NON-VERBAL COMMUNICATION PRESENTED BY : BIMLESH VASHU PATHAK PRAKASH SINGH RAHIL KAZMI RATNESH KUMAR RAHUL KUMAR SUJEET KR. PATHAK
According to classical Meharbian Communication Model: 7% Message content 38% The way of delivering the message 55% Non verbal communication
NON-VERBAL COMMUNICATION Communication not only involves the spoken words that is referred as non-verbal communication. Communication through the use of signs and symbols is non verbal Communication. Non verbal communication involves sending and receiving messages through gestures, body language, posture, facial expression, clothing, appreance and managing time etc.
TYPE OF NON- VERBAL COMMUNICATION Non-verbal communication is classified into the following categories:
Kinesics It is the science that deals with the body movements. It includes gestures, facial, expressions, posture, eye contact etc.
PROXEMICS It studies how we communicate through the space zone around us. We talk about the four zones.
intimate zone - this zone is generally
family member and close friends.
personal zone - this zone is conversation
take place b/w close friends, colleagues, associates.
social zone – most official or formal
interactions fall into this category.
public zone – this zone is about presentation and public speaking
Haptics Touches that can be defined as communication include handshake, holding hands, kissing (cheek, lips, hand), back slapping, a pat on the shoulder, and brushing an arm. The meaning conveyed from touch is highly dependent upon the context of the situation, the relationship between communicators, and the manner of touch.
CHRONEMICS Time or chronemics can be used very differently with respect to individuals and cultures. Time perceptions includes punctuality, willingness to wait and interactions. Time affects lifestyles, daily agendas, speed of speech and movements, how long people are willing to listen, etc. It is the science that deals with the perception of time. It is very important parameters from a business perspective.
CHROMATIC It is the use of colour to communicate. Time is immemorial that colour has been used symbolically in different cultures. Such as white is associated with peace and Purple is associated with royalty.
PARALANGUAGE Paralanguage (sometimes called vocalics) is the study of non-verbal cues of the voice. Various properties of speech such as tone, pitch,pause,rhythm and accent, all gives non-verbal cues. Paralanguage may change the meaning of words.
IMPORTANCE OF NON-VERBAL COMMUNICATION 1) It helps to give non-verbal feedback while verbal communication is going on. 2) Knowledge of non-verbal emotional communication is also an important resource for managing and avoiding conflicts.3) Non Verbal Communication creates strong relation than verbal. A person who express his/her views and experiences using various facial expression and gestures.
4) You can communicate at place where you are supposed to maintain silence. 5) You can communicate something which you don't want others to hear or listen to. 6) Non-verbal communication makes conversation shorter and brief.