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Troubleshooting poster with troubleshooting funnel. Note that 'documentation' and 'Standardization' are the two most common steps left out of troubleshooting.

Troubleshooting poster with troubleshooting funnel. Note that 'documentation' and 'Standardization' are the two most common steps left out of troubleshooting.

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  • 1. Troubleshooting Funnel Problem Discovered Large vague problem Define the problem D O C U M E N T Why? Why? Why? Why? Why? Download at www.changeover.com/trouble.pdf or scan QR code Real problem No Solutions Choose one Implement Problem Solved? Monitor Yes Standardize We change downtime to uptime Contact info@changeover.com for workshop information © 2012 by John R Henry, Changeover.com