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Qui Quotes on Customer Service

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Customer Service quotes by Bill Quiseng, award winning writer, blogger and speaker.

Customer Service quotes by Bill Quiseng, award winning writer, blogger and speaker.

Published in: Business, Education

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  • 1. QUI QuotesaboutCustomer Service
  • 2. Nobody ravesabout average.Bill Quiseng
  • 3. No customer walksinto your business,gives you money and then says,“Dissatisfy me, please.”Aim for 100%customer satisfaction.Bill Quiseng
  • 4. To really “wow”your customers,get ridof the fine print.Bill Quiseng
  • 5. Its not the one big WOWto one customerthat wins the day.It is the one little WOWdelivered consistentlyto every customer.Bill Quiseng
  • 6. Never do anythingyou wouldn’t be willingto explain on Facebook.Bill Quiseng
  • 7. Definition of customer service:Whatever the customer FEELS it is.The customer buys with emotion.What emotion does your customerexperience drive?Bill Quiseng
  • 8. Mission statementsdon’t win customers.Passion statements do.Bill Quiseng
  • 9. Your relationshipwith the customer,not the customers relationshipwith your product,is the conduitthrough which real value flows.Bill Quiseng
  • 10. Customer service trainingshould be seen asan investmentand not an expense.Bill Quiseng
  • 11. You cannot even begin tosatisfy customersuntil you remove all thepotential dissatisfiers.Bill Quiseng
  • 12. Peoplewho are not hospitablehave no right to workin hospitality.Bill Quiseng
  • 13. Delivering goodcustomer serviceis businesscommon sense.Your job is to make itcommon practice.Bill Quiseng
  • 14. “Sh*t happens”is an unacceptable excusefor poor customer service.Bill Quiseng
  • 15. If your businesscannot pledge“Satisfaction Guaranteedor Your Money Back”,something is broken. Fix it.Bill Quiseng
  • 16. Thinking aboutcustomer servicedoesnt make it happen;doing something does.Customer serviceis not an attitude. Its action.Bill Quiseng
  • 17. Customer service trainingmust be seen,not as a one hourseminar event,but as a processthat continues daily.Bill Quiseng
  • 18. Great Serviceis Great Theater.Don’t “fake ittill you make it.”Act it like you mean it.Bill Quiseng
  • 19. If your last customerinteraction was postedon Facebook,would you feel proudof your performance?Bill Quiseng
  • 20. You can’tsatisfy customers withdisengaged employees.Start there first.Bill Quiseng
  • 21. To connectwith new customersdon’t try to get insidetheir heads.Get inside their hearts.Create an emotional connection.Bill Quiseng
  • 22. The ultimatecustomer servicemantra:Be valuable.Bill Quiseng
  • 23. billquiseng.comYour #1 source for practical tips, insightand inspiration to improveyour personal delivery of customer service:billquisengdotcombillquiseng