Quality iso 9000
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Quality iso 9000

Quality iso 9000

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    Quality iso 9000 Quality iso 9000 Document Transcript

    • Quality iso 9000According to ISO 9000:2005, quality is, "[the] degree to which a set of inherentcharacteristics fulfills requirements." ISO 9000:2005 also defines the terms characteristicand requirement. Characteristic is defined as, "distinguishing feature." Requirement isdefined as, "need or expectation that is stated, generally implied, or obligatory." So,replacing the words with their definitions, we arrive at the following definition forquality: "[the] degree to which a set of inherent distinguishing features fulfills needs orexpectations that are stated, generally implied, or obligatory."Roughly, a quality product is one that meets the needs of the customer. For metalproducts, customers often state their needs in terms of material compositionrequirements, dimensional and tolerance requirements, finish requirements, etc. Suchproduct requirements are typically captured on blueprints. When a supplier provides acustomer with parts meeting all requirements stated on a blueprint, the parts areconsidered to be of good quality. When parts do not meet applicable requirements, theyare not considered to be quality parts. Even when all product requirements are met, theissue of quality is not closed. Customers typically also have needs or expectations fortimely delivery, proper packaging and paperwork, etc. The degree to which these needsor expectations are met also impact customers" perception of quality.In some cases, customer needs or expectations are not stated. On a cold snowy day, a delipatron would not need to state that she wants her chicken noodle soup to be served hot. Ifthe soup arrived cold, the patron would rightly send it back because it does not meet her(unstated) expectation of hot soup. Cold chicken noodle soup is not quality product.In still other cases, organizations are obliged to comply with product requirements thatmay be unknown to the customer. For example, medical devices are subject to manystatutory and regulatory requirements (e.g., FDA, MDD) that pertain to all medicaldevices, regardless of the customer or manufacturer. An organization engaging in themanufacture of medical devices is obliged to comply with all such requirements-else theproduct is not deemed suitable for customers in the first place.Quality is precisely what customers expect of a product when they decide to purchase it.When a customer awards an order to a supplier, the supplier is expected to providequality-good product delivered on time. In other words, when supplier organizationsaccept orders, they are expected to keep their promises of quality. So in the end, qualitycan be thought of as keeping promises.If you want to download over free 50 ebook for iso 9001 standard, you can visit:http://iso9001ebooks.infoBest regards