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EPIC Connections Overview

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Transcript

  • 1. Taking the Guesswork Out of Outsourcing
  • 2. 2
    The EPIC Connections Advantage
    Providing no-cost advisory services to clients
    Offering a consultative and streamlined outsourcing provider selection process
    Aligning a client’s specific outsourcing requirements with the right provider
    Working with a global network of over 175 screened outsourcing providers
    Negotiating more competitive rates
    Providing program oversight to ensure long-term success
    Servicing more than 125 clients since 2003
  • 3. 3
    EPIC Solutions
    EPIC’s large global network of business process outsourcers provides a diverse set of services. We have screened each provider for quality and expertise and we renew them on an annual basis.
    Verticals
    Programs
    Multi-Channel
    Global Delivery
    • Onshore, Near Shore, Offshore & @Home Agents
    Services
  • 4
    Outsourcers(Including Hosted Technology)
    Creating Competitive Advantages Through Outsourcing
    Enabling Competitive Advantages
    Why Outsource
    Company
    • Lower Costs to Compete
    with Price Pressures
    • Improve the Customer Experience
    • 47. Increase Speed to Market
    • 48. Product/Service Improvements
    EPIC ensures companies get their desired value from outsourcing
  • 49. 5
    How Do You Choose the RIGHT Outsourcer
    With over 4,000 available outsourcers, how do you find the right combination of capabilities that fit your needs?
  • 50. 6
    Selection Process
    How Do You Choose the RIGHT Outsourcer
    • No one outsourcer can do it all
    • 51. EPIC chooses a provider based upon a client’s specific requirements
    Solution Design
    Orange Text = Client Requirements
  • 52. 7
    Contact
    Center Alignment
    Decision Assistance & Negotiation
    Program Management
    Solution
    Presentation
    Implementation Oversight
    • Expectations Analysis
    • 53. Knowledge Transfer
    • 54. Resource Alignment
    • 55. Ensure SLA’s, & KPI’s are Met
    • 56. Participate in Reviews & Action Plans
    • 57. Client Satisfaction Monitoring
    • 58. Proposal Review
    • 59. Contract Development
    • 60. Core Competencies, Capabilities, Capacities
    • 61. Application Expertise
    • 62. Track Record of Success
    • 63. Proposals
    • 64. Presentations
    • 65. Site Visits
    EPIC’s Proven Methodology toEnsure Success
    The EPIC Connections Process
    EPIC process helps companies avoid the pitfalls of outsourcing
    EPIC takes the selection process from 3-6 months to 3-6 weeks
    Discovery & Analysis
    • Current Situation
    • 66. Requirements
    • 67. Objectives & Expectations
  • 8
    EPIC Takes the Guesswork Out of Outsourcing
    EPIC Will….
    Establish appropriate service levels and benchmarking
    Select a provider according to its core competency
    Align the provider’s company culture with your own
    Create an effective cost structure that drives performance
    Ensure sufficient knowledge transfer between the parties
    Establish an excellent communication structure and good working relationship with your provider
    Ensure flexibility by the outsourcer to meet your specific business needs.
  • 68. 9
    Thank You
    Bill Pieper
    EPIC Connections
    402.496.7007
    bpieper@epicconnect.com

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