Customer Service Quotes

Nobody raves about average. Bill Quiseng

Rule #1 Use your good judgment. There will be no additional rules. Nordstrom Employee Handbook.

We set the price. The customer sets the value.

If I go to a restaurant and the food is okay, but the service is great, then I’ll go back. If the food is great but the people aren’t, I won’t go back – and I’m in the cooking profession. Wolfgang Puck, Chef

Mints on the pillow don’t mean a lot if the bed is not made. Focus on the basics first.

Customer satisfaction is worthless. Customer loyalty is priceless. Jeffrey Gitomer

No customer walks into your business, gives you money and then says, "Dissatisfy me, please." Aim for 100% customer satisfaction. Bill Quiseng

Delivering good customer service is business common sense . Your job is to make it common practice . Bill Quiseng

Although your customers won’t love you if you give bad service, your competitors will . Kate Zabriskie

A man without a smiling face must not open a shop. Chinese proverb

If your last customer interaction was posted on Facebook , would you feel proud of your performance? Bill Quiseng

Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate, type of activity. Leon Gorman, CEO L.L.Bean

You cannot improve one thing by 1000% but you can improve 1000 little things by 1%. Jan Carlzon

Treat every customer as though they were your favorite celebrity, hero, friend, neighbor or your grandma . Jeffrey Gitomer

You do not need permission from a boss to make a customer feel great .

Moments of truth tell the tale of success or failure. Every contact with the customer creates a lasting impression - for better or worse. Handle each opportunity with care.

Be thankful for customers who complain. You still have the opportunity to make them happy.

Service is like Mom told you about piano lessons: practice, practice, practice. Jeffrey Gitomer

To my customer: I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it. I may not be the biggest, but I’ll be the most committed to your success.

Don’t fix the blame. Fix the problem .

If you’re not serving the customer, you better be serving the person who is. Jan Carlzon

Understanding, thoughtful, concerned. Are these words that customers and co-workers use to describe you?

To connect with new customers don't try to get inside their heads. Get inside their hearts. Create an emotional connection. Bill Quiseng

A satisfied customer is the best business strategy of all. Michael LeBoeuf

Commit yourself to performing one ten-minute act of exceptional service per day and to inducing your colleagues to do the same. In a 100-person outfit, taking into account normal vacations, holidays, etc. that would mean 24,000 new courteous acts per year. Such is the stuff of revolutions. Tom Peters, Management Guru

When customers connect with your product, they are interested. When customers connect with your service, they are appreciative. When customers connect with your experience, they are amazed; they want to repeat the experience you provide; they become loyal to your product. Scott McKain

Given a choice between a smiling person and one who is frowning, who would you approach?

If I pick up a ringing phone, I accept the responsibility to ensure a caller is satisfied, no matter what the issue. Michael Ramundo President, MCR Marketing

Do what you do so well that they will want to see it again and bring their friends. Walt Disney

A rose on time is far more valuable than a $1000 gift that’s too late. Jim Rohn

Memorable stories (good or bad) about the things you do are retold . . . from a customer to a potential customer. What kind of stories are being told about you?

The goal as a company is to have customer service that is not just the best, but legendary. Sam Walton

If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends. Jeff Bezos founder, amazon.com

Superior service is a day to day, person by person challenge. Today is the day . . . the challenge is yours.

Washrooms will always tell if your company cares about its customers.

Three Rules of Service Recovery 1. Do it right the first time. 2. Fix it if it fails. 3. Remember: There are no third chances. Dr. Leonard Berry. Texas A&M Researcher

Ever wonder why somebody doesn’t do things to make service better in your company? Perhaps you are that somebody.

Imagine that each customer is wearing a sign that says Make me feel important.

Pretend your next customer is a mystery shopper ready to reward you with $1000 for providing superior service.

Great Service is Great Theater. Perform it like you mean it. Bill Quiseng

Worry about being better; bigger will take care of itself. Think one customer at a time and take care of each one the best way you can. Gary Comer

In the end, the only perspective that matters is the customer’s.

If your business cannot pledge “ Satisfaction Guaranteed or Your Money Back” then something is broken. Fix it. Bill Quiseng

Be everywhere, do everything, and never fail to astonish the customer. -Macy’s Motto

Unless you have 100% customer satisfaction… you must improve. Horst Schulz former President, Ritz Carlton Hotels

Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer! Gene Buckley President Sikorsky Aircraft

There is only one boss. The customer. And he can fire everybody in the company from the chairman on down simply by spending his money somewhere else. -Sam Walton

Service Recovery to LAST L isten A pologize S olve T hank

One of the deep secrets of life is that all that is really worth doing is what we do for others. Lewis Carroll

“ Thank you very much.” These are the four most important words You can say or will ever hear. Holly Stiel

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Customer Service Quotes

by Bill Quiseng on Oct 08, 2011

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Customer Service Quotes — Presentation Transcript