2 Assertiveness in the Workplace

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Lecture for Supervision Internship

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2 Assertiveness in the Workplace

  1. 1. Supervision Internship [401591]Assertiveness IMarcus Birkenkrahe [Birkenkrahe Aya]
  2. 2. Agenda   Excerpts from the weekly forum posts...*   [Non-] Assertiveness   Simple methods   Discussion   Home work/Commitment round Please do remember to upload your (main) forum post to your GoogleDocs file by Monday at the very latest!!Agenda | Forum | Models | Discussion | Commitment HWR Berlin Supervision Internship LV 401591 / 2
  3. 3. Forum – from „What Did You Learn?“ «…In every e-mail [to Asian people] I had to pay attention that I never, really NEVER, write something in a negative way or use the word no. This can get pretty difficult when someone did something wrong and you are the one who has to explain it in a positive way to him.» «From the very first day of my internship I understood that it will be difficult for me to go home at 18.00 as ALL employees finish their working day not earlier than at 19.00-20.00. And some of them start working at 7 a.m.» «How do you say “No” if someone wants to give you a task that you simply do not have time for?»Agenda | Forum | Models | Discussion | Commitment HWR Berlin Supervision Internship LV 401591 / 3
  4. 4. Forum – from: “What Did You Learn?“ «It feels a little strange for me to “just” be the intern and to have such control and corrective responsibilities over people in their work. Especially considering that there are people who have been doing their job for 20 years.» «I often get tasks from the [managers] or sometimes from the clients directly without having clear instructions on how to do it.» «I learned that it is important to ask for what you want or need because if you don’t, it is possible that you will miss gaining a lot of helpful experience.» >> What do you make of these stories? >> Have you made any similar experiences?Agenda | Forum | Models | Discussion | Commitment HWR Berlin Supervision Internship LV 401591 / 4
  5. 5. [Non-] Assertiveness  Aggressive behavior – pushy, bullying, requires force  Manipulative behavior – sly, tricky, requires cunning  Instinctive behavior – fight, flight or freeze  Defensive behavior – replying, defending, asking  Assertive behavior – clear, adult, requires boundaries HWR Berlin Supervision Internship LV 401591 / 5
  6. 6. Assertive behaviors The point of all assertive techniques is to let the other person know (a) where your boundary is, (b) if anyone has violated it and (c) what will happen if they keep doing it.  Direct and clear  Fielding through repetition (simple message)  Parallel talking  Paradoxical HWR Berlin Supervision Internship LV 401591 / 6
  7. 7. Home Work / Commitment   Experiment with assertive behavior this and next week.   First, identify your (typical) pattern.   For example:   when youd normally say no, say yes.   when youd normally be aggressive, be assertive   when youd normally be manipulative, be assertive   In all cases, observe how other peoples response changes when you change your behavior.Agenda | Forum | Models | Discussion | Commitment HWR Berlin Supervision Internship LV 401591 / 7
  8. 8. Opinionator! [if there‘s time]Lets move over to the (now fixed) Opinionator to get asense of the views of the entire group and not just a few... ? HWR Berlin Supervision Internship LV 401591 / 8

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