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Biocair International Ltd Service Provision

Who we are ... Biocair are a global specialist courier. Established in 1987 in Cambridge, Biocair have been employing science graduates and industry professionals for over 25 years. We now have offices around the globe, supported by a closely managed network of suppliers.

Why we are different ... Our People All our Customer Service team come from a background in science – this is important to us as it enables you to communicate with us more easily. Documentation We can prepare all shipping documentation on your behalf. Regulatory Bodies We maintain good working relationships with various regulatory organisations such as USDA, IATA & DEFRA.

What we do ... We are dedicated to the Biotechnology, Pharmaceutical and Life Sciences industries. We deliver a premium quality service to our customers, that’s so much more than just transit. Biocair can classify your shipment and provide all necessary documentation (where legally allowed). We can also provide a range of validated packaging, so you can rest easy in the knowledge that your shipment is in safe hands.

Why we are different ... Temperature Controlled Packaging We specialise in shipping material to exact temperature-controlled requirements. This includes validated frozen (-78°C), refrigerated (2°C - 8°C) and ambient conditions. We are also able transport liquid nitrogen. Comprehensive temperature data logger services are available, this includes: provision of temperature monitor, read and return of data. Dangerous Goods Our DG (IATA / ADR) trained staff have extensive experience of performing dangerous goods shipments. Our team of industry experts maintain up-to-date information regarding shipping regulations so that your material reaches its destination in the safest & fastest way.

A comprehensive, door to door service for all types of material shipped to and from any location in the world, at any temperature.
Ideal for Clinical Trials, this breakthrough service reduces the costs for international transportation of materials, providing specialist services alongside low cost shipping.
Particularly suitable for stability samples, we provide a full range of support services for Specimen Management & Storage.
Designed to move consignments within a single country, this is primarily but not exclusively based upon road transportation.
Designed to meet highly specific requirements, our Bespoke services make use of our expertise & capabilities that cover circumstances such as laboratory moves, heavy weight (no lower / upper limit in weight or value), hard-to – reach locations, special packaging, air charter, hand carry and sea freight.

Features & Benefits ...
Global Coverage – insurance available if required
24 hour Biocair contact
Full on-site packing service (where available)
Validated packaging and temperature monitoring / control for all shipments (inc. frozen & refrigerated) in all countries
All documentation and labelling provided and completed
Full classification of materials completed under dangerous goods transport regulations
Permits identified and obtained for shipping of sensitive or regulated material
Management reports

Features & Benefits ...
We take ownership of ever aspect of transportation, from initial instruction through shipping to confirmation of safe delivery
We provide total peace of mind enabling you to focus on research & development and getting your products to market more quickly
Our range of services provides you with choice and value
Our solutions are delivered by experts at every stage meaning you do not need specific dangerous goods or logistics training.

Biocair Standard Shipping Process Customers can track their shipment by using our Track & Trace service … www.biocair.com/track.aspx Biocair perform a Contract Review e.g. packaging requirements, hazards, delivery schedule Biocair monitor the shipment throughout its journey Biocair raise the job & produce paperwork    Biocair produce a POD and send within 24 hours Customer contacts Biocair with a shipment request

If flights are grounded (e.g. Volcanic Ash Cloud), we can switch to our road network to provide a service within the UK & Europe.
Biocair take full ownership when an integrator is used. Providing an overview of the shipment from beginning to end. Biocair can provide dry ice top ups and cold storage if needed.
Biocair’s aim is to have a minimum of 2 service partners at all of our locations globally, to minimise risk (i.e. if a supplier were to cease trading)
Biocair are looking at the possible impacts the 2012 Olympics may have on transport. There may be limited access at certain times in London, increased traffic and road closures. We are working alongside our offices in Australia and China who have already experienced the impacts of the Olympics, to assist with our contingency plan,
Biocair employs a regulatory specialist, to research new regulations and implement new processes to limit delays during transit.
New & updated regulations
Natural Disasters & Terrorist Activity
Use of Integrators
Supplier Selection
2012 London Olympics
Risk Limitation & Contingency

Quality and Compliance Biocair treat your consignments as if they were our own. We are committed to ensuring your shipment travels safely and securely throughout it’s journey with us. Our management system is certified as meeting the requirements of ISO 9001:2008, we are C-TPAT certified and have been granted UK Regulated Agent status. The industries we serve are highly regulated and requirements constantly change, so our processes and procedures have been specifically designed with you in mind and allow us to meet your ever changing needs.

Quality and Compliance We have established detailed systems and controls for every aspect of our service, including: Our specialist services and the management systems used to deliver them, have become increasingly important in helping our customers meet their regulatory responsibilities; from customs, trade and hazard compliance to adherence with GxP requirements. Materials classification and handling Temperature monitoring Temperature controlled packaging Consignment security Documentation

“ I’m once again very pleased with Biocair's quality of work, 'pick-ups' are always smooth and efficient” Ana N. Cabral, Celldex Therapeutics Inc.
“ Excellent service, your drivers are knowledgeable, punctual and professional, very happy with the service”
Michael Weber, Merck
“ You guys were great and got the job done despite the unpredictable weather.”
Bill Mackin, Accellient Partners
“ Biocair does an excellent job in timely pick up & delivery of the shipment. Biocair completes all paperwork for a seamless experience.”
Randy Putt, Patheon
“ It was excellent throughout the whole process. We were dependent on the 3rd party (client) and Biocair continued to follow up” Alan Davis, Novare
Testimonials

Next Steps – Becoming a Biocair Customer
We want to make it as easy as possible for you. So we’ll email you a short form to fill in, while we get on with the rest.
As a Biocair Customer you will benefit from all the following features:
An internal Customer page, so everyone you speak to at Biocair will have the same information about your account
You will have access to our Online Booking System, where you can place orders online and track your shipments
Access to our website’s Knowledge Centre, where you can find answers to frequently asked questions
Optional monthly reports on your activity with Biocair
Access to Biocair’s Cool Chain validation reports

Sales & Marketing Team 01223 703 306

http://www.biocair.com	1389
http://www.biocair.co.uk	207
http://biocair.com	59
http://www.biocair.jp	24
http://www.biocair.cn	9
http://www.biocair.org	5
http://www.biocair.be	4
http://66.163.168.225	1
http://www.pharmacair.com	1

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by biocair on Dec 19, 2011

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