Il2009 Mobile Services2

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  • 2-year collaborative project between IT and Libraries
  • Ongoing budget cutbacks:University policy changed regarding cell phones – no longer possible to purchase cell phone plans for departmentsOur Tech initiatives budget has been shrinking – we need to look at lower cost devicesOur IT department couldn’t support multiple devices – we needed to settle on one
  • iPod Touch is inexpensive - $200We are testing with faculty staff and student employees – focusing on the student employees who are really comfortable with iPods
  • 1. We initially thought skype would be perfect for this scenario – but skype alone only notifies you that someone is calling if you have the skype app open. We needed something that notifies rovers when someone needs them – even if they are working with a patron.2. Enter – Fring. Integrates AIM and skype and notifies you if you have a call or chat.3. Not perfect – but it works!Skype minutes
  • Spotty wireless especially in stairwells and stacks – we can identify area where signal should be boostedNeed to make a quick call down to the reference desk – via skype,skype minutes, chat when there is timeLots more testing to do – need to have this in place longer for all staff to be comfortable, continue to test multiple scenarios.Lots of testing and troubleshooting to be done, but we’re on the right track!
  • Partnership between PSUL and Sony to explore and investigate the applications of e-book readers in an academic setting
  • Talk about proposal to Sony/Amazon – Spring of 2008. Sony Responded and was excited at the opportunity to gain feedback from students, library, and facultySony donated 100 model PRS-505 Sony Readers to the University Libraries so that we could carry out a pilot project
  • To date, the readers have been tried in 8 class sections by 162 undergraduates and 18 graduate studentsContent pre-loaded – facilitated by the university libraries; students can also load non-proprietary content if they optimize it with CallibreEnglish Classes made presentations to Sony Electronics Inc. rep, faculty from the university libraries and english dept.Surveys & Video interviews
  • Photo: garryknight from flickr
  • Il2009 Mobile Services2

    1. 1. Mobile Services: Tech Tools for Tough Times<br />Anne Behler<br />Binky Lush<br />Emily Rimland<br />
    2. 2. The Handheld Project:Exploring Handheld Devices for Roving Reference<br />
    3. 3. The Situation:<br /><ul><li>giant library
    4. 4. many floors
    5. 5. many users
    6. 6. many service points
    7. 7. decreasing budget for staffing</li></li></ul><li>Solutions:<br /><ul><li>Roving Reference with handheld devices
    8. 8. Roving Reference with iPod Touch</li></li></ul><li>The Basic Idea:<br /><ul><li>Roving staff member equipped with device
    9. 9. Able to answer reference questions
    10. 10. Able to help patron at point-of-need
    11. 11. Potential cost savings(1 rover instead of many service desks)</li></li></ul><li>Phase I: How did it work?<br /><ul><li>4 devices chosen for pilot
    12. 12. Tested by PSUL faculty, staff, student employees
    13. 13. Testers completed multiple evaluations</li></li></ul><li>Penn State Use Cases<br /><ul><li>Helping patron find physical item
    14. 14. Helping patron find info & emailing it
    15. 15. Reference outside of the library
    16. 16. Faculty liaison activities
    17. 17. Library instruction alongside a student in a class</li></li></ul><li>Devices Tested:<br />Sony VAIO UX-490<br />Fujitsu Lifebook<br />Nokia N-810<br />OQO Model 2<br />Nokia N-810<br />OQO Model 2<br />
    18. 18. The Results:<br /><ul><li>No clear winner, but Lifebook was closest
    19. 19. Roving model can work but voice communication is important
    20. 20. For some testers, devices too small to be efficient
    21. 21. Learned some other serendipitous things</li></li></ul><li>What We Learned:<br /><ul><li>Critical to collaborate with IT staff
    22. 22. Formalized testing & selection process
    23. 23. Exposed problems with wireless
    24. 24. Web site display and use on handheld
    25. 25. Portability of Lifebook good in other scenarios</li></li></ul><li>White Paper & Report:<br />tinyurl.com/psuhandhelddevices<br /><ul><li>Full report (30+ pages)
    26. 26. White Paper: 7 Things You Need to Know about Handheld Devices for Reference Services</li></li></ul><li>Budgetary Constraints:<br /><ul><li>PSU cell phone policy
    27. 27. Decreasing tech initiatives budget
    28. 28. Cost of supporting multiple devices</li></li></ul><li>Phase II: How did it work?<br /><ul><li>Testing iPod Touch only
    29. 29. Ongoing testing by faculty, staff and student employees</li></li></ul><li>What we’re testing:<br /><ul><li>Earbuds with microphone
    30. 30. AIM Chat
    31. 31. Skype (voice)
    32. 32. Fring app (integrates AIM & Skype)</li></li></ul><li>What we learned:<br /><ul><li>Wireless connectivity biggest barrier
    33. 33. Two-way communication is critical
    34. 34. More testing necessary</li></li></ul><li>The Sony Reader Project:Exploring E-Book Services on Campus<br />
    35. 35. The Situation<br />
    36. 36. Classrooms:<br /><ul><li>First-year Honors English Classes
    37. 37. Library Studies First Year Seminar
    38. 38. English Graduate Seminar</li></li></ul><li>Lending & Disability Services<br /><ul><li>Sony eBook Store Content
    39. 39. A great way to test the technology
    40. 40. User feedback survey
    41. 41. Help for the visually or learning impaired?</li></li></ul><li><ul><li>Portability for a large library
    42. 42. Sleek, ergonomically friendly device
    43. 43. Easy on the eyes
    44. 44. Uni-function device</li></li></ul><li><ul><li>Battery life and charging difficulties
    45. 45. Slow page refresh time
    46. 46. Lack of interactive features
    47. 47. Uni-function device
    48. 48. On-demand service too cumbersome to offer
    49. 49. DRM</li></li></ul><li>What does the future hold?<br /><ul><li>Partnerships among educators, librarians, vendors, and publishers are important
    50. 50. Content, regardless of device
    51. 51. Can’t forget accessibility
    52. 52. Format vs. function challenges</li></li></ul><li>Sony Project:tinyurl.com/psulsonyWhite Paper:tinyurl.com/psulsony7things<br />
    53. 53. Contact:<br />Anne Behler – behler@psu.edu<br />Binky Lush – binky@psu.edu<br />Emily Rimland – rimland@psu.edu<br />

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