, say yes.  when youd normally be aggressive, be assertive  when youd normally be manipulative, be assertive  In all cases, observe how other peoples response changes when you change your behavior.Agenda | Forum | Models | Discussion | Commitment HWR Berlin Supervision Internship LV 401591 / 9

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